← All AI customer support software

QA & Conversation Analytics

11 curated AI customer support tools in this category.

QA and conversation-analytics tools score every customer interaction automatically instead of the 1-2% a human QA team can sample: surfacing coaching opportunities, compliance risks, sentiment trends, and the real reasons customers contact you. Compare the leading support QA and analytics platforms below.

Featured

Kaizo

AI quality assurance for enterprise support teams. Scores 100% of conversations and turns each one into per-agent coaching.

Assembled

Support operations platform combining workforce management with AI issue resolution.

Cresta

Real-time agent assist and AI insights for contact centers, trained on your best performers.

EvaluAgent

Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.

Level AI

AI-first quality assurance and analytics for customer service teams.

Loris

Conversation intelligence platform, now part of Contentsquare, that analyzes every support interaction for intent, sentiment, automated QA, and AI agent performance.

MaestroQA

Quality assurance and conversation analytics platform pairing custom scorecards and screen capture with AutoQA grading, coaching workflows, and AI chatbot monitoring.

Observe.AI

Conversation intelligence, auto QA, and real-time agent assist for contact centers.

SupportLogic

Support experience management for B2B: predict and prevent escalations from ticket signals.

Verint

Enterprise CX automation platform where Da Vinci AI powers specialized bots for containment, agent assist, and workforce engagement.

Zendesk QA

AI-powered quality assurance, formerly Klaus, that auto-scores every support conversation, flags risky interactions, and grades AI agents alongside humans.