How much does Deskpro cost?

Deskpro is a paid product. The listed starting price is $39/agent/mo (5-agent minimum).

What does Deskpro integrate with?

Deskpro integrates with Slack, Microsoft Teams, Salesforce, HubSpot, Jira, Zapier, Gmail, Outlook, WhatsApp, Facebook, Instagram, and Amazon Bedrock.

What compliance standards does Deskpro meet?

Based on the vendor's own security and trust pages, Deskpro claims SOC 2, HIPAA, GDPR, ISO 27001, and PCI DSS compliance.

Is Deskpro HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Deskpro on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Deskpro cover?

Deskpro handles customer conversations over chat, email, voice, SMS, WhatsApp, and social media.

What languages does Deskpro support?

Language coverage for Deskpro: Over 30 languages.

What are the best Deskpro alternatives?

Popular alternatives include Atomicwork, Capacity, and Chatsy.

Deskpro

Enterprise Help Desk & Ticketing

Omnichannel help desk for customer, IT and HR teams with assistive AI, offered as cloud or self-hosted with a private AI option.

Best for

Organizations in government, education or healthcare that need a help desk with on-premise or regional hosting, compliance paperwork and AI that can run on a model they control.

Look elsewhere if

You want an AI agent that autonomously resolves most tickets, since Deskpro's AI drafts and suggests while agents decide what gets sent.

Pricing: Paid from $39/agent/mo (5-agent minimum)
Founded: 2001
Minimum commitment: Minimum 5 agents (Team plan)
Company: Independent, private (founded 2001)
Channels: Chat, Email, Voice, SMS, WhatsApp, Social
Languages: Over 30 languages
Data residency: US, EU or UK as standard; Enterprise can host in 1 of 22 countries; self-hosted on-premise or private cloud via Deskpro Private
Compliance: SOC 2 HIPAA GDPR ISO 27001 PCI DSS
Integrations: Slack Microsoft Teams Salesforce HubSpot Jira Zapier Gmail Outlook WhatsApp Facebook Instagram Amazon Bedrock

Deskpro is a ticketing help desk built for teams that support both outside customers and their own colleagues: the company pitches it at CS, HR, Ops and IT teams alike. Email, contact forms, voice, live chat, SMS, WhatsApp, Facebook and Instagram messages land in one inbox with ticket SLAs, custom fields, a built-in CRM view of each user, and branded help centers that carry a knowledge base, guides, news and a community. The AI layer, Deskpro AI, drafts replies from your knowledge base, summarizes long threads, detects intent and sentiment to categorize and route tickets, and runs an AI chatbot that takes first contact and hands over to an agent when it matters. Deskpro is deliberately assistive about all of this: in its own words, every AI action is a suggestion and your team decides what gets sent.

What sets it apart is control over where the software and the model run. Deskpro Cloud is hosted on AWS, with data held in the US, the EU or the UK as standard, and Enterprise customers can pick from 22 countries. Deskpro Private runs on-premise, in your VPC, or in a regional or sovereign cloud, and its Private AI option reaches Amazon Bedrock models over AWS PrivateLink so AI traffic never touches the public internet. You can also bring your own AI provider or use Deskpro's managed connection, and Deskpro says it does not use customer data to train public models. Its trust center lists ISO 27001, SOC 2 Type II, PCI DSS, GDPR, HIPAA, G-Cloud and Cyber Essentials Plus.

Deskpro was founded in 2001, has its global headquarters in Austin, Texas and its original office in London, and reports 75+ employees and 30,000+ users and agents in 150+ countries. Its case studies lean toward education, government and healthcare: Brown University, Dominican University (which says it resolves tickets 20 times faster), the Federal Public Defender Office for the Southern District of Ohio, Arkansas Urology for internal IT support, and Southern Oregon University, which moved over after its previous vendor dropped on-premise support. Randstad and Aon also appear.

Cloud pricing is published per agent per month: Team at $39 with a five-agent minimum, Professional at $59 with a ten-agent minimum, and Enterprise at $99 with a 25-agent minimum. Deskpro AI and the AI chatbot first appear on Professional, so the realistic floor for the AI features is about $590 a month. Deskpro Private is quote-only. Choose Deskpro if you need self-hosting, a firm data-residency answer, or AI you can point at your own model, and want one help desk across customer and internal teams. Skip it if you want an autonomous AI agent closing most conversations on its own, because Deskpro's AI is built to keep a human in the loop.

