Agent Assist & Copilots Voice & Phone AI
Real-time guidance for contact center agents: the right thing to say, on every call.
Balto listens to live calls and shows agents dynamic checklists, objection responses, and compliance language in the moment — not after the call in a coaching session. It's used heavily in collections, insurance, healthcare, and home services, where saying the right (and legally required) thing on every call matters. Managers get real-time visibility into which calls need intervention.
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Real-time agent assist and AI insights for contact centers, trained on your best performers.
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