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Atomicwork

AI Agents & Chatbots Help Desk & Ticketing Internal IT & Employee Support

AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.

Best for

Mid-size and larger companies running IT and employee service in Slack or Microsoft Teams that want requests raised, tracked and often resolved without a human, on top of ServiceNow or Jira Service Management, with SOC 2, HIPAA, ISO 27001 and ISO 42001 coverage.

Look elsewhere if

You are a small team or want to start without a sales conversation: pricing starts at $25,000 a year and there is no self-serve path. It is also an internal IT and HR product, not a customer-facing support agent.

Pricing
Paid from $25,000/yr
Founded
2022
Free trial
Free trial (length not stated)
Minimum commitment
Billed annually (Professional, from $25,000/yr)
Company
Independent, venture-backed latest: Series A, $25M (January 2025)
Channels
Chat, Email, Voice
Languages
25+ languages
Data residency
US, EU, APAC
Compliance
SOC 2 HIPAA GDPR ISO 27001 ISO 42001
Integrations
Slack Microsoft Teams Okta Workday GitHub Salesforce ServiceNow Jira Service Management

Atomicwork calls itself an AI Workforce platform for IT: agentic ITSM and ESM that lets a company deploy, govern and scale what it calls AI Coworkers alongside its people. Underneath the branding it is a service management platform with incident management, IT automation, access provisioning and employee onboarding, fronted by a Universal AI Coworker named Atom that handles password resets, software access requests and application support. It works over chat, voice and vision in more than 25 languages, and the pitch is explicitly about finishing work rather than answering questions: "Resolutions, not just answers."

In Slack, employees raise requests from a public channel or by DM, with one-click service requests for catalog items. Atom fetches the right service form based on what the employee asked for, so requests are raised and tracked without anyone leaving Slack or Teams, and it posts status updates back to the same place. Two behaviours stand out. Atom can act on frequent IT issues and return a solution with no human in the loop, and it detects multiple intents in a single conversation and splits them into separate requests, which is the realistic case when someone types one message about three problems. It also updates its own knowledge by learning from public conversations in the channels you point it at.

Vijay Rayapati, Kiran Darisi and Parsuram Vijayasankar founded the company in 2022, based in Palo Alto. It raised an $11 million seed in 2023 led by Blume Ventures and Matrix Partners India, then a $25 million Series A in January 2025 led by Khosla Ventures and Z47 with Battery Ventures, Blume and Peak XV participating, taking the total to roughly $40 million. Zuora reports a 50 percent reduction in ticket volume and Pepper Money a 75 percent reduction in mean time to resolution; Abzena and Ammex also appear as customers. The platform carries SOC 2, GDPR, HIPAA, CSA STAR and ISO 42001 certifications.

Pricing is unusually transparent for this category, and unusually large. The Professional plan starts at $25,000 a year and includes 25,000 credits, 2 AI Coworkers, up to 250 end users, 500 managed devices and 50 applications; Business and Enterprise are sized by quote. There is also an outcome-based option, at $1 per knowledge support outcome, $2 per access automation outcome and from $3 per service resolution, each with an annual minimum. If you already run ServiceNow or Jira Service Management, Atomicwork will sit on top with no platform fee and charge only for what gets done. Choose it if you want agentic IT support with real governance and are buying at mid-market scale or above. Skip it if a $25,000 floor is more than the problem is worth.

Key features

What the AI can do

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

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Frequently asked questions

Who is Atomicwork best for?
Mid-size and larger companies running IT and employee service in Slack or Microsoft Teams that want requests raised, tracked and often resolved without a human, on top of ServiceNow or Jira Service Management, with SOC 2, HIPAA, ISO 27001 and ISO 42001 coverage. Look elsewhere if you are a small team or want to start without a sales conversation: pricing starts at $25,000 a year and there is no self-serve path. It is also an internal IT and HR product, not a customer-facing support agent.
How much does Atomicwork cost?
Atomicwork is a paid product. The listed starting price is $25,000/yr. Compare pricing across all listed tools →
What does Atomicwork integrate with?
Atomicwork integrates with Slack, Microsoft Teams, Okta, Workday, GitHub, Salesforce, ServiceNow, and Jira Service Management.
What compliance standards does Atomicwork meet?
Based on the vendor's own security and trust pages, Atomicwork claims SOC 2, HIPAA, GDPR, ISO 27001, and ISO 42001 compliance. See how that compares across vendors →
Is Atomicwork HIPAA compliant?
Yes. The vendor advertises HIPAA compliance for Atomicwork on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Atomicwork cover?
Atomicwork handles customer conversations over chat, email, and voice.
What languages does Atomicwork support?
Atomicwork supports 25+ languages.
Can Atomicwork take actions, or does it only answer questions?
Atomicwork can take actions in connected systems, not just answer questions, including password & access resets.
Does Atomicwork have a free trial?
Yes: Free trial (length not stated).
When was Atomicwork founded?
Atomicwork was founded in 2022.
What are the best Atomicwork alternatives?
Popular alternatives include ClearFeed, Jira Service Management, and Ravenna. See all Atomicwork alternatives →
Sources for the facts on this page

Updated October 2026

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