How much does Loris cost?

Loris is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does Loris integrate with?

Loris integrates with Zendesk, Salesforce, Kustomer, Gladly, LivePerson, and Twilio.

What compliance standards does Loris meet?

Based on the vendor's own security and trust pages, Loris claims SOC 2 and ISO 27001 compliance.

Which support channels does Loris cover?

Loris handles customer conversations over chat, email, and voice.

What are the best Loris alternatives?

Popular alternatives include AmplifAI, Authenticx, and CallMiner.

Loris

Contact Center & CCaaS QA & Conversation Analytics

Conversation intelligence platform, now part of Contentsquare, that analyzes every support interaction for intent, sentiment, automated QA, and AI agent performance.

Best for

Support operations on Zendesk, Salesforce, Kustomer, Gladly or LivePerson that want every conversation analyzed for intent, sentiment and quality, with analytics on how their AI agents are performing, and that already use or are considering Contentsquare.

Look elsewhere if

You want a standalone vendor with published pricing or stated compliance and residency: Loris is now sold as a Contentsquare module, is quote-priced, and its verified compliance and residency fields are blank.

Pricing: Paid from Custom
Founded: 2018
Company: Acquired by Contentsquare (October 2025)
Channels: Chat, Email, Voice
Data residency: US (Ohio), EU (Ireland)
Compliance: SOC 2 ISO 27001
Integrations: Zendesk Salesforce Kustomer Gladly LivePerson Twilio

Loris is a conversation intelligence platform that turns customer service interactions into structured data. It ingests voice calls, chats, and emails, then uses a mix of proprietary models and large language models to detect intent, sentiment, and quality signals across 100 percent of conversations rather than a sampled slice. That powers three jobs: insight into why customers contact you and how sentiment shifts, automated QA scoring of policy adherence and resolution, and analytics on AI agents, tracking containment, transfers, and abandonment so automation does not quietly degrade the experience.

Loris grew out of Crisis Text Line, the nonprofit text hotline, on the theory that empathetic language patterns learned there could improve commercial support. The New York company raised a $12 million Series A in April 2022 led by Bow Capital with ServiceNow Ventures, Floodgate, and Vertex participating, roughly $19 million total, under CEO Etie Hertz. Gartner named it a Cool Vendor, Harvard Business School wrote a case study on it, and pizza marketplace Slice credited it with a 36 percent drop in credits issued. In July 2025 Contentsquare agreed to acquire Loris, and the deal closed on October 23, 2025.

Loris never published pricing and still does not. Everything is quote based, and the product is now sold as the Conversation Intelligence module of the Contentsquare experience analytics platform, so expect an enterprise sales conversation rather than a credit card signup, likely alongside a broader Contentsquare pitch.

Choose Loris if you want conversation data connected to digital experience analytics, which the Contentsquare pairing makes genuinely distinctive, or if oversight of AI agents matters as much as human QA. Be aware that loris.ai now redirects to Contentsquare and the standalone brand is being absorbed, so buyers who want an independent, single purpose QA vendor with its own roadmap should look at EvaluAgent instead.

Key features

Analyzes every customer conversation
Intent and sentiment detection
Automated QA scoring
AI agent analytics
CX insight dashboards

Visit Loris →

See the best Loris alternatives →

Frequently asked questions

Who is Loris best for?: Support operations on Zendesk, Salesforce, Kustomer, Gladly or LivePerson that want every conversation analyzed for intent, sentiment and quality, with analytics on how their AI agents are performing, and that already use or are considering Contentsquare. Look elsewhere if you want a standalone vendor with published pricing or stated compliance and residency: Loris is now sold as a Contentsquare module, is quote-priced, and its verified compliance and residency fields are blank.
How much does Loris cost?: Loris is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Loris integrate with?: Loris integrates with Zendesk, Salesforce, Kustomer, Gladly, LivePerson, and Twilio.
What compliance standards does Loris meet?: Based on the vendor's own security and trust pages, Loris claims SOC 2 and ISO 27001 compliance. See how that compares across vendors →
Which support channels does Loris cover?: Loris handles customer conversations over chat, email, and voice.
When was Loris founded?: Loris was founded in 2018.
What are the best Loris alternatives?: Popular alternatives include AmplifAI, Authenticx, and CallMiner. See all Loris alternatives →

Sources for the facts on this page

Pricing page: contentsquare.com Contentsquare Pricing: Pick the Plan That Suits Your Needs checked September 2026
Company: contentsquare.com Contentsquare, a global leader in digital analytics, announced today that it has completed its acquisition of Loris, a leading conversation intelligence platform. checked September 2026
Data residency: contentsquare.com USA: Ohio, USA (AWS-US-East-2) checked October 2026
Channels: contentsquare.com Conversation Intelligence analyzes voice, chat, and email conversations to uncover drivers, sentiment, root cause, and performance across human and AI agents. checked October 2026
Compliance: contentsquare.com SOC-2 Type 2 Report Included Included Included Included Data Privacy Controls Included Included Included Included ISO 2700x Included checked October 2026

Updated October 2026

Similar AI customer support tools

AmplifAI

Contact center performance platform that auto-scores every human and AI agent interaction and turns the results into coaching and next best actions.

Authenticx

Conversation intelligence built only for healthcare contact centers, with automated QA, coaching notes and safety signal detection.

CallMiner

Conversation intelligence platform that analyzes 100% of contact center interactions for QA, compliance and coaching, now with OmniAgent virtual agents.

Crescendo.ai

AI-native CX platform that replaces chatbot, CCaaS, ticketing and QA tools with AI agents plus a managed team, charging when the AI resolves.

Cresta

Real-time agent assist and AI insights for contact centers, trained on your best performers.

EdgeTier

Dublin-built contact centre analytics that tags every conversation, flags emerging issues in real time, and automates agent QA, priced on volume.

Know when Loris changes

One plain-text email at the start of each month with every verified price change, acquisition and new listing across the directory, including any change to Loris. No tracking pixels, unsubscribe in one click.