How much does Gorgias cost?

Gorgias is a paid product. The listed starting price is $10/mo.

What does Gorgias integrate with?

Gorgias integrates with Shopify, Klaviyo, Instagram, WhatsApp, Slack, and Recharge.

What compliance standards does Gorgias meet?

Based on the vendor's own security and trust pages, Gorgias claims SOC 2 and HIPAA compliance.

Is Gorgias HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Gorgias on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Gorgias cover?

Gorgias handles customer conversations over chat, email, voice, SMS, WhatsApp, and social media.

What languages does Gorgias support?

Gorgias supports 80+ languages.

Can Gorgias take actions, or does it only answer questions?

Gorgias can take actions in connected systems, not just answer questions, including order status, refunds & returns, and billing & subscription changes.

Does Gorgias have a free trial?

Yes: Free trial (length not stated).

Can I buy Gorgias without talking to sales?

Yes. You can sign up and start on your own.

What are the best Gorgias alternatives?

Popular alternatives include Gladly Sidekick, Atomicwork, and Capacity.

Gorgias

AI Agents & Chatbots E-commerce Support Help Desk & Ticketing

The conversational AI platform for e-commerce brands, deeply integrated with Shopify.

Best for

Shopify, BigCommerce and Magento stores that want a help desk whose AI agent answers order, shipping and return questions from live store data and can edit orders or issue refunds, across chat, email, voice, SMS, WhatsApp and social, from $10 a month with a self-serve start.

Look elsewhere if

You are not an online store: Gorgias is built for e-commerce and its value comes from the commerce integrations. Ticket-based pricing also climbs with volume, so model your busiest month.

Pricing: Paid from $10/mo
Founded: 2015
Free trial: Free trial (length not stated)
How you buy: Self-serve signup
Company: Independent, venture-backed latest: Series C-2, $29M (May 2024)
Channels: Chat, Email, Voice, SMS, WhatsApp, Social
Languages: 80+ languages
Data residency: EU (for EU merchants), plus other regions
Compliance: SOC 2 HIPAA
Integrations: Shopify Klaviyo Instagram WhatsApp Slack Recharge

Gorgias is a help desk built specifically for online stores, and it knows its lane cold. It integrates deeply with Shopify, BigCommerce, and Magento, so its AI Agent can answer customer emails and chats about orders, shipping, returns, and products using live store data, then take real actions like editing an order or issuing a refund right inside the ticket. A Copilot assists human agents with drafts and summaries, and because Gorgias tracks the revenue that support conversations drive, it treats your help desk as a place that can make money, not just spend it.

The origin story is delightfully accidental. Gorgias started in Paris in 2015 as a humble Chrome extension for email templates, until the founders noticed that support agents were the ones actually using it and pivoted the whole company toward them. It shares its name with Gorgias of Leontini, the ancient Greek orator immortalized in one of Plato's dialogues, a fittingly talkative namesake for a conversation platform. Today it is a certified B Corporation and Shopify's only Premier Partner for customer experience, powering a large share of the biggest Shopify brands.

That focus has won a who's who of direct-to-consumer names, including Steve Madden, Glossier, Dr. Bronner's, and Marine Layer, with more than sixteen thousand brands on board in total. Pricing starts at just ten dollars a month and is based on ticket volume with unlimited users, so growing teams are not punished for adding people, and the AI Agent is billed per resolved conversation.

Its 2.0 release added a shopping assistant, image analysis, and cart-recovery flows in more than eighty languages, pushing Gorgias further into the world of support-driven selling. For any e-commerce brand living on Shopify that wants an AI agent tuned to the specific rhythms of online retail rather than a generic one, Gorgias is the obvious specialist pick.

