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AI Agents & Chatbots Enterprise

Agentic customer experience automation for insurers, health plans, and lenders, with no-code workflow building and compliance-grade governance.

Pricing

Paid from Custom

Founded

2014

Channels

Chat, Email, Voice, SMS

Compliance

SOC 2 HIPAA GDPR ISO 27001 PCI DSS

Integrations

Salesforce ServiceNow Zendesk Slack Microsoft Dynamics 365

Ushur builds an agentic AI platform for customer experience automation in regulated industries, mainly insurance, healthcare, and financial services. It calls the category customer experience automation, or CXA, a term it largely coined. Its AI agents handle inbound and outbound engagement over SMS, email, voice, and web, resolving things like claims follow ups, health plan enrollment, and document collection without a human in the loop. A no code Studio lets business users design these workflows themselves, and the platform bakes governance, auditability, and observability into agent reasoning, which is the whole pitch for compliance heavy buyers.

Simha Sadasiva and Henry Peter founded Ushur in Santa Clara in 2014, well before the current AI agent wave, and the company has raised over $100 million, including a $50 million Series C led by Third Point Ventures in 2023 and a smaller Series D round in early 2025. Customers skew heavily toward insurance and health plans: Aflac, Cigna, Sun Life, Irish Life, Freedom Mortgage, and Medicaid plans like CalOptima and IEHP. In March 2026 it launched Voice-Guided Experience, which pairs a live AI voice call with a synchronized secure mobile screen, with support for 74 languages.

There is no public pricing. Ushur sells annual enterprise contracts scoped to use cases, channels, and interaction volume, and you will not find a number, a tier, or a calculator anywhere on the site. Expect a demo, a scoping exercise, and a custom quote, and budget for a real procurement cycle rather than a credit card signup.

Choose Ushur if you are an insurer, health plan, or lender that needs to automate high volume member and policyholder journeys under HIPAA and similar constraints, and you want business teams, not developers, owning the workflows. If you run a general purpose helpdesk, sell to consumers outside regulated industries, or want cheap per seat software, this is more machinery than you need.

Key features

• Regulated-industry AI agents
• No-code Studio workflow builder
• Omnichannel outbound engagement
• Voice-Guided Experience calls
• Audit-ready governance controls

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Frequently asked questions

How much does Ushur cost?

Ushur is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →

What does Ushur integrate with?

Ushur integrates with Salesforce, ServiceNow, Zendesk, Slack, and Microsoft Dynamics 365.

What compliance standards does Ushur meet?

Based on the vendor's own security and trust pages, Ushur claims SOC 2, HIPAA, GDPR, ISO 27001, and PCI DSS compliance. See how that compares across vendors →

Is Ushur HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Ushur on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Ushur cover?

Ushur handles customer conversations over chat, email, voice, and SMS.

When was Ushur founded?

Ushur was founded in 2014.

What are the best Ushur alternatives?

Popular alternatives include Ada, Automation Anywhere, and boost.ai. See all Ushur alternatives →

Updated July 2026

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