Balto
Agent Assist & Copilots Contact Center & CCaaS Voice & Phone AI
Real-time guidance for contact center agents: the right thing to say, on every call.
Best for
Voice contact centers in collections, insurance, healthcare and home services where specific sentences are required on every call and want real-time guidance, live compliance alerts and 100 percent QA scoring layered onto Five9, Genesys, NICE CXone, RingCentral or 8x8.
Look elsewhere if
Your support runs on chat and email: Balto is voice-only. It also publishes no pricing, so budget for a sales cycle.
- Pricing
- Paid from Custom
- Founded
- 2017
- Company
- Independent, venture-backed $52M raised; latest: Series B, $37.5M (August 2021)
- Channels
- Voice
- Languages
- 20 languages
- Compliance
- SOC 2
- Integrations
- Five9 Genesys Cloud NICE CXone RingCentral 8x8 Salesforce Convoso
Balto puts the right words on the agent's screen while the call is still happening. Founded in 2017 in St. Louis by Marc Bernstein and Chris Kontes, it pioneered real-time guidance for contact centers: dynamic checklists, objection responses, and compliance language that appear mid-conversation, exactly when needed, rather than in a coaching session three weeks later. In industries like collections, insurance, healthcare, and home services, where certain sentences are legally required and certain mistakes are expensive, that immediacy is the whole product.
The platform has grown around that core into real-time QA that scores every call as it happens, AI coaching that spots which behaviors need work, live compliance monitoring with manager alerts, and Togo, Balto's voice AI agents for the repetitive calls, like scheduling and account verification, that never needed a human. It integrates with the major contact-center platforms, including Five9, Genesys Cloud, NICE CXone, RingCentral, and 8x8.
Balto raised a $37.5 million Series B led by Stripes in 2021, with RingCentral's venture arm participating, bringing total funding to roughly $52 million, and remains one of the flagship companies of the St. Louis tech scene, with customers like Humana, GEHA, Nelnet, NewRez, and Staples Canada. Pricing is quote-based; there is no public price list.
Choose Balto when what is said on live calls carries real regulatory or revenue weight. Pure digital-support teams will find better fits elsewhere in this directory, but if your operation runs on phone conversations where compliance phrasing and in-the-moment guidance decide outcomes, Balto's real-time focus is still the sharpest in the category.
Key features
- Real-time agent guidance
- Live compliance monitoring
- Auto-scored 100% QA
- AI coaching recommendations
- Togo voice AI agents
What the AI can do
- Hands off to a human with the conversation context when it cannot resolve an issue.
Published customer results
Outcomes named customers have reported, as published by the vendor or the customer.
- BrightBridge: Time spent on silent monitoring and scoring cut by over 75% Source, September 2025
- Expo Home Improvements: Call conversion rose from about 13% to 34% Source, March 2022
See the best Balto alternatives →
Frequently asked questions
- Who is Balto best for?
- Voice contact centers in collections, insurance, healthcare and home services where specific sentences are required on every call and want real-time guidance, live compliance alerts and 100 percent QA scoring layered onto Five9, Genesys, NICE CXone, RingCentral or 8x8. Look elsewhere if your support runs on chat and email: Balto is voice-only. It also publishes no pricing, so budget for a sales cycle.
- How much does Balto cost?
- Balto is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
- What does Balto integrate with?
- Balto integrates with Five9, Genesys Cloud, NICE CXone, RingCentral, 8x8, Salesforce, and Convoso.
- What compliance standards does Balto meet?
- Based on the vendor's own security and trust pages, Balto claims SOC 2 compliance. See how that compares across vendors →
- Which support channels does Balto cover?
- Balto handles customer conversations over voice.
- What languages does Balto support?
- Balto supports 20 languages.
- When was Balto founded?
- Balto was founded in 2017.
- What are the best Balto alternatives?
- Popular alternatives include Cresta, Dialpad Ai, and Observe.AI. See all Balto alternatives →
Sources for the facts on this page
-
Human handoff:
balto.ai
When Togo handoffs a call, your existing team receives the full context instantly on what was said, what was tried, what the customer needs next.
checked September 2026 -
Company:
balto.ai
Balto, the #1 Real-Time Guidance Platform for contact centers, has announced the completion of a $37.5 million Series B funding round.
checked September 2026 -
Total funding:
balto.ai
It brings Balto's total funding to $52 million.
checked September 2026 -
Latest funding:
balto.ai
Balto, the #1 Real-Time Guidance Platform for contact centers, has announced the completion of a $37.5 million Series B funding round.
checked September 2026
Updated October 2026
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