How much does Gemini Enterprise for Customer Experience cost?

Gemini Enterprise for Customer Experience is a paid product. The listed starting price is $0.50/session.

What does Gemini Enterprise for Customer Experience integrate with?

Gemini Enterprise for Customer Experience integrates with UJET, Genesys, Cisco, Five9, Twilio, Mitel, RingCentral, and BigQuery.

What compliance standards does Gemini Enterprise for Customer Experience meet?

Based on the vendor's own security and trust pages, Gemini Enterprise for Customer Experience claims HIPAA compliance.

Is Gemini Enterprise for Customer Experience HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Gemini Enterprise for Customer Experience on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Gemini Enterprise for Customer Experience cover?

Gemini Enterprise for Customer Experience handles customer conversations over chat, voice, WhatsApp, and social media.

What languages does Gemini Enterprise for Customer Experience support?

Language coverage for Gemini Enterprise for Customer Experience: Any Gemini-supported language for chat; 33 voice locales.

Can Gemini Enterprise for Customer Experience take actions, or does it only answer questions?

Gemini Enterprise for Customer Experience can take actions in connected systems, not just answer questions, including custom API actions.

Does Gemini Enterprise for Customer Experience have a free trial?

Yes: Google Cloud Free Trial: $300 credit for 90 days (new customers).

Can I buy Gemini Enterprise for Customer Experience without talking to sales?

Yes. You can sign up and start on your own.

When was Gemini Enterprise for Customer Experience founded?

Gemini Enterprise for Customer Experience was founded in 2018.

Gemini Enterprise for Customer Experience

AI Agents & Chatbots Contact Center & CCaaS Enterprise

Google Cloud's AI customer service stack with buildable voice and chat agents, real-time agent assist, and metered per-session pricing.

Best for

Enterprises already on Google Cloud that want to build their own voice and chat agents with metered per-session pricing at $0.50, real-time agent assist, HIPAA coverage, US or EU hosting and connectors to Genesys, Five9, Cisco, Twilio and UJET.

Look elsewhere if

You want a finished agent rather than a builder, or you are a small team: this is Google Cloud infrastructure with a drag and drop canvas, sold through Google Cloud and best suited to teams that can staff the build.

Pricing: Paid from $0.50/session
Founded: 2018
Free trial: Google Cloud Free Trial: $300 credit for 90 days (new customers)
How you buy: Self-serve signup
Company: Product of Google Cloud (Alphabet, public, NASDAQ: GOOGL)
Channels: Chat, Voice, WhatsApp, Social
Languages: Any Gemini-supported language for chat; 33 voice locales
Data residency: US, EU
Compliance: HIPAA
Integrations: UJET Genesys Cisco Five9 Twilio Mitel RingCentral BigQuery

Gemini Enterprise for Customer Experience is Google Cloud's customer service AI stack, the 2026 successor to Contact Center AI. Its centerpiece, Customer Experience Agent Studio, lets teams build multimodal support agents on a drag and drop canvas that talk with customers over chat and phone in humanlike voices across more than 40 languages, handling text, audio, and images. Agent Assist coaches human reps live with transcription, summarization, and knowledge suggestions, while Customer Experience Insights surfaces service trends from conversation data. A companion CCaaS layer, built with UJET, supplies the actual contact center routing and telephony.

The product line launched as Contact Center AI at Google Cloud Next in July 2018, and that launch is the founding year used here since Google itself dates to 1998. It became Customer Engagement Suite with Google AI in September 2024, then was folded into Gemini Enterprise for Customer Experience at the NRF retail show in January 2026. The results are real: Verizon put Agent Assist in front of 28,000 care reps, Bell Canada credits the suite with 20 million dollars in savings, and Kroger, Papa Johns, Lowe's, and Woolworths signed on as early adopters of the new agentic tools.

Pricing is published and usage based, which is rare in this market. Agent Studio sessions cost 50 cents each for chat or voice, with voice overage at a quarter of a cent per second after five minutes. Agent Assist starts at $0.002 per chat message or 3 cents per voice minute. The CCaaS platform and migrations from older Dialogflow agents are quote based through sales.

Choose Google if you want top tier conversational AI building blocks, transparent metered pricing, and the muscle of Google's speech and Gemini models, and you have the engineering capacity to assemble them. Skip it if you need a turnkey helpdesk in an afternoon, or if constant renaming makes you nervous: this product has had three names in three years.

Key features

Multimodal AI voice and chat agents
Real-time agent assist coaching
Conversation analytics and insights
Drag and drop agent builder
Humanlike voices in 40+ languages

What the AI can do

Takes actions, not just answers. Gemini Enterprise for Customer Experience can complete tasks in your other systems: Custom API actions
Hands off to a human with the conversation context when it cannot resolve an issue.

