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Contact Center & CCaaS Enterprise Voice & Phone AI

AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.

Pricing

Paid from Custom

Founded

2018

Channels

Chat, Voice

Data residency

North America, Europe, Asia-Pacific

Compliance

SOC 2 GDPR ISO 27001

Integrations

Genesys Amazon Connect Twilio Salesforce Zendesk ServiceNow

Parloa is an enterprise platform built for the hardest support channel of them all: the phone. It focuses on natural-sounding, low-latency voice agents that can actually hold a conversation, and it wraps them in what it calls an AI Agent Management Platform, tooling to build, simulate, test, and safely release fleets of agents at contact-center scale. Though voice is its heart, Parloa has grown multimodal, extending the same agents to chat, WhatsApp, and Microsoft Teams, always aimed at high-volume enterprise contact centers rather than small teams.

The founders come by their voice obsession honestly. Parloa was started in 2018 in Berlin by Malte Kosub and Stefan Ostwald, who had previously built voice experiences and were among the first developers in Germany to create applications for Amazon's Alexa. That head start on talking machines shows up in a product designed to make phone automation feel human instead of robotic.

Investors have noticed in a big way. Parloa became one of Germany's newest unicorns in 2025 and then roughly tripled its valuation to around three billion dollars in early 2026, all while surpassing fifty million dollars in annual recurring revenue, a remarkable clip for a company automating something as unglamorous as inbound calls. Its commercial model is outcome-based, so customers pay for successfully resolved conversations rather than per minute or per seat, and a handoff to a human does not trigger the full charge.

Enterprises like Allianz, Booking.com, HealthEquity, SAP, and Decathlon trust it with serious call volumes across insurance, travel, and well beyond. Pricing is sales-led and geared toward large organizations handling hundreds of thousands of calls a year. If your support pain is concentrated squarely on the phone and you want AI that sounds genuinely natural even at massive scale, Parloa is a specialist built precisely for that particular fight.

Key features

• Voice-first AI agents
• AI agent management platform
• Contact center automation
• Multilingual real-time conversations
• Enterprise-scale call handling

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Frequently asked questions

How much does Parloa cost?

Parloa is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →

What does Parloa integrate with?

Parloa integrates with Genesys, Amazon Connect, Twilio, Salesforce, Zendesk, and ServiceNow.

What compliance standards does Parloa meet?

Based on the vendor's own security and trust pages, Parloa claims SOC 2, GDPR, and ISO 27001 compliance. See how that compares across vendors →

Which support channels does Parloa cover?

Parloa handles customer conversations over chat and voice.

When was Parloa founded?

Parloa was founded in 2018.

What are the best Parloa alternatives?

Popular alternatives include Amazon Connect, boost.ai, and Cognigy. See all Parloa alternatives →

Updated July 2026

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