How much does Zowie cost?

Zowie uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The vendor does not publish prices, so expect a custom quote from sales.

What does Zowie integrate with?

Zowie integrates with Shopify, Zendesk, Salesforce, Gorgias, Klaviyo, and Instagram.

What compliance standards does Zowie meet?

Based on the vendor's own security and trust pages, Zowie claims SOC 2, HIPAA, GDPR, and EU AI Act compliance.

Is Zowie HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Zowie on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Zowie cover?

Zowie handles customer conversations over chat, email, and voice.

Can Zowie take actions, or does it only answer questions?

Zowie can take actions in connected systems, not just answer questions, including refunds & returns.

What are the best Zowie alternatives?

Popular alternatives include Certainly, Consio, and Gladly Sidekick.

Zowie

AI Agents & Chatbots E-commerce Support

AI customer service agent for e-commerce, focused on resolving tickets and driving revenue.

Best for

Online retailers that want an AI agent that resolves order, return and availability questions across chat, email and voice and also sells, running product recommendations and checkout inside the conversation, with their own choice of LLM, 70+ languages and SOC 2, HIPAA, GDPR and EU AI Act coverage, on Shopify, Zendesk, Salesforce or Gorgias.

Look elsewhere if

You are outside e-commerce or want to see a price: Zowie is per-resolution by quote with no trial or self-serve start, and its verified facts do not include a stated data residency.

Pricing: Per resolution from Custom
Founded: 2019
Company: Independent, venture-backed $20M (as of May 2022) raised; latest: Series A, $14M (May 2022)
Channels: Chat, Email, Voice
Languages: 70+ languages
Data residency: US, EEA
Compliance: SOC 2 HIPAA GDPR EU AI Act
Integrations: Shopify Zendesk Salesforce Gorgias Klaviyo Instagram

Zowie is an AI agent built for online retail, and it is unusually comfortable wearing two hats at once. On the support side it resolves high-volume questions like order status, returns, and product availability across chat, email, and voice, claiming to automate a large majority of tasks in as many as 175 languages without wandering off into hallucination. On the sales side it goes where few support tools dare, running sales playbooks, recommending products, and guiding shoppers all the way to checkout inside the same conversation. An AI Copilot backs up human agents, and the whole thing plugs into Shopify, Magento, and Klaviyo.

The company's journey is a good one. It was founded in 2018 by Maja Schaefer and Maciej Ciolek, began life in Poland under a different name, and has since planted its headquarters in New York with backing from Tiger Global and Gradient Ventures, among others. That treating-support-as-a-revenue-channel angle is Zowie's signature move, and it is what separates the product from the many tools that only ever think about deflection.

Zowie deploys either on top of your existing help desk or as a standalone, and it recently landed on the Google Cloud Marketplace, a sign of its push toward larger, more demanding customers. Pricing is annual and outcome-based, structured around the work the agents actually deliver rather than a per-seat sticker, so expect a tailored quote rather than a public price list.

Brands like InPost, Decathlon, and GetYourGuide have put it to work across both support and commerce. If you run an e-commerce operation and want an AI agent that not only clears the ticket queue but also quietly nudges revenue upward while it is at it, Zowie's unusual dual focus on both resolving problems and selling products makes it a genuinely distinctive option that is well worth testing.

Key features

E-commerce AI agent
Outcome-based automation
Reasoning and decision engines
AI Supervisor audit trails
Resolve-and-act workflows

What the AI can do

Takes actions, not just answers. Zowie can complete tasks in your other systems: Refunds & returns
Hands off to a human with the conversation context when it cannot resolve an issue.
Choice of LLM: you can pick or bring the model provider.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Booksy: 70% of tickets automated, saving $600,000 a year Source
Aviva: 40% resolution rate within 2 weeks Source
MediaMarkt: 50% chat resolution rate Source

Visit Zowie →

See the best Zowie alternatives →

Frequently asked questions

Who is Zowie best for?: Online retailers that want an AI agent that resolves order, return and availability questions across chat, email and voice and also sells, running product recommendations and checkout inside the conversation, with their own choice of LLM, 70+ languages and SOC 2, HIPAA, GDPR and EU AI Act coverage, on Shopify, Zendesk, Salesforce or Gorgias. Look elsewhere if you are outside e-commerce or want to see a price: Zowie is per-resolution by quote with no trial or self-serve start, and its verified facts do not include a stated data residency.
How much does Zowie cost?: Zowie uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Zowie integrate with?: Zowie integrates with Shopify, Zendesk, Salesforce, Gorgias, Klaviyo, and Instagram.
What compliance standards does Zowie meet?: Based on the vendor's own security and trust pages, Zowie claims SOC 2, HIPAA, GDPR, and EU AI Act compliance. See how that compares across vendors →
Is Zowie HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Zowie on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Zowie cover?: Zowie handles customer conversations over chat, email, and voice.
What languages does Zowie support?: Zowie supports 70+ languages.
Can Zowie take actions, or does it only answer questions?: Zowie can take actions in connected systems, not just answer questions, including refunds & returns.
When was Zowie founded?: Zowie was founded in 2019.
What are the best Zowie alternatives?: Popular alternatives include Certainly, Consio, and Gladly Sidekick. See all Zowie alternatives →

Sources for the facts on this page

AI takes actions: getzowie.com Zowie A separate engine runs your rules. The language model talks to your customer. Every decision is determined by your policies - not by what the model decides that day. Customer message LLM extracts intent (language only) Decision Engine (deterministic) refund.issue(amount) executes checked September 2026
Human handoff: getzowie.com Decides what reaches your team. Routes every conversation, escalates when needed, and hands off with full context. checked September 2026
Choice of LLM: getzowie.com Any LLM. Any agent. Any voice. LLMs Voice Bring your own agents Pick your language model. Pick your voice. Swap any of them without rewriting what you've built. checked September 2026
AI actions: getzowie.com Refunds, claims, and identity checks that don’t drift. checked September 2026
Company: getzowie.com Led by Tiger Global Management, the new $14 million funding brings Zowie's total capital raised to $20 million. checked September 2026
Data residency: getzowie.com EEA / United States, as applicable checked October 2026
Latest funding: getzowie.com Led by Tiger Global Management, the new $14 million funding brings Zowie checked October 2026
Total funding: getzowie.com Led by Tiger Global Management, the new $14 million funding brings Zowie checked October 2026

Updated October 2026

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