Visit Gemini Enterprise for Customer Experience →

See the best Gemini Enterprise for Customer Experience alternatives →

What does Gemini Enterprise for Customer Experience cost? →

Frequently asked questions

Who is Gemini Enterprise for Customer Experience best for?: Enterprises already on Google Cloud that want to build their own voice and chat agents with metered per-session pricing at $0.50, real-time agent assist, HIPAA coverage, US or EU hosting and connectors to Genesys, Five9, Cisco, Twilio and UJET. Look elsewhere if you want a finished agent rather than a builder, or you are a small team: this is Google Cloud infrastructure with a drag and drop canvas, sold through Google Cloud and best suited to teams that can staff the build.
How much does Gemini Enterprise for Customer Experience cost?: Gemini Enterprise for Customer Experience is a paid product. The listed starting price is $0.50/session. Compare pricing across all listed tools →
What does Gemini Enterprise for Customer Experience integrate with?: Gemini Enterprise for Customer Experience integrates with UJET, Genesys, Cisco, Five9, Twilio, Mitel, RingCentral, and BigQuery.
What compliance standards does Gemini Enterprise for Customer Experience meet?: Based on the vendor's own security and trust pages, Gemini Enterprise for Customer Experience claims HIPAA compliance. See how that compares across vendors →
Is Gemini Enterprise for Customer Experience HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Gemini Enterprise for Customer Experience on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Gemini Enterprise for Customer Experience cover?: Gemini Enterprise for Customer Experience handles customer conversations over chat, voice, WhatsApp, and social media.
What languages does Gemini Enterprise for Customer Experience support?: Language coverage for Gemini Enterprise for Customer Experience: Any Gemini-supported language for chat; 33 voice locales.
Can Gemini Enterprise for Customer Experience take actions, or does it only answer questions?: Gemini Enterprise for Customer Experience can take actions in connected systems, not just answer questions, including custom API actions.
Does Gemini Enterprise for Customer Experience have a free trial?: Yes: Google Cloud Free Trial: $300 credit for 90 days (new customers).
Can I buy Gemini Enterprise for Customer Experience without talking to sales?: Yes. You can sign up and start on your own.
When was Gemini Enterprise for Customer Experience founded?: Gemini Enterprise for Customer Experience was founded in 2018.
What are the best Gemini Enterprise for Customer Experience alternatives?: Popular alternatives include ASAPP, Bland AI, and boost.ai. See all Gemini Enterprise for Customer Experience alternatives →

Sources for the facts on this page

Pricing page: cloud.google.com CX Agent Studio charges for sessions. A session is a conversation between an end-user and an agent, and can be a chat, voice or mixed session. checked September 2026
Data residency: docs.cloud.google.com When you specify a region, your data-at-rest is not stored outside that region. checked September 2026
Languages: docs.cloud.google.com For chat interactions (text only), you can use any language supported by Vertex AI Gemini models checked September 2026
Calculator pricing: cloud.google.com Chat | $0.50 / 1 count | $0.45 / 1 count | $0.40 / 1 count | Voice | $0.50 / 1 count checked September 2026
AI takes actions: docs.cloud.google.com Tools are used to connect your agent to external systems or inline code supplied to the agent. This allows your agent to interact with other systems to fetch, update, format, or analyze information. checked September 2026
Human handoff: docs.cloud.google.com Handoff is the process of transferring an end user conversation from a Customer Experience Agent Studio (CX Agent Studio) agent to a human agent. checked September 2026
AI actions: docs.cloud.google.com Connect to an external API using an OpenAPI schema checked September 2026
Channels: cloud.google.com CX Agent Studio charges for sessions. A session is a conversation between an end-user and an agent, and can be a chat, voice or mixed session. checked September 2026
Channels: docs.cloud.google.com You can integrate your CX Agent Studio agent application with your WhatsApp or Instagram conversations by connecting to the WhatsApp or Instagram deployment platform. checked September 2026
Compliance: cloud.google.com The Google Cloud BAA covers Google Cloud's entire infrastructure (all regions, all zones, all network paths, all points of presence), and the following products: checked September 2026
Company: abc.xyz Alphabet Inc. (NASDAQ: GOOG, GOOGL) will hold its quarterly conference call checked October 2026
Free trial: docs.cloud.google.com preloaded with $300 in free Welcome credit which is valid for 90 days checked October 2026
How you buy: cloud.google.com Start free checked October 2026

Updated October 2026

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