AI Customer Support Pricing Compared (2026)

AI support pricing is deliberately hard to compare: some vendors charge per agent seat, some per resolved ticket, some publish nothing at all. This table puts every tool in the directory with known pricing side by side — 47 tools, 26 of them with a published price you can actually model in a spreadsheet.

How the pricing models differ

Per-seat is the classic help desk model: a monthly price per human agent, with AI features bundled or added on. It is predictable but can punish you for keeping humans in the loop. Per-resolution (and its cousins per-conversation, per-session, and per-minute for voice) bills only when the AI handles something. Fin’s $0.99 per resolution made this the fashionable model, and it is the easiest to justify to a finance team, but costs scale directly with your ticket volume and definitions of “resolved” vary by vendor — always check what counts. Freemium tools let a small team start free and pay as volume grows, usually with credit or message caps. Custom / sales-led pricing dominates the enterprise tier; expect an annual contract, and treat any third-party “typical price” figures as rumors.

Prices reflect vendor-published figures as of July 2026. Vendors change pricing often — the linked listing and the vendor’s own site are the source of truth.

Every tool, side by side

Tool Pricing model Starting price Categories
Chatbase Freemium Free; $32/mo AI Agents & Chatbots Knowledge Base & Self-Service
Crisp Freemium Free plan available AI Agents & Chatbots Help Desk & Ticketing
DevRev Freemium Free plan available B2B & Technical Support Help Desk & Ticketing
Help Scout Freemium Free; $25/user/mo Help Desk & Ticketing Knowledge Base & Self-Service
Hiver Freemium Free; $25/user/mo Agent Assist & Copilots Help Desk & Ticketing
Tidio Lyro Freemium Free plan available AI Agents & Chatbots E-commerce Support
Capacity Per resolution Custom AI Agents & Chatbots Help Desk & Ticketing
Certainly Per resolution €500/mo (2,000 conversations) AI Agents & Chatbots E-commerce Support
Decagon Per resolution Custom AI Agents & Chatbots Enterprise
eesel AI Per resolution $0.40/AI-handled ticket AI Agents & Chatbots Knowledge Base & Self-Service
Fin by Intercom Per resolution $0.99/resolution AI Agents & Chatbots Help Desk & Ticketing
Freshdesk with Freddy AI Per resolution $0.49/session AI Agents & Chatbots Help Desk & Ticketing
HubSpot Breeze Per resolution $0.50/resolution AI Agents & Chatbots Help Desk & Ticketing
Kustomer Per resolution $0.60/conversation AI Agents & Chatbots Help Desk & Ticketing
Lorikeet Per resolution $1,500/mo + $0.95/resolution AI Agents & Chatbots Enterprise
Netomi Per resolution Custom AI Agents & Chatbots Enterprise
PolyAI Per resolution Custom (per-minute) Enterprise Voice & Phone AI
Richpanel Per resolution $99/seat + $0.20/AI conversation AI Agents & Chatbots E-commerce Support
Salesforce Agentforce Per resolution $2/conversation AI Agents & Chatbots Enterprise
Siena AI Per resolution $750/mo + $0.90/ticket AI Agents & Chatbots E-commerce Support
Sierra AI Per resolution Custom AI Agents & Chatbots Enterprise
Yuma AI Per resolution Custom AI Agents & Chatbots E-commerce Support
Zendesk AI Agents Per resolution ~$1.50/resolution AI Agents & Chatbots Enterprise
Zowie Per resolution Custom AI Agents & Chatbots E-commerce Support
Ada Paid Custom AI Agents & Chatbots Enterprise
AiseraGPT Paid Custom AI Agents & Chatbots Enterprise
Assembled Paid $25/agent/mo Agent Assist & Copilots QA & Conversation Analytics
Balto Paid Custom Agent Assist & Copilots Voice & Phone AI
boost.ai Paid Custom AI Agents & Chatbots Enterprise
Cognigy Paid Custom AI Agents & Chatbots Enterprise
Cresta Paid Custom Agent Assist & Copilots QA & Conversation Analytics
Dialpad Ai Paid $15/user/mo Agent Assist & Copilots Voice & Phone AI
Duckie Paid Custom AI Agents & Chatbots B2B & Technical Support
Forethought Paid Custom Agent Assist & Copilots AI Agents & Chatbots
Front Paid $25/seat/mo Agent Assist & Copilots Help Desk & Ticketing
Gladly Sidekick Paid ~$180/seat/mo AI Agents & Chatbots E-commerce Support
Gorgias Paid $10/mo AI Agents & Chatbots E-commerce Support
Kore.ai Paid Custom AI Agents & Chatbots Enterprise
Level AI Paid Custom Agent Assist & Copilots QA & Conversation Analytics
Mavenoid Paid Custom AI Agents & Chatbots Knowledge Base & Self-Service
My AskAI Paid $199/mo (1,000 tickets) AI Agents & Chatbots Knowledge Base & Self-Service
Observe.AI Paid Custom Agent Assist & Copilots QA & Conversation Analytics
Parloa Paid Custom Enterprise Voice & Phone AI
Plain Paid $35/seat/mo B2B & Technical Support Help Desk & Ticketing
Pylon Paid $59/agent/mo B2B & Technical Support Help Desk & Ticketing
Re:amaze Paid $29/user/mo E-commerce Support Help Desk & Ticketing
SupportLogic Paid Custom B2B & Technical Support QA & Conversation Analytics

Reading the table

“Custom” means the vendor publishes no price — common for enterprise platforms where deals start in the tens of thousands per year. Starting prices are the cheapest published tier and usually exclude the AI usage that ends up dominating the bill, so treat them as a floor, not an estimate. For a head-to-head on any two tools, every listing links to its comparison pages, or start from a use case:

On a budget Regulated industries SaaS startups Shopify stores Support in Slack Teams on Zendesk

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