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Voice & Phone AI

36 curated AI customer support tools in this category.

Voice AI answers the phone: natural-language replacements for touch-tone IVR menus, AI phone agents that resolve calls outright, and real-time transcription and guidance for live calls. Phone is still the highest-cost support channel, which makes it the biggest automation win. Compare the leading voice and phone AI platforms below.

Ajoxi

Unified Communications and Global Voice, Built for Scale

Amazon Connect

AWS's usage-priced cloud contact center with bundled agentic AI, agent assist, and analytics across voice, chat, email, and SMS.

Auto-Respond

Auto-Respond answers calls and supported lead messages for service businesses, qualifies each lead using the business's real services and pricing, and books appointments on the live calendar.

Balto

Real-time guidance for contact center agents: the right thing to say, on every call.

boost.ai

Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.

Call24

AI voice receptionist for home-service and SMB phone lines: answers after hours, takes job details, and books appointments so crews stop losing leads to voicemail.

Cognigy

Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat

Consio

AI phone platform for Shopify brands. AI voice agents answer support calls 24/7 with live order and stock context, and call your Klaviyo and Shopify segments.

Cresta

Real-time agent assist and AI insights for contact centers, trained on your best performers.

DialMind

DialMind provides AI call intelligence and custom voice agents for service businesses.

Dialpad Ai

AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.

DialPhone

AI-Powered Business Communications

EvaluAgent

Contact center QA platform that auto-scores every conversation across channels, with published per-seat pricing and per-conversation QA for AI agents.

Five9

Cloud contact center platform with Genius AI voice and digital agents, agent assist, and analytics for enterprise support teams.

Genesys Cloud CX

All-in-one cloud contact center platform with Agent Copilot, agentic virtual agents, and workforce engagement for large support operations.

Hyro

Healthcare-native AI agents that automate patient calls, scheduling, and prescription refills with deep Epic and contact center integrations.

interface.ai

Agentic voice and chat AI purpose-built for credit unions and community banks, wired directly into core banking systems.

Kalyvox

AI receptionist for SMBs that answers, qualifies and routes inbound calls 24/7.

Kore.ai

Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.

Monobot.AI

No-code voice and chat AI agents for customer support, appointment booking, and lead qualification.

NICE CXone

Enterprise cloud contact center platform with omnichannel routing, Enlighten AI copilots and AI agents, and workforce management built in.

Observe.AI

Conversation intelligence, auto QA, and real-time agent assist for contact centers.

Parloa

AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.

PolyAI

Voice AI agents that sound human and resolve calls for enterprises: no hold time, 24/7.

Posh AI

Independent banking AI platform giving credit unions and community banks voice, chat, and employee knowledge assistants under one control framework.

Quiq

Enterprise agentic CX platform combining autonomous AI agents, voice AI, and real-time human agent assist, priced per conversation used.

Replicant

Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.

Retell AI

Self-serve platform for building, testing, and monitoring AI phone agents, priced per minute with published component costs.

Robylon

AI agents that resolve support across chat, email, WhatsApp, tickets, and voice

Sierra AI

AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.

Talkdesk

AI-powered cloud contact center with Autopilot virtual agents, Copilot agent assist, and industry-specific experience clouds.

TalkToMedi

Voice AI receptionist for Canadian clinics handling routine patient calls, appointment requests, administrative answers and staff handoff.

Vapi

Developer-first API platform for building voice AI agents, orchestrating your choice of speech, LLM, and telephony providers.

VeraDial

AI receptionist and business phone for US and Canadian small businesses. Vera answers calls, handles routine questions, takes messages and connects callers.

Voiceflow

Collaborative visual platform where teams design, test, and deploy AI chat and voice agents across support channels.

Zoom Contact Center

Zoom's omnichannel contact center with Virtual Agent self-service AI, Expert Assist agent guidance, and published per-agent pricing.

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