How much does Authenticx cost?

Authenticx is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does Authenticx integrate with?

Authenticx integrates with Amazon Connect, Five9, Genesys, NICE CXone, Salesforce, Twilio, and MuleSoft.

What compliance standards does Authenticx meet?

Based on the vendor's own security and trust pages, Authenticx claims SOC 2, HIPAA, GDPR, and PCI DSS compliance.

Is Authenticx HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Authenticx on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Authenticx cover?

Authenticx handles customer conversations over chat, email, and voice.

When was Authenticx founded?

Authenticx was founded in 2018.

What are the best Authenticx alternatives?

Popular alternatives include AmplifAI, CallMiner, and Crescendo.ai.

Authenticx

Contact Center & CCaaS Enterprise QA & Conversation Analytics

Conversation intelligence built only for healthcare contact centers, with automated QA, coaching notes and safety signal detection.

Best for

Pharma, med device, payer and provider contact centers that need QA and safety signal detection trained on healthcare conversations.

Look elsewhere if

You are not a healthcare organization, since Authenticx serves healthcare only.

Pricing: Paid from Custom
Founded: 2018
Company: Independent, venture-backed
Channels: Chat, Email, Voice
Compliance: SOC 2 HIPAA GDPR PCI DSS
Integrations: Amazon Connect Five9 Genesys NICE CXone Salesforce Twilio MuleSoft

Authenticx is a conversation intelligence platform built exclusively for healthcare organizations: pharmaceutical and life sciences companies, medical device makers, health insurers and providers. It analyzes interactions across telephony, chat, messaging, email and CRM notes, and organizes the output into three products. Business Insights surfaces the systemic barriers behind adherence, enrollment and retention problems. Quality and Coaching scores up to 100 percent of interactions with AI completed evaluations, standard skill models and AI-written coaching notes. Safety and Compliance detects adverse events and compliance risk, including a pharmacovigilance product that automates downstream safety workflows.

The reason to look at it is the vertical focus. Authenticx says its 20+ proprietary models are trained only on healthcare conversations and labeled by people who understand clinical terminology, and it pairs the AI with human review and an insights services team that runs workshops on your data. Generic speech analytics can tag a call as negative; Authenticx is built to recognize that a patient on a copay card call is about to abandon therapy, or that a device complaint is a reportable safety event. It describes the friction points it finds as "eddies", and claims 500 million+ healthcare conversations analyzed. It is hosted on Microsoft Azure and claims SOC 2 Type I and II, HIPAA, GDPR, CCPA and PCI DSS, and says customer data is never sold or used to train its models.

Amy Brown, a former healthcare executive, founded Authenticx in Indianapolis. It raised a $7.5 million Series A led by Signal Peak Ventures in June 2021 and a $20 million Series B led by Blue Heron Capital in January 2023, when it said five of the top ten global pharmaceutical companies were clients. Customer stories are anonymized but specific: an insurer scaling to 157,000 quality evaluations a month, a 66 percent cut in member email backlog, and a pharma company seeing 58 percent fewer HCP calls.

Pricing is not published; every path leads to a demo. Choose Authenticx if you run patient services, member services or a hub program and need QA and insight models that understand healthcare compliance out of the box. Skip it if you are outside healthcare, because the models, services and roadmap are deliberately built for nothing else.

Key features

Healthcare-trained conversation intelligence models
Automated QA evaluations and AI coaching notes
Adverse event and compliance signal detection
Pharmacovigilance workflow automation
Expert-led insights services and workshops

Visit Authenticx →

See the best Authenticx alternatives →

Frequently asked questions

Who is Authenticx best for?: Pharma, med device, payer and provider contact centers that need QA and safety signal detection trained on healthcare conversations. Look elsewhere if you are not a healthcare organization, since Authenticx serves healthcare only.
How much does Authenticx cost?: Authenticx is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Authenticx integrate with?: Authenticx integrates with Amazon Connect, Five9, Genesys, NICE CXone, Salesforce, Twilio, and MuleSoft.
What compliance standards does Authenticx meet?: Based on the vendor's own security and trust pages, Authenticx claims SOC 2, HIPAA, GDPR, and PCI DSS compliance. See how that compares across vendors →
Is Authenticx HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Authenticx on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Authenticx cover?: Authenticx handles customer conversations over chat, email, and voice.
When was Authenticx founded?: Authenticx was founded in 2018.
What are the best Authenticx alternatives?: Popular alternatives include AmplifAI, CallMiner, and Crescendo.ai. See all Authenticx alternatives →

Sources for the facts on this page

Compliance: authenticx.com SOC 2 Type I & II, HIPAA, GDPR (EU & UK), CCPA, and PCI DSS checked October 2026
Channels: authenticx.com Authenticx analyzes every interaction across telephony, chat, messaging, CRM notes, and more. checked October 2026
Channels: authenticx.com calls, emails, chats, and digital interactions checked October 2026
Founded year: authenticx.com the Carmel, Indiana-based company founded in 2018 checked October 2026

Updated October 2026

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