Key features

AI reply drafting and ticket summaries
Intent and sentiment detection for routing
AI chatbot with agent handover
Cloud or self-hosted deployment with Private AI on Amazon Bedrock
Multi-brand help centers and knowledge base

What the AI can do

Hands off to a human with the conversation context when it cannot resolve an issue.
Choice of LLM: you can pick or bring the model provider.

Visit Deskpro →

See the best Deskpro alternatives →

Frequently asked questions

Who is Deskpro best for?: Organizations in government, education or healthcare that need a help desk with on-premise or regional hosting, compliance paperwork and AI that can run on a model they control. Look elsewhere if you want an AI agent that autonomously resolves most tickets, since Deskpro's AI drafts and suggests while agents decide what gets sent.
How much does Deskpro cost?: Deskpro is a paid product. The listed starting price is $39/agent/mo (5-agent minimum). Compare pricing across all listed tools →
What does Deskpro integrate with?: Deskpro integrates with Slack, Microsoft Teams, Salesforce, HubSpot, Jira, Zapier, Gmail, Outlook, WhatsApp, Facebook, Instagram, and Amazon Bedrock.
What compliance standards does Deskpro meet?: Based on the vendor's own security and trust pages, Deskpro claims SOC 2, HIPAA, GDPR, ISO 27001, and PCI DSS compliance. See how that compares across vendors →
Is Deskpro HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Deskpro on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Deskpro cover?: Deskpro handles customer conversations over chat, email, voice, SMS, WhatsApp, and social media.
What languages does Deskpro support?: Language coverage for Deskpro: Over 30 languages.
When was Deskpro founded?: Deskpro was founded in 2001.
What are the best Deskpro alternatives?: Popular alternatives include Atomicwork, Capacity, and Chatsy. See all Deskpro alternatives →

Sources for the facts on this page

Pricing model: deskpro.com $39 /agent/month (Min 5 agents) checked October 2026
Starting price: deskpro.com $39 /agent/month (Min 5 agents) checked October 2026
Founded year: deskpro.com 2001 Year Founded checked October 2026
Channels: deskpro.com Slack Microsoft Teams Social WhatsApp SMS Reviews Shared Inbox checked October 2026
Channels: deskpro.com Email, forms, voice, live chat, and more. checked October 2026
Compliance: deskpro.com ISO 27001 Specifies requirements for an ISMS to manage sensitive info securely SOC 2 Type II … PCI DSS Protects payment card holder data from breaches & theft GDPR EU regulation protecting citizens' data & privacy rights HIPAA checked October 2026
Data residency: deskpro.com Deskpro offers deployment of Cloud accounts onto data centers located in either the US, EU or UK. … Enterprise plan customers can choose to host in 1 of 22 countries around the world. checked October 2026
Languages: deskpro.com with support for over 30 languages checked October 2026
Human handoff: deskpro.com For routine queries, the AI chatbot handles first contact so your agents focus on the conversations that need them. checked October 2026
Choice of LLM: deskpro.com You can also choose the AI model behind those features, including OpenAI, Claude, Gemini, Mistral AI, Amazon Titan, or your own private model. checked October 2026
Minimum commitment: deskpro.com $39 /agent/month (Min 5 agents) checked October 2026

Updated October 2026

Similar AI customer support tools

Atomicwork

AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.

Capacity

AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.

Chatsy

AI customer-support platform with help-content answers, human handoff, live chat, knowledge base, ticketing, and team inbox.

Chatwoot

Open-source omnichannel support desk you can self-host or run in the cloud, with the Captain AI agent, copilot drafts and a help center.

ClearFeed

Slack-native helpdesk for external customer channels and internal IT and HR requests, with AI agents that answer and act from Slack.

Crisp

All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.

Know when Deskpro changes

One plain-text email at the start of each month with every verified price change, acquisition and new listing across the directory, including any change to Deskpro. No tracking pixels, unsubscribe in one click.