How much does Parloa cost?

Parloa is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does Parloa integrate with?

Parloa integrates with Genesys, Amazon Connect, Twilio, Salesforce, Zendesk, and ServiceNow.

What compliance standards does Parloa meet?

Based on the vendor's own security and trust pages, Parloa claims SOC 2, GDPR, and ISO 27001 compliance.

Which support channels does Parloa cover?

Parloa handles customer conversations over chat and voice.

What languages does Parloa support?

Parloa supports 130+ languages.

Can Parloa take actions, or does it only answer questions?

Parloa can take actions in connected systems, not just answer questions, including custom API actions.

What are the best Parloa alternatives?

Popular alternatives include Ajoxi, Amazon Connect, and Balto.

Parloa

Contact Center & CCaaS Enterprise Voice & Phone AI

AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.

Best for

High-volume enterprise contact centers whose hardest channel is the phone and want natural-sounding voice agents in 130+ languages, with tooling to simulate, test and release agent fleets, outcome-based pricing, hosting in North America, Europe or Asia-Pacific and SOC 2, GDPR and ISO 27001 coverage.

Look elsewhere if

You are a small team or want published pricing: Parloa is enterprise-only and quote-priced with a volume commitment, and its verified channels are voice and chat, not email.

Pricing: Paid from Custom
Founded: 2018
Minimum commitment: Volume package commitment (custom)
Company: Independent, venture-backed $560M+ raised; latest: Series D, $350M (January 2026)
Channels: Chat, Voice
Languages: 130+ languages
Data residency: North America, Europe, Asia-Pacific
Compliance: SOC 2 GDPR ISO 27001
Integrations: Genesys Amazon Connect Twilio Salesforce Zendesk ServiceNow

Parloa is an enterprise platform built for the hardest support channel of them all: the phone. It focuses on natural-sounding, low-latency voice agents that can actually hold a conversation, and it wraps them in what it calls an AI Agent Management Platform, tooling to build, simulate, test, and safely release fleets of agents at contact-center scale. Though voice is its heart, Parloa has grown multimodal, extending the same agents to chat, WhatsApp, and Microsoft Teams, always aimed at high-volume enterprise contact centers rather than small teams.

The founders come by their voice obsession honestly. Parloa was started in 2018 in Berlin by Malte Kosub and Stefan Ostwald, who had previously built voice experiences and were among the first developers in Germany to create applications for Amazon's Alexa. That head start on talking machines shows up in a product designed to make phone automation feel human instead of robotic.

Investors have noticed in a big way. Parloa became one of Germany's newest unicorns in 2025 and then roughly tripled its valuation to around three billion dollars in early 2026, all while surpassing fifty million dollars in annual recurring revenue, a remarkable clip for a company automating something as unglamorous as inbound calls. Its commercial model is outcome-based, so customers pay for successfully resolved conversations rather than per minute or per seat, and a handoff to a human does not trigger the full charge.

Enterprises like Allianz, Booking.com, HealthEquity, SAP, and Decathlon trust it with serious call volumes across insurance, travel, and well beyond. Pricing is sales-led and geared toward large organizations handling hundreds of thousands of calls a year. If your support pain is concentrated squarely on the phone and you want AI that sounds genuinely natural even at massive scale, Parloa is a specialist built precisely for that particular fight.

Key features

Voice-first AI agents
AI agent management platform
Contact center automation
Multilingual real-time conversations
Enterprise-scale call handling

What the AI can do

Takes actions, not just answers. Parloa can complete tasks in your other systems: Custom API actions
Hands off to a human with the conversation context when it cannot resolve an issue.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

BarmeniaGothaer: 90% workload reduction at the switchboard Source
GESOBAU AG: 66% of qualified calls resolved automatically Source
MEG: Automates 42% of customer calls Source

Visit Parloa →

See the best Parloa alternatives →

Frequently asked questions

Who is Parloa best for?: High-volume enterprise contact centers whose hardest channel is the phone and want natural-sounding voice agents in 130+ languages, with tooling to simulate, test and release agent fleets, outcome-based pricing, hosting in North America, Europe or Asia-Pacific and SOC 2, GDPR and ISO 27001 coverage. Look elsewhere if you are a small team or want published pricing: Parloa is enterprise-only and quote-priced with a volume commitment, and its verified channels are voice and chat, not email.
How much does Parloa cost?: Parloa is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Parloa integrate with?: Parloa integrates with Genesys, Amazon Connect, Twilio, Salesforce, Zendesk, and ServiceNow.
What compliance standards does Parloa meet?: Based on the vendor's own security and trust pages, Parloa claims SOC 2, GDPR, and ISO 27001 compliance. See how that compares across vendors →
Which support channels does Parloa cover?: Parloa handles customer conversations over chat and voice.
What languages does Parloa support?: Parloa supports 130+ languages.
Can Parloa take actions, or does it only answer questions?: Parloa can take actions in connected systems, not just answer questions, including custom API actions.
When was Parloa founded?: Parloa was founded in 2018.
What are the best Parloa alternatives?: Popular alternatives include Ajoxi, Amazon Connect, and Balto. See all Parloa alternatives →

Sources for the facts on this page

Languages: parloa.com Our agents speak over 130 languages including regional dialects and accents and serve customers in 70+ countries across sectors from banking to travel. checked September 2026
AI takes actions: parloa.com backend APIs, and BI tools, your agents read/write real-time data and push insights for reporting. No silos: agents act on your systems of record checked September 2026
Human handoff: parloa.com Our AI agents have built-in human fallback/escalation where you dictate triggers and pass full context (intents, history, data) to ramp agents instantly. checked September 2026
AI actions: parloa.com pulling in your company knowledge, policies, tasks, and integrations to CRMs like Salesforce and Microsoft Dynamics, order systems, CCaaS like Avaya/Genesys/Five9, and backend APIs. checked September 2026
Company: prnewswire.com today announced it has raised $350 million in Series D funding, bringing its valuation to $3 billion. checked September 2026
Total funding: prnewswire.com This round brings Parloa's total raised capital to more than $560 million in less than four years. checked September 2026
Latest funding: prnewswire.com today announced it has raised $350 million in Series D funding, bringing its valuation to $3 billion. checked September 2026
Minimum commitment: parloa.com Commit to your volume once. Apply it across the use cases you prioritize. checked October 2026
Pricing page: parloa.com Parloa uses consumption-based pricing: per minute for voice and per interaction for chat. checked October 2026

Updated October 2026

Similar AI customer support tools

Ajoxi

Unified Communications and Global Voice, Built for Scale

Amazon Connect

AWS's usage-priced cloud contact center with bundled agentic AI, agent assist, and analytics across voice, chat, email, and SMS.

Balto

Real-time guidance for contact center agents: the right thing to say, on every call.

boost.ai

Enterprise conversational AI for banks, insurers, and public sector: high accuracy chat and voice automation.

Cognigy

Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat

Cresta

Real-time agent assist and AI insights for contact centers, trained on your best performers.

Know when Parloa changes

One plain-text email at the start of each month with every verified price change, acquisition and new listing across the directory, including any change to Parloa. No tracking pixels, unsubscribe in one click.