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AI Agents & Chatbots E-commerce Support

AI customer service agent for e-commerce, focused on resolving tickets and driving revenue.

Pricing

Per resolution from Custom

Founded

2019

Channels

Chat, Email, Voice

Languages

70+ languages

Compliance

SOC 2 HIPAA GDPR EU AI Act

Integrations

Shopify Zendesk Salesforce Gorgias Klaviyo Instagram

Zowie is an AI agent built for online retail, and it is unusually comfortable wearing two hats at once. On the support side it resolves high-volume questions like order status, returns, and product availability across chat, email, and voice, claiming to automate a large majority of tasks in as many as 175 languages without wandering off into hallucination. On the sales side it goes where few support tools dare, running sales playbooks, recommending products, and guiding shoppers all the way to checkout inside the same conversation. An AI Copilot backs up human agents, and the whole thing plugs into Shopify, Magento, and Klaviyo.

The company's journey is a good one. It was founded in 2018 by Maja Schaefer and Maciej Ciolek, began life in Poland under a different name, and has since planted its headquarters in New York with backing from Tiger Global and Gradient Ventures, among others. That treating-support-as-a-revenue-channel angle is Zowie's signature move, and it is what separates the product from the many tools that only ever think about deflection.

Zowie deploys either on top of your existing help desk or as a standalone, and it recently landed on the Google Cloud Marketplace, a sign of its push toward larger, more demanding customers. Pricing is annual and outcome-based, structured around the work the agents actually deliver rather than a per-seat sticker, so expect a tailored quote rather than a public price list.

Brands like InPost, Decathlon, and GetYourGuide have put it to work across both support and commerce. If you run an e-commerce operation and want an AI agent that not only clears the ticket queue but also quietly nudges revenue upward while it is at it, Zowie's unusual dual focus on both resolving problems and selling products makes it a genuinely distinctive option that is well worth testing.

Key features

• E-commerce AI agent
• Outcome-based automation
• Reasoning and decision engines
• AI Supervisor audit trails
• Resolve-and-act workflows

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Frequently asked questions

How much does Zowie cost?

Zowie uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →

What does Zowie integrate with?

Zowie integrates with Shopify, Zendesk, Salesforce, Gorgias, Klaviyo, and Instagram.

What compliance standards does Zowie meet?

Based on the vendor's own security and trust pages, Zowie claims SOC 2, HIPAA, GDPR, and EU AI Act compliance. See how that compares across vendors →

Is Zowie HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Zowie on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Zowie cover?

Zowie handles customer conversations over chat, email, and voice.

What languages does Zowie support?

Zowie supports 70+ languages.

When was Zowie founded?

Zowie was founded in 2019.

What are the best Zowie alternatives?

Popular alternatives include Certainly, Gladly Sidekick, and Gorgias. See all Zowie alternatives →

Updated July 2026

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