How much does HaloITSM cost?

HaloITSM is a paid product. The listed starting price is $99/agent/mo billed annually.

What does HaloITSM integrate with?

HaloITSM integrates with Microsoft Teams, Slack, 3CX, 1Stream, AnyDesk, ADFS, Addigy, Acronis Cyber Protect, Aquera, Armis, AlertOps, and Adobe Acrobat Sign.

What compliance standards does HaloITSM meet?

Based on the vendor's own security and trust pages, HaloITSM claims SOC 2, HIPAA, GDPR, ISO 27001, and FedRAMP compliance.

Is HaloITSM HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for HaloITSM on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does HaloITSM cover?

HaloITSM handles customer conversations over chat, email, SMS, and social media.

Does HaloITSM have a free trial?

Yes: 30-day free trial, no credit card.

Can I buy HaloITSM without talking to sales?

Yes. You can sign up and start on your own.

What are the best HaloITSM alternatives?

Popular alternatives include Atomicwork, ClearFeed, and Freshservice.

HaloITSM

Enterprise Help Desk & Ticketing Internal IT & Employee Support

ITIL-aligned ITSM from Halo with built-in AI agents, all features in one per-agent price, and a 30-day free trial.

Best for

Mid-market and enterprise IT teams that want a complete ITIL service desk with AI agents included and all-inclusive per-agent pricing instead of tiered modules.

Look elsewhere if

You are a small team looking for a lightweight Slack-first AI helpdesk, since Halo is a full ITSM suite with required onboarding packages.

Pricing: Paid from $99/agent/mo billed annually
Founded: 1994
Free trial: 30-day free trial, no credit card
How you buy: Self-serve signup
Company: Independent, privately owned and founder-led
Channels: Chat, Email, SMS, Social
Data residency: London, North Virginia, Frankfurt, Montreal, Cape Town, Sydney
Compliance: SOC 2 HIPAA GDPR ISO 27001 FedRAMP
Integrations: Microsoft Teams Slack 3CX 1Stream AnyDesk ADFS Addigy Acronis Cyber Protect Aquera Armis AlertOps Adobe Acrobat Sign

HaloITSM is the IT service management product from Halo, formerly NetHelpDesk, and is now sold as part of one Halo platform that also covers enterprise service management, customer service, CRM and managed-services PSA under a single per-agent price. The ITSM side is ITIL-aligned and complete: incident management with a dedicated major incident console, a service catalogue with forms, approvals and automation for access, software, hardware and onboarding requests, change enablement with CAB reviews and risk checks, problem management with known errors, a CMDB with asset discovery, and 1,000+ out-of-the-box reports. Employees reach it through the self-service portal, email, live chat, SMS and social channels, with telephony through integrations such as 3CX.

Halo AI ships in every plan. Conversational agents work two ways: an end-user virtual agent across web chat, Teams, Slack and the portal that triages, logs and guides users before escalating with full context, and a fulfiller agent inside the ticket for your team. Process agents (dispatch, first-line support, major incident, knowledge and change management) act on platform events on a schedule, all within your role-based access controls. Underneath, Halo surfaces matching past tickets and knowledge on every new request, suggests category, priority, team and SLA-breach warnings, and runs unsupervised machine learning to find recurring themes across large ticket volumes. External agents can also be connected with their own permissions.

The commercial model is the unusual part. Halo says it is privately owned and founder-led, and since 13 June 2023 its contracts have promised no mergers, acquisitions or private equity deals for a rolling ten years. It credits unused licence fees back at renewal, gives standard-price customers a compounded 5 percent discount at each ARR milestone it reaches, and offers large organizations unlimited licences with funded implementation for a fixed $1 million a year. After 17 years in Stowmarket, it is moving its global headquarters to the Willis Building in Ipswich during 2026, under CEO Paul Hamilton. Halo was named a Challenger in the 2026 Gartner Magic Quadrant for ITSM Platforms, claims 100,000+ users in 75+ countries, and counts McLaren Racing as a technology partner and Sky TV and Cardiff Council among its customers.

