How much does Ushur cost?

Ushur is a paid product. The vendor does not publish prices, so expect a custom quote from sales. An AWS Marketplace listing prices the Ushur CXA Platform base at $17,000 for a 1-month contract, with 50K request credits at $5,000 (AWS Marketplace, 2026).

What does Ushur integrate with?

Ushur integrates with Salesforce, ServiceNow, Zendesk, Slack, and Microsoft Dynamics 365.

What compliance standards does Ushur meet?

Based on the vendor's own security and trust pages, Ushur claims SOC 2, HIPAA, GDPR, ISO 27001, and PCI DSS compliance.

Is Ushur HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Ushur on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Ushur cover?

Ushur handles customer conversations over chat, email, voice, and SMS.

Can Ushur take actions, or does it only answer questions?

Ushur can take actions in connected systems, not just answer questions.

Does Ushur have a free trial?

Yes: 14-day free trial (waitlist).

What are the best Ushur alternatives?

Popular alternatives include Ada, Agentkit, and Aircall.

Ushur

AI Agents & Chatbots Enterprise

Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.

Best for

Insurers, health plans and lenders that want outbound and inbound engagement over SMS, email, voice and web automated with audit-ready governance, built by business users in a no-code studio, with SOC 2, HIPAA, GDPR, ISO 27001 and PCI DSS coverage and 74 languages.

Look elsewhere if

You are outside regulated industries, or want published pricing or an immediate start: Ushur sells annual enterprise contracts by quote and its free trial is by waitlist.

Pricing: Paid from Custom
Founded: 2014
Free trial: 14-day free trial (waitlist)
Company: Independent, venture-backed latest: Series C, $50M (February 2023)
Channels: Chat, Email, Voice, SMS
Languages: 74 languages
Compliance: SOC 2 HIPAA GDPR ISO 27001 PCI DSS
Integrations: Salesforce ServiceNow Zendesk Slack Microsoft Dynamics 365

Ushur builds an agentic AI platform for customer experience automation in regulated industries, mainly insurance, healthcare, and financial services. It calls the category customer experience automation, or CXA, a term it largely coined. Its AI agents handle inbound and outbound engagement over SMS, email, voice, and web, resolving things like claims follow ups, health plan enrollment, and document collection without a human in the loop. A no code Studio lets business users design these workflows themselves, and the platform bakes governance, auditability, and observability into agent reasoning, which is the whole pitch for compliance heavy buyers.

Simha Sadasiva and Henry Peter founded Ushur in Santa Clara in 2014, well before the current AI agent wave, and the company has raised over $100 million, including a $50 million Series C led by Third Point Ventures in 2023 and a smaller Series D round in early 2025. Customers skew heavily toward insurance and health plans: Aflac, Cigna, Sun Life, Irish Life, Freedom Mortgage, and Medicaid plans like CalOptima and IEHP. In March 2026 it launched Voice-Guided Experience, which pairs a live AI voice call with a synchronized secure mobile screen, with support for 74 languages.

There is no public pricing. Ushur sells annual enterprise contracts scoped to use cases, channels, and interaction volume, and you will not find a number, a tier, or a calculator anywhere on the site. Expect a demo, a scoping exercise, and a custom quote, and budget for a real procurement cycle rather than a credit card signup.

Choose Ushur if you are an insurer, health plan, or lender that needs to automate high volume member and policyholder journeys under HIPAA and similar constraints, and you want business teams, not developers, owning the workflows. If you run a general purpose helpdesk, sell to consumers outside regulated industries, or want cheap per seat software, this is more machinery than you need.

Key features

Regulated-industry AI agents
No-code Studio workflow builder
Omnichannel outbound engagement
Voice-Guided Experience calls
Audit-ready governance controls

What the AI can do

Takes actions, not just answers. Ushur can complete tasks in your other systems.
Hands off to a human with the conversation context when it cannot resolve an issue.

