How much does Laivly cost?

Laivly is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does Laivly integrate with?

Laivly integrates with Amazon Connect, Avaya, Genesys, Talkdesk, LivePerson, Salesforce, Zendesk, Freshdesk, Gladly, Kustomer, Sprinklr, Oracle, Medallia, and Guru.

What compliance standards does Laivly meet?

Based on the vendor's own security and trust pages, Laivly claims SOC 2, HIPAA, GDPR, and PCI DSS compliance.

Is Laivly HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Laivly on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Laivly cover?

Laivly handles customer conversations over chat, email, voice, SMS, and social media.

What languages does Laivly support?

Laivly supports 21+ languages (live transcription).

Can Laivly take actions, or does it only answer questions?

Laivly can take actions in connected systems, not just answer questions, including order status, ticket routing & tagging, and custom API actions.

What are the best Laivly alternatives?

Popular alternatives include ASAPP, eGain, and RingCX.

Laivly

Agent Assist & Copilots AI Agents & Chatbots Contact Center & CCaaS

Contact center AI from Winnipeg: the Sidd agent assists live reps or resolves cases alone by driving your existing desktop apps, with no APIs needed.

Best for

Enterprise contact centers and BPOs that want agent assist and autonomous handling layered onto an existing CCaaS and CRM stack without API work, priced per seat for assist and per transaction or minute for automation.

Look elsewhere if

You are a small or mid-size team wanting a self-serve AI agent you can sign up for and configure yourself today.

Pricing: Paid from Custom
Company: Independent, privately held (Winnipeg, Canada)
Channels: Chat, Email, Voice, SMS, Social
Languages: 21+ languages (live transcription)
Data residency: US, EU
Compliance: SOC 2 HIPAA GDPR PCI DSS
Integrations: Amazon Connect Avaya Genesys Talkdesk LivePerson Salesforce Zendesk Freshdesk Gladly Kustomer Sprinklr Oracle Medallia Guru

Laivly is a contact center AI platform built around one AI agent, Sidd, sold in four parts. Sidd Duo is the agent assist layer: real-time guidance and compliance prompts, automated case notes, live transcription and summaries, one-click rewrites of a rep's draft into an on-brand reply, and knowledge answers drawn from your knowledge base. Sidd Solo works cases on its own, doing order lookups and cross-system research end to end. Sidd Intercept is the conversational front line that greets contacts, authenticates them, reads intent and priority, and either resolves or routes. Sidd Studio is the no-code console where operations teams build and change all of it in plain language.

The design choice that sets Laivly apart is how it integrates. Sidd is a Windows or macOS desktop application plus a browser extension, and it works your systems at the user interface level, the way a human agent does, using standard agent-level credentials rather than APIs or middleware. That is why the integration list reads like a contact center floor (Amazon Connect, Avaya, Genesys, Talkdesk, LivePerson, Salesforce, Zendesk, Gladly, Kustomer, Sprinklr and more), and why Laivly says deployment takes weeks with little IT involvement. The trade-off is that you are automating through screens, so changes to those screens are something to ask about in evaluation. Laivly states that it does not store PII and does not train public models on customer data, and it claims annual SOC 2 Type 2 and PCI DSS audits plus HIPAA and GDPR compliance.

Laivly is a privately held company based in Winnipeg, Canada, founded by contact center operators rather than an AI lab, and it says plainly that it sells strategy and launch support alongside the software. Its published case study describes a major beauty retailer whose holiday hires ramped 62 percent faster with the copilot, alongside a 30 percent improvement in email handle time and a 16 percent CSAT gain. A G2 review on its site comes from a program manager at Turo.

No price is published. Laivly's FAQ says Sidd Duo is priced per seat per month, while Sidd Solo and Sidd Intercept are typically priced per transaction or per minute; you get the numbers from sales. Choose Laivly if you run a large voice-heavy contact center or BPO on a stack you cannot easily re-platform and want agent assist and automation layered over it. Skip it if you are a small team looking for a self-serve AI chatbot, or if your systems already expose clean APIs that an API-native agent platform could use directly.

Key features

Sidd Duo real-time agent assist and case notes
Sidd Solo autonomous case resolution
Sidd Intercept conversational front line and triage
API-free integration through the agent desktop
Sidd Studio no-code agent configuration

What the AI can do

Takes actions, not just answers. Laivly can complete tasks in your other systems: Order status Ticket routing & tagging Custom API actions
Hands off to a human with the conversation context when it cannot resolve an issue.
Choice of LLM: you can pick or bring the model provider.

Visit Laivly →

See the best Laivly alternatives →

Frequently asked questions

Who is Laivly best for?: Enterprise contact centers and BPOs that want agent assist and autonomous handling layered onto an existing CCaaS and CRM stack without API work, priced per seat for assist and per transaction or minute for automation. Look elsewhere if you are a small or mid-size team wanting a self-serve AI agent you can sign up for and configure yourself today.
How much does Laivly cost?: Laivly is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Laivly integrate with?: Laivly integrates with Amazon Connect, Avaya, Genesys, Talkdesk, LivePerson, Salesforce, Zendesk, Freshdesk, Gladly, Kustomer, Sprinklr, Oracle, Medallia, and Guru.
What compliance standards does Laivly meet?: Based on the vendor's own security and trust pages, Laivly claims SOC 2, HIPAA, GDPR, and PCI DSS compliance. See how that compares across vendors →
Is Laivly HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Laivly on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Laivly cover?: Laivly handles customer conversations over chat, email, voice, SMS, and social media.
What languages does Laivly support?: Laivly supports 21+ languages (live transcription).
Can Laivly take actions, or does it only answer questions?: Laivly can take actions in connected systems, not just answer questions, including order status, ticket routing & tagging, and custom API actions.
What are the best Laivly alternatives?: Popular alternatives include ASAPP, eGain, and RingCX. See all Laivly alternatives →

Sources for the facts on this page

Pricing model: laivly.com Sidd Duo, our AI agent assist, is priced per seat per month. checked October 2026
Starting price: laivly.com Sidd Solo and Sidd Intercept, our unattended and AI-resolved solutions, are typically priced per transaction or per minute. checked October 2026
Channels: laivly.com Sidd supports voice, chat, email, and SMS checked October 2026
Channels: laivly.com messaging for email, chat, SMS, and social interactions checked October 2026
Compliance: laivly.com including GDPR, CCPA, HIPAA, and PIPEDA … we undergo rigorous SOC 2 Type 2 and PCI DSS audits annually checked October 2026
Languages: laivly.com live transcription available in 21+ languages checked October 2026
AI actions: laivly.com Act | Sidd executes steps across internal tools: Wire transfer or other validation flows Real-time fraud handling logic Case creation and documentation across CRMs checked October 2026
Human handoff: laivly.com When necessary, Sidd consults with human agents, rather than abruptly handing off cases. checked October 2026
Choice of LLM: laivly.com By request, Laivly can also integrate customer-owned models. checked October 2026
AI takes actions: laivly.com Sidd takes action on customer interactions, performing order look-ups, cross-system research, and other complex workflows independently, from start to finish. checked October 2026
Data residency: laivly.com Data is stored in secure cloud environments, with region-specific options depending on your compliance needs (e.g. US-only or EU-only storage). checked October 2026

Updated October 2026

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