AI phone platform for Shopify brands, with 24/7 voice agents that resolve customer support calls using live order, product, and customer context.
Consio is the AI phone platform built for Shopify and ecommerce teams. It combines AI voice agents, human phone support, SMS, and outbound calling in one platform.
Consio’s AI Voice Agents answer inbound customer calls 24/7 using live Shopify context, including customer profiles, orders, tracking, products, carts, and purchase history. They can handle common ecommerce requests such as order status, tracking, product questions, returns, and FAQs, then escalate more complex conversations to a human agent with the full context and an AI-generated summary.
Support teams can manage inbound and outbound calls, SMS/MMS, voicemails, transcripts, and customer conversations from a unified inbox. Consio also includes call analytics, AI summaries, ecommerce outbound campaigns, and revenue attribution to connect customer conversations with Shopify orders.
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Updated September 2026
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