How much does Thena cost?

Thena is a paid product. The listed starting price is $29/user/mo billed annually.

What does Thena integrate with?

Thena integrates with Slack, Microsoft Teams, Discord, HubSpot, Salesforce, Jira, Linear, Claude, Cursor, Windsurf, and Raycast.

Which support channels does Thena cover?

Thena handles customer conversations over chat and email.

Can Thena take actions, or does it only answer questions?

Thena can take actions in connected systems, not just answer questions.

Can I buy Thena without talking to sales?

Yes. You can sign up and start on your own.

What are the best Thena alternatives?

Popular alternatives include ClearFeed, Featurebase, and Gleap.

Thena

AI Agents & Chatbots B2B & Technical Support Help Desk & Ticketing

AI-native B2B support platform that turns Slack Connect, email, chat and Teams conversations into tickets with AI agents on top.

Best for

B2B SaaS support teams serving high-value customers in Slack Connect channels who want ticketing, account context and AI agents in one place, from $29 per user.

Look elsewhere if

You mainly support consumers over email and chat, or need Microsoft Teams support without paying the $119 Enterprise tier.

Pricing: Paid from $29/user/mo billed annually
Founded: 2022
How you buy: Self-serve signup
Company: Independent, venture-backed
Channels: Chat, Email
Integrations: Slack Microsoft Teams Discord HubSpot Salesforce Jira Linear Claude Cursor Windsurf Raycast

Thena is a ticketing and support platform for B2B companies whose customers talk to them in Slack. It detects tickets inside Slack Connect channels with full account context, converts email, web chat, web forms, Discord and Microsoft Teams messages into trackable tickets, and organizes them on team boards with groups, routing rules, custom fields and statuses, SLAs, CSAT, internal threads and emoji actions. Around the ticket queue it adds the account side of B2B support: account records, tasks and notes, help centers, and multi-channel broadcasts that push product updates to targeted accounts across Slack, Teams and email.

The AI layer is the part that has grown most. Every plan includes AI ticket detection, summaries and tagging. Higher tiers add AI auto-responses, a co-pilot and AI-powered workflows, and an agent studio for building agents that answer from knowledge sources, respect customer entitlements, keep user and entity memory, create tickets, fill fields, hand off to humans and collect feedback. Thena positions these agents as able to run B2B tasks such as provisioning, renewals and reporting rather than only answering, and it ships an MCP server so tools like Claude, Cursor and Windsurf can work with support data. A web chat agent covers the website and in-app case.

Thena was co-founded in April 2022 by Ankit Saxena, Govind Kavaturi, Mike Molinet and Unmukt Raizada, who describe the idea as coming from their time at Branch. In May 2023 it raised a $5 million seed round co-led by Lightspeed and First Round Capital, bringing total funding to $7.2 million after a pre-seed from Pear VC and Tenacity. Early customers named in that coverage were Branch, Embrace, Mixpanel, WorkRamp and Spotdraft, and Amplitude appears on the pricing page.

Pricing is published and billed annually per user: Starter at $29 for up to 5 seats and 1,000 tickets a month on Slack and email; Standard at $79 adds AI web chat, the AI co-pilot and auto-responses, MCP and APIs; Enterprise at $119 adds custom AI agent deployments, Microsoft Teams and enterprise security. Note that Teams support sits only on Enterprise. Choose Thena if Slack Connect is where your most valuable B2B customers live and you want ticketing and account context built around it. Skip it if your support is mostly consumer email and chat, or if you need Teams on a small budget, where the $119 tier is the price of entry.

Key features

Slack Connect ticket detection with account context
Omnichannel tickets from email, chat, Teams and Discord
AI agents, co-pilot and auto-responses
Multi-channel account broadcasts
MCP server and ticketing APIs

What the AI can do

Takes actions, not just answers. Thena can complete tasks in your other systems.
Hands off to a human with the conversation context when it cannot resolve an issue.

Visit Thena →

See the best Thena alternatives →

Frequently asked questions

Who is Thena best for?: B2B SaaS support teams serving high-value customers in Slack Connect channels who want ticketing, account context and AI agents in one place, from $29 per user. Look elsewhere if you mainly support consumers over email and chat, or need Microsoft Teams support without paying the $119 Enterprise tier.
How much does Thena cost?: Thena is a paid product. The listed starting price is $29/user/mo billed annually. Compare pricing across all listed tools →
What does Thena integrate with?: Thena integrates with Slack, Microsoft Teams, Discord, HubSpot, Salesforce, Jira, Linear, Claude, Cursor, Windsurf, and Raycast.
Which support channels does Thena cover?: Thena handles customer conversations over chat and email.
Can Thena take actions, or does it only answer questions?: Thena can take actions in connected systems, not just answer questions.
Can I buy Thena without talking to sales?: Yes. You can sign up and start on your own.
When was Thena founded?: Thena was founded in 2022.
What are the best Thena alternatives?: Popular alternatives include ClearFeed, Featurebase, and Gleap. See all Thena alternatives →

Sources for the facts on this page

Pricing model: thena.ai Starter Billed annually $29 /user/month Up to 5 user seats Up to 1,000 tickets/month Slack & email checked October 2026
Starting price: thena.ai Starter Billed annually $29 /user/month checked October 2026
Founded year: entrackr.com Co-founded in April 2022 by Ankit Saxena, Govind Kavaturi, Mike Molinet, and Unmukt Raizada checked October 2026
Channels: thena.ai Unify Slack, email, and chat to route, respond, and resolve in one flow. checked October 2026
How you buy: thena.ai No credit card for free plan. checked October 2026
Human handoff: thena.ai Respond to customers, apply fields, create tickets, and escalate issues instantly. checked October 2026
AI takes actions: thena.ai AI resolves questions and runs B2B tasks, provisioning, renewals, reporting, for outcomes, not answers. checked October 2026

Updated October 2026

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