Pricing is per agent with every module included; end users and portal visitors are free. The US calculator on the pricing page starts at $99 per agent per month billed annually for up to 24 agents and falls to $85 between 100 and 249 agents. Onboarding packages are required at a bespoke cost, and a 30-day trial with all features needs no credit card. Choose HaloITSM if you want a full ITIL platform without tiered add-ons, and a vendor contractually committed to staying independent. Skip it if you are a small team after a Slack-first AI helpdesk, because you would be paying for, and configuring, a complete ITSM suite.

Key features

AI virtual agent across web chat, Teams, Slack and portal
Process agents for dispatch, triage, major incidents and change
AI suggestions for routing, priority and SLA-breach warnings
ITIL incident, change, problem and CMDB in one price
One all-inclusive per-agent licence, end users free

Visit HaloITSM →

See the best HaloITSM alternatives →

Frequently asked questions

Who is HaloITSM best for?: Mid-market and enterprise IT teams that want a complete ITIL service desk with AI agents included and all-inclusive per-agent pricing instead of tiered modules. Look elsewhere if you are a small team looking for a lightweight Slack-first AI helpdesk, since Halo is a full ITSM suite with required onboarding packages.
How much does HaloITSM cost?: HaloITSM is a paid product. The listed starting price is $99/agent/mo billed annually. Compare pricing across all listed tools →
What does HaloITSM integrate with?: HaloITSM integrates with Microsoft Teams, Slack, 3CX, 1Stream, AnyDesk, ADFS, Addigy, Acronis Cyber Protect, Aquera, Armis, AlertOps, and Adobe Acrobat Sign.
What compliance standards does HaloITSM meet?: Based on the vendor's own security and trust pages, HaloITSM claims SOC 2, HIPAA, GDPR, ISO 27001, and FedRAMP compliance. See how that compares across vendors →
Is HaloITSM HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for HaloITSM on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does HaloITSM cover?: HaloITSM handles customer conversations over chat, email, SMS, and social media.
Does HaloITSM have a free trial?: Yes: 30-day free trial, no credit card.
Can I buy HaloITSM without talking to sales?: Yes. You can sign up and start on your own.
When was HaloITSM founded?: HaloITSM was founded in 1994.
What are the best HaloITSM alternatives?: Popular alternatives include Atomicwork, ClearFeed, and Freshservice. See all HaloITSM alternatives →

Sources for the facts on this page

Pricing model: usehalo.com per agent, per month (billed annually) checked October 2026
Starting price: usehalo.com per agent, per month (billed annually) checked October 2026
Channels: usehalo.com Channels Email Call Mgmt SMS Social Media Chat Self-Service Portal Web Widget checked October 2026
Free trial: usehalo.com Start your free 30-day Halo trial with all features and modules included. No credit card required checked October 2026
Compliance: usehalo.com Certifications ISO 27001 SOC 2 Type II FedRAMP GDPR Cyber Essentials Plus IRAP HIPAA checked October 2026
Data residency: usehalo.com HALO utilises six AWS regions – London, North Virginia, Frankfurt, Montreal, Cape Town and Sydney. checked October 2026
Founded year: halopsa.com Originally founded in 1994, Halo Service Solutions has gone through a complete rebrand in 2019 checked October 2026
How you buy: usehalo.com Start your free 30-day Halo trial with all features and modules included. No credit card required - simply choose the setup that best fits your business and get started in minutes. checked October 2026

Updated October 2026

Similar AI customer support tools

Atomicwork

AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.

ClearFeed

Slack-native helpdesk for external customer channels and internal IT and HR requests, with AI agents that answer and act from Slack.

Freshservice

Freshworks' ITSM platform with a Freddy AI agent that raises, fulfils, and updates employee requests from inside Slack and Teams.

InvGate Service Management

ITSM and asset management platform for internal service desks, with a built-in AI Virtual Service Agent in Teams, Slack, WhatsApp and the portal.

Jira Service Management

Atlassian's service desk for IT, employee and customer support, with Rovo AI agents and a free plan for 3 agents; now sold as Service Collection.

ManageEngine ServiceDesk Plus

Zoho's ITIL service desk with Zia AI: predictive triage, a GenAI virtual agent and a free tier, available in cloud or on-premises.

Know when HaloITSM changes

One plain-text email at the start of each month with every verified price change, acquisition and new listing across the directory, including any change to HaloITSM. No tracking pixels, unsubscribe in one click.