How much does Dialpad Ai cost?

Dialpad Ai is a paid product. The listed starting price is $15/user/mo.

What does Dialpad Ai integrate with?

Dialpad Ai integrates with Salesforce, Zendesk, Google Workspace, Microsoft Teams, HubSpot, and ServiceNow.

What compliance standards does Dialpad Ai meet?

Based on the vendor's own security and trust pages, Dialpad Ai claims HIPAA compliance.

Is Dialpad Ai HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Dialpad Ai on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Dialpad Ai cover?

Dialpad Ai handles customer conversations over chat, email, voice, and SMS.

What languages does Dialpad Ai support?

Language coverage for Dialpad Ai: English, Spanish, French, Italian, German, Japanese, Dutch, Portuguese, Korean.

Can Dialpad Ai take actions, or does it only answer questions?

Dialpad Ai can take actions in connected systems, not just answer questions, including order status, bookings & scheduling, and password & access resets.

Can I buy Dialpad Ai without talking to sales?

Yes. You can sign up and start on your own.

When was Dialpad Ai founded?

Dialpad Ai was founded in 2011.

What are the best Dialpad Ai alternatives?

Popular alternatives include Balto, Cresta, and Observe.AI.

Dialpad Ai

Agent Assist & Copilots Contact Center & CCaaS Voice & Phone AI

AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.

Best for

Teams that want phone system, contact center and support AI from one vendor, with live transcription, coaching cards and AI scorecards bundled into standard plans from $15 per user per month, a 14-day trial, HIPAA coverage and Salesforce, Zendesk or HubSpot integrations.

Look elsewhere if

You need data residency outside the US or a long list of certifications: Dialpad's verified facts show US residency and HIPAA only. The autonomous AI agents are priced per conversation on a quote, separately from the published seat prices.

Pricing: Paid from $15/user/mo
Founded: 2011
Free trial: 14-day free trial
How you buy: Self-serve signup
Company: Independent, venture-backed $418M raised; latest: Series F, $170M (December 2021)
Channels: Chat, Email, Voice, SMS
Languages: English, Spanish, French, Italian, German, Japanese, Dutch, Portuguese, Korean
Data residency: US
Compliance: HIPAA
Integrations: Salesforce Zendesk Google Workspace Microsoft Teams HubSpot ServiceNow

Dialpad's founders have been building phone systems for the internet age longer than almost anyone: CEO Craig Walker previously created the products that became Yahoo Voice and, via GrandCentral, Google Voice. Founded in 2011, Dialpad is a cloud phone system and contact center with AI baked into every call, and its 2018 acquisition of voice AI startup TalkIQ, roughly $50 million, turned out to be the masterstroke. That technology, matured into DialpadGPT and trained on billions of minutes of business conversations, now powers live transcription, sentiment analysis, real-time coaching cards, automatic summaries, and AI scorecards across the platform.

For support teams the draw is having telephony, contact center, and support AI from one vendor. Dialpad Support, the contact-center product, starts around $80 per user per month, while the base Connect phone system starts at $15, and unusually for the industry the core AI features are bundled into standard plans rather than sold as add-ons. Newer agentic AI agents that autonomously handle scheduling, order lookups, and ticket updates are priced per conversation on a quoted basis. Integrations cover Salesforce, Zendesk, HubSpot, ServiceNow, Google Workspace, and Microsoft Teams.

The company was valued at $2.2 billion after an ICONIQ-led round in 2021 and has raised roughly $450 million from investors including Andreessen Horowitz and Google Ventures.

Dialpad fits teams that want to consolidate: if you are buying a business phone system anyway and support runs heavily on calls, getting transcription, coaching, QA, and virtual agents in the same box is genuinely efficient. Voice-AI purists may prefer a specialist like PolyAI; pragmatists consolidating vendors will like Dialpad a lot.

Key features

Real-time call transcription
AI Live Coach cards
Agentic voice and chat agents
AI CSAT and scorecards
Unified phone and contact center

What the AI can do

Takes actions, not just answers. Dialpad Ai can complete tasks in your other systems: Order status Bookings & scheduling Password & access resets
Hands off to a human with the conversation context when it cannot resolve an issue.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

James River Equipment: Repeat trips cut by 75% Source
RealtyNinja: Handles 37% more support calls Source
ConstructConnect: 28% higher conversions Source

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Frequently asked questions

Who is Dialpad Ai best for?: Teams that want phone system, contact center and support AI from one vendor, with live transcription, coaching cards and AI scorecards bundled into standard plans from $15 per user per month, a 14-day trial, HIPAA coverage and Salesforce, Zendesk or HubSpot integrations. Look elsewhere if you need data residency outside the US or a long list of certifications: Dialpad's verified facts show US residency and HIPAA only. The autonomous AI agents are priced per conversation on a quote, separately from the published seat prices.
How much does Dialpad Ai cost?: Dialpad Ai is a paid product. The listed starting price is $15/user/mo. Compare pricing across all listed tools →
What does Dialpad Ai integrate with?: Dialpad Ai integrates with Salesforce, Zendesk, Google Workspace, Microsoft Teams, HubSpot, and ServiceNow.
What compliance standards does Dialpad Ai meet?: Based on the vendor's own security and trust pages, Dialpad Ai claims HIPAA compliance. See how that compares across vendors →
Is Dialpad Ai HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Dialpad Ai on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Dialpad Ai cover?: Dialpad Ai handles customer conversations over chat, email, voice, and SMS.
What languages does Dialpad Ai support?: Language coverage for Dialpad Ai: English, Spanish, French, Italian, German, Japanese, Dutch, Portuguese, Korean.
Can Dialpad Ai take actions, or does it only answer questions?: Dialpad Ai can take actions in connected systems, not just answer questions, including order status, bookings & scheduling, and password & access resets.
Does Dialpad Ai have a free trial?: Yes: 14-day free trial.
Can I buy Dialpad Ai without talking to sales?: Yes. You can sign up and start on your own.
When was Dialpad Ai founded?: Dialpad Ai was founded in 2011.
What are the best Dialpad Ai alternatives?: Popular alternatives include Balto, Cresta, and Observe.AI. See all Dialpad Ai alternatives →

Sources for the facts on this page

Pricing page: dialpad.com Credits are used only when AI delivers value checked September 2026
AI takes actions: dialpad.com Deploy 'out-of-the-box' automations for tasks like order status tracking, appointment scheduling, or secure password resets. checked September 2026
Human handoff: dialpad.com If a query becomes too complex, the AI Agent transfers the conversation to a human with full context and a complete transcript. checked September 2026
AI actions: dialpad.com Deploy 'out-of-the-box' automations for tasks like order status tracking, appointment scheduling, or secure password resets. checked September 2026
Free trial: dialpad.com 14-day Free Trial checked September 2026
How you buy: dialpad.com Try free checked September 2026
Company: dialpad.com ICONIQ Capital leads the funding round checked September 2026
Total funding: dialpad.com To date, Dialpad has raised $418 million in capital checked September 2026
Latest funding: dialpad.com Dialpad Raises $170M and Increases Valuation to $2.2B checked September 2026
Languages: dialpad.com Improve word recognition accuracy across global teams by adding custom words in all AI-supported languages: English, Spanish, French, Italian, German, Japanese, Dutch, Portuguese, and Korean. checked September 2026

Updated October 2026

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