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Help Desk & Ticketing Internal IT & Employee Support

Slack-first internal service desk for IT and HR teams, with AI agents that answer employee requests from your existing knowledge base.

Pricing

Paid from $23/admin/mo

Founded

2021

Channels

Slack, Microsoft Teams, Email, Web

Integrations

Slack Microsoft Teams Notion Confluence Okta Workday Jira Google Workspace

Siit is an internal helpdesk and ITSM platform aimed squarely at IT and internal operations teams. It handles employee request management across channels, workflow automation spanning IT, HR and finance, asset management, and a service catalog with standardized request types, all sitting on a unified data layer that connects HRIS, MDM and IAM systems. Reporting covers SLA tracking, and the security posture includes SOC 2 Type II, GDPR compliance, SSO and SAML, encryption and role-based access.

Slack is the front door, and Siit documents three distinct ways in: mention @Siit in a public channel, DM Siit directly, or use its actions inside a private message or private channel. Each request gets a thread, and employees add detail simply by replying in it. AI agents answer instantly from knowledge base content in Notion or Confluence, directly in Slack, and Siit posts every meaningful status change back to the same thread so nobody has to open a portal to find out what happened. It is one of the cleaner Slack implementations on this page precisely because the thread stays the unit of work.

Anthony Tobelaim, Dimitri Cabete Jorge and Chalom Malka, all former Aircall employees, founded Siit in Paris in 2021. In November 2024 it raised a $5 million seed round led by StageOne Ventures and Seventure Partners. Its customer list skews toward European technology companies with real scale: Monzo reports a 28 percent deflection rate, Airalo says half its tickets are automated while headcount grew fivefold, and Cresta reports 30 percent automated across a threefold headcount increase. Doctolib, Mistral, Qonto, AngelList, Spendesk, Gorgias, Swile, Mirakl and Unit are also named.

Pricing is published and per-admin rather than per-employee, which keeps it cheap for a small IT team: Essentials at $23 per admin per month billed annually, Standard at $45, Pro at $89, then a custom enterprise tier, with a 14-day free trial. Read the tiers carefully, though. AI agents, AI Assist and AI Triage all sit on Pro, so the AI that makes this worth buying is the $89 tier and not the $23 one. Choose Siit if Slack is where your employees already ask for help and you want a service desk that lives there natively rather than bolting a bot onto a portal. Skip it if you need heavyweight ITIL process, or if you are a Microsoft Teams shop, since the product's documentation and design clearly lead with Slack.

Key features

• Requests by channel mention, DM, or private action
• AI agents answer in Slack from Notion or Confluence
• Workflow automation across IT, HR, and finance
• Asset and SaaS management
• Service catalog with SLA tracking

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Frequently asked questions

How much does Siit cost?

Siit is a paid product. The listed starting price is $23/admin/mo. Compare pricing across all listed tools →

What does Siit integrate with?

Siit integrates with Slack, Microsoft Teams, Notion, Confluence, Okta, Workday, Jira, and Google Workspace.

Which support channels does Siit cover?

Siit handles customer conversations over slack, Microsoft Teams, email, and web.

When was Siit founded?

Siit was founded in 2021.

What are the best Siit alternatives?

Popular alternatives include Atomicwork, Freshservice, and Unthread. See all Siit alternatives →

Updated August 2026

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