← All AI customer support software

Agent Assist & Copilots Contact Center & CCaaS Voice & Phone AI

AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.

Pricing

Paid from $15/user/mo

Founded

2011

Channels

Chat, Email, Voice, SMS

Data residency

US

Compliance

HIPAA

Integrations

Salesforce Zendesk Google Workspace Microsoft Teams HubSpot ServiceNow

Dialpad's founders have been building phone systems for the internet age longer than almost anyone: CEO Craig Walker previously created the products that became Yahoo Voice and, via GrandCentral, Google Voice. Founded in 2011, Dialpad is a cloud phone system and contact center with AI baked into every call, and its 2018 acquisition of voice AI startup TalkIQ, roughly $50 million, turned out to be the masterstroke. That technology, matured into DialpadGPT and trained on billions of minutes of business conversations, now powers live transcription, sentiment analysis, real-time coaching cards, automatic summaries, and AI scorecards across the platform.

For support teams the draw is having telephony, contact center, and support AI from one vendor. Dialpad Support, the contact-center product, starts around $80 per user per month, while the base Connect phone system starts at $15, and unusually for the industry the core AI features are bundled into standard plans rather than sold as add-ons. Newer agentic AI agents that autonomously handle scheduling, order lookups, and ticket updates are priced per conversation on a quoted basis. Integrations cover Salesforce, Zendesk, HubSpot, ServiceNow, Google Workspace, and Microsoft Teams.

The company was valued at $2.2 billion after an ICONIQ-led round in 2021 and has raised roughly $450 million from investors including Andreessen Horowitz and Google Ventures.

Dialpad fits teams that want to consolidate: if you are buying a business phone system anyway and support runs heavily on calls, getting transcription, coaching, QA, and virtual agents in the same box is genuinely efficient. Voice-AI purists may prefer a specialist like PolyAI; pragmatists consolidating vendors will like Dialpad a lot.

Key features

• Real-time call transcription
• AI Live Coach cards
• Agentic voice and chat agents
• AI CSAT and scorecards
• Unified phone and contact center

Visit Dialpad Ai →

See the best Dialpad Ai alternatives →

What does Dialpad Ai cost? →

Frequently asked questions

How much does Dialpad Ai cost?

Dialpad Ai is a paid product. The listed starting price is $15/user/mo. Compare pricing across all listed tools →

What does Dialpad Ai integrate with?

Dialpad Ai integrates with Salesforce, Zendesk, Google Workspace, Microsoft Teams, HubSpot, and ServiceNow.

What compliance standards does Dialpad Ai meet?

Based on the vendor's own security and trust pages, Dialpad Ai claims HIPAA compliance. See how that compares across vendors →

Is Dialpad Ai HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Dialpad Ai on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Dialpad Ai cover?

Dialpad Ai handles customer conversations over chat, email, voice, and SMS.

When was Dialpad Ai founded?

Dialpad Ai was founded in 2011.

What are the best Dialpad Ai alternatives?

Popular alternatives include Balto, Cresta, and Observe.AI. See all Dialpad Ai alternatives →

Updated July 2026

Similar AI customer support tools