How much does NICE CXone cost?

NICE CXone is a paid product. The listed starting price is $110/agent/mo.

What does NICE CXone integrate with?

NICE CXone integrates with Salesforce, Microsoft Dynamics 365, Oracle, ServiceNow, Zendesk, Kustomer, Pega, and Snowflake.

What compliance standards does NICE CXone meet?

Based on the vendor's own security and trust pages, NICE CXone claims SOC 2, HIPAA, GDPR, ISO 27001, PCI DSS, and FedRAMP compliance.

Is NICE CXone HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for NICE CXone on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does NICE CXone cover?

NICE CXone handles customer conversations over chat, email, voice, SMS, and social media.

What languages does NICE CXone support?

Language coverage for NICE CXone: Any language for data entry and display; UI localized in selected languages.

Can NICE CXone take actions, or does it only answer questions?

NICE CXone can take actions in connected systems, not just answer questions.

When was NICE CXone founded?

NICE CXone was founded in 1986.

What are the best NICE CXone alternatives?

Popular alternatives include Ajoxi, Amazon Connect, and ASAPP.

NICE CXone

Contact Center & CCaaS Enterprise Voice & Phone AI

Enterprise cloud contact center platform with omnichannel routing, Enlighten AI copilots and AI agents, and workforce management built in.

Best for

Enterprise contact centers that want omnichannel routing, Enlighten AI copilots and self-service agents, and workforce and quality management from one public vendor, with published suite pricing from $110 per agent, residency in eight regions and compliance up to FedRAMP.

Look elsewhere if

You are a small team or want to try before you buy: there is no free trial or self-serve start, and the AI agents and Autopilot sit in the higher suites with per-session fees on top.

Pricing: Paid from $110/agent/mo
Founded: 1986
Company: Product of NiCE (public, NASDAQ: NICE)
Channels: Chat, Email, Voice, SMS, Social
Languages: Any language for data entry and display; UI localized in selected languages
Data residency: US, EU (Germany), UK, Canada, Brazil, Australia, Singapore, Japan
Compliance: SOC 2 HIPAA GDPR ISO 27001 PCI DSS FedRAMP
Integrations: Salesforce Microsoft Dynamics 365 Oracle ServiceNow Zendesk Kustomer Pega Snowflake

NICE CXone is an enterprise cloud contact center platform covering the full span of customer service work: omnichannel routing across voice, chat, email, and social, IVR and self-service AI agents, copilots that assist human agents and supervisors in real time, plus workforce management, quality management, and interaction analytics. The AI layer runs on Enlighten, NICE's family of models trained on billions of customer interactions, and the platform powers more than 25 billion interactions a year.

The company story stretches back to 1986, when NICE was founded in Israel as Neptune Intelligence Computer Engineering. It trades on Nasdaq and the Tel Aviv exchange under the ticker NICE, and spent decades in call recording and analytics before buying cloud contact center pioneer inContact in 2016, the deal that created CXone. In June 2024 it bundled Copilot, Autopilot, and Actions into a rebranded platform called CXone Mpower. In 2025 came a new CEO, Scott Russell, a lowercase rebrand to NiCE, and the roughly 955 million dollar acquisition of German conversational AI firm Cognigy, announced in July and closed in September.

Pricing is refreshingly public for an enterprise vendor. The current page lists five suites billed per agent per month: Omnichannel at 110 dollars, Essential at 135, Core at 169, Complete at 209, and Ultimate at 249 plus 25 cents per session. Industry packages for banking, insurance, healthcare, and retail sit at the top tier. Many AI capabilities are add-ons or consumption based, so a realistic AI-heavy rollout still ends in a custom quote.

Choose NICE if you run a large or regulated contact center and want routing, workforce management, quality, and AI from a single vendor with decades of compliance pedigree. The Cognigy deal also makes it a credible bet for enterprises going all in on agentic AI. Look elsewhere if you run a small support team: the packaging and implementation lift assume hundreds or thousands of seats, and a lighter helpdesk with a bolt-on AI agent will get you live much faster.

Key features

Omnichannel routing and IVR
Copilots for agents and supervisors
AI agents for self-service
Workforce and quality management
Enlighten AI interaction analytics

What the AI can do

Takes actions, not just answers. NICE CXone can complete tasks in your other systems.
Hands off to a human with the conversation context when it cannot resolve an issue.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Ânima Educação: Peak enrollment wait times cut from five hours to five minutes; 75% faster WhatsApp responses Source

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What does NICE CXone cost? →

Frequently asked questions

Who is NICE CXone best for?: Enterprise contact centers that want omnichannel routing, Enlighten AI copilots and self-service agents, and workforce and quality management from one public vendor, with published suite pricing from $110 per agent, residency in eight regions and compliance up to FedRAMP. Look elsewhere if you are a small team or want to try before you buy: there is no free trial or self-serve start, and the AI agents and Autopilot sit in the higher suites with per-session fees on top.
How much does NICE CXone cost?: NICE CXone is a paid product. The listed starting price is $110/agent/mo. Compare pricing across all listed tools →
What does NICE CXone integrate with?: NICE CXone integrates with Salesforce, Microsoft Dynamics 365, Oracle, ServiceNow, Zendesk, Kustomer, Pega, and Snowflake.
What compliance standards does NICE CXone meet?: Based on the vendor's own security and trust pages, NICE CXone claims SOC 2, HIPAA, GDPR, ISO 27001, PCI DSS, and FedRAMP compliance. See how that compares across vendors →
Is NICE CXone HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for NICE CXone on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does NICE CXone cover?: NICE CXone handles customer conversations over chat, email, voice, SMS, and social media.
What languages does NICE CXone support?: Language coverage for NICE CXone: Any language for data entry and display; UI localized in selected languages.
Can NICE CXone take actions, or does it only answer questions?: NICE CXone can take actions in connected systems, not just answer questions.
When was NICE CXone founded?: NICE CXone was founded in 1986.
What are the best NICE CXone alternatives?: Popular alternatives include Ajoxi, Amazon Connect, and ASAPP. See all NICE CXone alternatives →

Sources for the facts on this page

Pricing page: nice.com Omnichannel Suite $110 Per agent per month Essential Suite $135 Per agent per month checked September 2026
AI takes actions: nice.com Leverage agentic AI that can problem-solve and fluidly coordinate between AI agents to automate complete workflows, increasing resolutions and maximizing containment. checked September 2026
Human handoff: nice.com Chatbot-to-agent handoffs with full context carry checked September 2026
Company: nice.com NiCE ADRs are listed on NASDAQ and NiCE shares are listed on the Tel Aviv Stock Exchange, under the ticker symbol "NICE". checked September 2026
Data residency: help.nicecxone.com maintains paired processing centers located in the following places: Dallas and Los Angeles Culpeper, Virginia and Miami, Florida Frankfurt and Munich Melbourne and Sydney Rio and Sao Paulo Brazil Montreal, Canada Slough/Manchester and UK/London Singapore/Tokyo checked September 2026
Languages: help.nice-incontact.com NiCE CXone applications support entry and display of data in any language you wish to use. checked October 2026
Pricing model: nice.com Our usage-based, tiered model lowers costs as your business grows. checked October 2026
Starting price: nice.com Omnichannel Suite $110 Per agent per month checked October 2026

Updated October 2026

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