Key features

AI Agent for automated resolutions
Multichannel help desk
Deep e-commerce order context
Ticket workflow automation
Macros and self-service

What the AI can do

Takes actions, not just answers. Gorgias can complete tasks in your other systems: Order status Refunds & returns Billing & subscription changes
Hands off to a human with the conversation context when it cannot resolve an issue.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Psycho Bunny: AI Agent resolves 26% of customer tickets Source, May 2024
Orthofeet: Passed 50% automation after targeting 30% in 30 days Source
Mybacs: Resolution time down 53% (from 15 hours to under 7 hours) Source

Visit Gorgias →

See the best Gorgias alternatives →

What does Gorgias cost? →

Frequently asked questions

Who is Gorgias best for?: Shopify, BigCommerce and Magento stores that want a help desk whose AI agent answers order, shipping and return questions from live store data and can edit orders or issue refunds, across chat, email, voice, SMS, WhatsApp and social, from $10 a month with a self-serve start. Look elsewhere if you are not an online store: Gorgias is built for e-commerce and its value comes from the commerce integrations. Ticket-based pricing also climbs with volume, so model your busiest month.
How much does Gorgias cost?: Gorgias is a paid product. The listed starting price is $10/mo. Compare pricing across all listed tools →
What does Gorgias integrate with?: Gorgias integrates with Shopify, Klaviyo, Instagram, WhatsApp, Slack, and Recharge.
What compliance standards does Gorgias meet?: Based on the vendor's own security and trust pages, Gorgias claims SOC 2 and HIPAA compliance. See how that compares across vendors →
Is Gorgias HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Gorgias on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Gorgias cover?: Gorgias handles customer conversations over chat, email, voice, SMS, WhatsApp, and social media.
What languages does Gorgias support?: Gorgias supports 80+ languages.
Can Gorgias take actions, or does it only answer questions?: Gorgias can take actions in connected systems, not just answer questions, including order status, refunds & returns, and billing & subscription changes.
Does Gorgias have a free trial?: Yes: Free trial (length not stated).
Can I buy Gorgias without talking to sales?: Yes. You can sign up and start on your own.
When was Gorgias founded?: Gorgias was founded in 2015.
What are the best Gorgias alternatives?: Popular alternatives include Gladly Sidekick, Atomicwork, and Capacity. See all Gorgias alternatives →

Sources for the facts on this page

Pricing page: gorgias.com Starter For smaller brands getting started on one platform. $10 /mo Billed monthly · cancel anytime Included 50 tickets / month checked September 2026
Data residency: docs.gorgias.com Your data is securely maintained on Google Cloud Platform (GCP). We have several servers around the world - the closest one to the merchant will be attributed. Note that if you are in the EU, then your server will be in the EU. checked September 2026
Languages: docs.gorgias.com AI Agent supports over 80 languages and replies in any of them, even when your knowledge isn't translated. checked September 2026
AI takes actions: docs.gorgias.com AI Agent can also take actions in your connected tools, like canceling an order or processing a return. checked September 2026
Human handoff: docs.gorgias.com AI Agent hands over to your team when it can't confidently respond, encounters a sensitive topic, or detects frustration from the shopper. checked September 2026
AI actions: gorgias.com Handles order status, shipping updates, and delivery issues across every channel without human intervention checked September 2026
Free trial: gorgias.com Start free trial No credit card required checked September 2026
How you buy: gorgias.com $10 /mo Billed monthly · cancel anytime Included 50 tickets / month Helpdesk i $10/mo AI Agent Add AI Agent checked September 2026
Company: gorgias.com Today, we're sharing that we raised $29 million in Series C-2 funding from our existing investors, including Shopify. checked September 2026
Latest funding: gorgias.com Today, we're sharing that we raised $29 million in Series C-2 funding from our existing investors, including Shopify. checked September 2026

Updated October 2026

Similar AI customer support tools

Gladly Sidekick

Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.

Atomicwork

AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.

Capacity

AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.

Certainly

Certainly harnesses the power of Generative AI and Conversational AI tailored specifically for your business and operations, freeing you from the constraints and discomfort of one-size-fits-all solutions.

Chatsy

AI customer-support platform with help-content answers, human handoff, live chat, knowledge base, ticketing, and team inbox.

Consio

AI phone platform for Shopify brands. AI voice agents answer support calls 24/7 with live order and stock context, and call your Klaviyo and Shopify segments.

Know when Gorgias changes

One plain-text email at the start of each month with every verified price change, acquisition and new listing across the directory, including any change to Gorgias. No tracking pixels, unsubscribe in one click.