How much does EdgeTier cost?

EdgeTier is a paid product. Published pricing: From €20,000 (volume-based).

What does EdgeTier integrate with?

EdgeTier integrates with Zendesk, Salesforce, Genesys, Five9, Freshdesk, Intercom, Gorgias, LivePerson, Kustomer, Gladly, Front, Talkdesk, Amazon Connect, NICE CXone, Aircall, Vonage, Microsoft Dynamics 365, Qualtrics, Gmail, and Exchange.

What compliance standards does EdgeTier meet?

Based on the vendor's own security and trust pages, EdgeTier claims GDPR and ISO 27001 compliance.

Which support channels does EdgeTier cover?

EdgeTier handles customer conversations over chat, email, and voice.

What languages does EdgeTier support?

Language coverage for EdgeTier: Any language.

Can I buy EdgeTier without talking to sales?

No. Access starts with a demo or a conversation with sales.

What are the best EdgeTier alternatives?

Popular alternatives include AmplifAI, Authenticx, and CallMiner.

EdgeTier

Contact Center & CCaaS QA & Conversation Analytics

Dublin-built contact centre analytics that tags every conversation, flags emerging issues in real time, and automates agent QA, priced on volume.

Best for

High-volume, multilingual contact centres in retail, travel, iGaming, telco or utilities that want emerging issues flagged in real time.

Look elsewhere if

You run a small team, since plans start at 20,000 euros and assume large interaction volumes.

Pricing: Paid from From €20,000 (volume-based)
Founded: 2017
How you buy: Sales-led (demo first)
Company: Independent, venture-backed
Channels: Chat, Email, Voice
Languages: Any language
Data residency: EU or US data centres
Compliance: GDPR ISO 27001
Integrations: Zendesk Salesforce Genesys Five9 Freshdesk Intercom Gorgias LivePerson Kustomer Gladly Front Talkdesk Amazon Connect NICE CXone Aircall Vonage Microsoft Dynamics 365 Qualtrics Gmail Exchange

EdgeTier is AI-powered customer interaction analytics for high-volume contact centres. It reads conversations from your helpdesk or telephony platform and splits the work across four modules. Explore auto-tags contact reasons, tracks sentiment and summarises themes across channels. Sonar watches every conversation around the clock and alerts you when an issue spikes, such as a broken checkout promo code, quantifying how many customers it affects. Coach scores 100 percent of interactions against custom QA scorecards with AI reasoning and surfaces coaching opportunities. Ask Spotlight is an agentic layer that lets you question your contact history in plain language and drill into region, agent and product breakdowns without SQL.

The behaviour worth understanding is the emphasis on detection rather than reporting. Most analytics tools tell you last week's contact drivers; EdgeTier is built to tell operations or product teams within the hour that something is breaking, so the fix happens before the contact wave arrives. It is multilingual by design, analysing any language without separate models, which suits European operations handling several markets at once. Customer data is stored in EU or US data centres, processed under GDPR, and EdgeTier is ISO 27001 certified.

Three machine learning and data science specialists, Shane Lynn, Bart Lehane and Ciarán Tobin, founded EdgeTier in 2017 as a consultancy before turning it into a product; CarTrawler was the first paying customer in 2018. It raised a 1.5 million euro seed round in 2019 and a 6.1 million euro Series A in 2023, and by 2025 had more than 70 employees. Named customers include Holland and Barrett, Ryanair, TUI and Novibet; TUI is credited with cutting payment contacts by 40 percent, and EdgeTier cites averages of a 21 percent CSAT improvement and 25 percent lower chat handling time.

Pricing is published as a floor: plans start at 20,000 euros, priced on the volume of interactions analysed rather than seats, with every feature included and a sandbox you can try for free. Choose EdgeTier if you run a multilingual, high-volume operation in retail, travel, iGaming, telco or utilities and want issues caught as they happen. Skip it if your team is small enough that a helpdesk's built-in reporting will do, because the entry price assumes real volume.

Key features

Real-time anomaly detection and alerts (Sonar)
AI contact reason tagging and sentiment (Explore)
AI-assisted QA on every interaction (Coach)
Natural-language analysis of contact history (Ask Spotlight)
Multilingual analysis without per-language models

Visit EdgeTier →

See the best EdgeTier alternatives →

Frequently asked questions

Who is EdgeTier best for?: High-volume, multilingual contact centres in retail, travel, iGaming, telco or utilities that want emerging issues flagged in real time. Look elsewhere if you run a small team, since plans start at 20,000 euros and assume large interaction volumes.
How much does EdgeTier cost?: EdgeTier is a paid product. Published pricing: From €20,000 (volume-based). Compare pricing across all listed tools →
What does EdgeTier integrate with?: EdgeTier integrates with Zendesk, Salesforce, Genesys, Five9, Freshdesk, Intercom, Gorgias, LivePerson, Kustomer, Gladly, Front, Talkdesk, Amazon Connect, NICE CXone, Aircall, Vonage, Microsoft Dynamics 365, Qualtrics, Gmail, and Exchange.
What compliance standards does EdgeTier meet?: Based on the vendor's own security and trust pages, EdgeTier claims GDPR and ISO 27001 compliance. See how that compares across vendors →
Which support channels does EdgeTier cover?: EdgeTier handles customer conversations over chat, email, and voice.
What languages does EdgeTier support?: Language coverage for EdgeTier: Any language.
Can I buy EdgeTier without talking to sales?: No. Access starts with a demo or a conversation with sales.
When was EdgeTier founded?: EdgeTier was founded in 2017.
What are the best EdgeTier alternatives?: Popular alternatives include AmplifAI, Authenticx, and CallMiner. See all EdgeTier alternatives →

Sources for the facts on this page

Starting price: edgetier.com Our plans start at €20,000 checked October 2026
Pricing model: edgetier.com You pay on the interactions we analyse. checked October 2026
How you buy: edgetier.com EdgeTier doesn’t have a pricing table, we have pricing conversations. checked October 2026
Founded year: edgetier.com 2017 Founded We moved out of the attic checked October 2026
Data residency: edgetier.com Customer data is stored securely in EU or US data centres checked October 2026
Compliance: edgetier.com EdgeTier is ISO 27001 certified … processed in full compliance with GDPR checked October 2026
Languages: edgetier.com EdgeTier automatically detects and analyses conversations in any language checked October 2026
Channels: edgetier.com We added chat to our offering … helping them improve email support checked October 2026
Channels: edgetier.com Call recording playback checked October 2026

Updated October 2026

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