HubSpot Breeze
AI Agents & Chatbots Help Desk & Ticketing
HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.
- Pricing
- Per resolution from $0.50/resolution
- Founded
- 2006
- Data residency
- US, EU
- Compliance
- SOC 2
- Integrations
- Slack Shopify Salesforce Gmail Jira Stripe
Breeze is HubSpot's AI layer, and its Customer Agent is the piece aimed squarely at support teams running on Service Hub. It resolves conversations end to end by learning from your knowledge base, website, and uploaded documents, and because it is native to HubSpot's Smart CRM it pulls customer context directly, with no separate integration to wire up. When it cannot finish a job it creates a ticket, triggers a workflow, or hands off to a human, and it works in multiple languages with a tone you can tune to sound like your brand. HubSpot has since gathered its agents under Agent Hub, the renamed home of what launched as Breeze Agents, where the Customer Agent sits alongside its prospecting, data, and content siblings.
HubSpot has leaned hard into outcome-based pricing here, and recently made it even friendlier. In 2026 it cut the price of a resolved conversation in half, to fifty cents, and bundles a monthly allotment of free resolutions into Service Hub Pro and Enterprise before any overage kicks in. In other words, you only pay when the agent actually finishes the job, and the best teams reportedly push resolution rates past ninety percent.
The company behind it needs little introduction. HubSpot was founded in 2006 by Brian Halligan and Dharmesh Shah, grew into the go-to platform for inbound marketing, sales, and service, and now trades publicly. That heritage is exactly why Breeze is such a natural pick: the many thousands of small and mid-size businesses already running their marketing, sales, and support on HubSpot get an AI agent that plugs into everything they already use.
Customers tell good stories too, with meal service Nutribees reporting that Breeze slashed the share of tickets its humans had to touch. If you live inside HubSpot and want an AI support agent that shares your CRM data out of the box, bills only for wins, and takes minutes rather than months to try, Breeze Customer Agent is a straightforward and easy yes.
Key features
- Customer Agent auto-resolution
- Breeze Assistant (formerly Copilot)
- CRM-grounded answers
- Content and prospecting agents
- Credit-based usage billing
See the best HubSpot Breeze alternatives →
What does HubSpot Breeze cost? →
Frequently asked questions
- How much does HubSpot Breeze cost?
- HubSpot Breeze uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The listed starting price is $0.50/resolution. Compare pricing across all listed tools →
- What does HubSpot Breeze integrate with?
- HubSpot Breeze integrates with Slack, Shopify, Salesforce, Gmail, Jira, and Stripe.
- What compliance standards does HubSpot Breeze meet?
- Based on the vendor's own security and trust pages, HubSpot Breeze claims SOC 2 compliance. See how that compares across vendors →
- When was HubSpot Breeze founded?
- HubSpot Breeze was founded in 2006.
- What are the best HubSpot Breeze alternatives?
- Popular alternatives include Atomicwork, Capacity, and Crisp. See all HubSpot Breeze alternatives →
Updated August 2026
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