Reported pricing

Ushur does not publish prices. These are real price points from public sources, each dated and attributed. Your quote will depend on volume and contract terms.

An AWS Marketplace listing prices the Ushur CXA Platform base at $17,000 for a 1-month contract, with 50K request credits at $5,000. AWS Marketplace, 2026

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Equitable: Group benefits quote processing cut from 5 days to 5 minutes, with 85% fewer errors Source, August 2026

Visit Ushur →

See the best Ushur alternatives →

Frequently asked questions

Who is Ushur best for?: Insurers, health plans and lenders that want outbound and inbound engagement over SMS, email, voice and web automated with audit-ready governance, built by business users in a no-code studio, with SOC 2, HIPAA, GDPR, ISO 27001 and PCI DSS coverage and 74 languages. Look elsewhere if you are outside regulated industries, or want published pricing or an immediate start: Ushur sells annual enterprise contracts by quote and its free trial is by waitlist.
How much does Ushur cost?: Ushur is a paid product. The vendor does not publish prices, so expect a custom quote from sales. An AWS Marketplace listing prices the Ushur CXA Platform base at $17,000 for a 1-month contract, with 50K request credits at $5,000 (AWS Marketplace, 2026). Compare pricing across all listed tools →
What does Ushur integrate with?: Ushur integrates with Salesforce, ServiceNow, Zendesk, Slack, and Microsoft Dynamics 365.
What compliance standards does Ushur meet?: Based on the vendor's own security and trust pages, Ushur claims SOC 2, HIPAA, GDPR, ISO 27001, and PCI DSS compliance. See how that compares across vendors →
Is Ushur HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Ushur on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Ushur cover?: Ushur handles customer conversations over chat, email, voice, and SMS.
What languages does Ushur support?: Ushur supports 74 languages.
Can Ushur take actions, or does it only answer questions?: Ushur can take actions in connected systems, not just answer questions.
Does Ushur have a free trial?: Yes: 14-day free trial (waitlist).
When was Ushur founded?: Ushur was founded in 2014.
What are the best Ushur alternatives?: Popular alternatives include Ada, Agentkit, and Aircall. See all Ushur alternatives →

Sources for the facts on this page

AI takes actions: ushur.ai retrieving data, collecting documents, validating inputs, updating systems checked September 2026
Human handoff: ushur.ai agent escalation or diversion to a person if the customer needs (or prefers) it checked September 2026
Free trial: ushur.ai Get hands-on access to the Ushur Agentic Platform free for 14 days. Real platform, no credit card required. checked September 2026
Company: ushur.ai Ushur Lands $50M Series C From Third Point Ventures and Iron Pillar Amid Booming Demand for Customer Experience Automation checked September 2026
Latest funding: ushur.ai Ushur Lands $50M Series C From Third Point Ventures and Iron Pillar Amid Booming Demand for Customer Experience Automation checked September 2026
Languages: ushur.ai Ushur’s agentic platform supports 74 languages and can automatically detect and personalize interactions based on the language it hears checked September 2026
Channels: ushur.ai Engage across SMS, email, voice, and web in one persistent, compliant interaction thread. checked October 2026

Updated October 2026

Similar AI customer support tools

Ada

Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.

Agentkit

Build AI agents from your website and documents to answer customer questions.

Aircall

Cloud phone system for support and sales teams with built-in AI Voice Agents, AI coaching and 250+ integrations; from $30/license/mo billed annually.

Alhena AI

E-commerce AI support concierge and shopping assistant, formerly Gleen, that resolves and acts on orders across chat, email, social and voice.

ASAPP

Enterprise contact center AI: GenerativeAgent resolves voice and chat contacts, with humans supervising in the loop. Used by JetBlue and American Airlines.

Atomicwork

AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.

Know when Ushur changes

One plain-text email at the start of each month with every verified price change, acquisition and new listing across the directory, including any change to Ushur. No tracking pixels, unsubscribe in one click.