How much does Salesforce Agentforce cost?

Salesforce Agentforce uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The listed starting price is $2/conversation.

What does Salesforce Agentforce integrate with?

Salesforce Agentforce integrates with Slack, Salesforce CRM, Data Cloud, MuleSoft, Tableau, and WhatsApp.

What compliance standards does Salesforce Agentforce meet?

Based on the vendor's own security and trust pages, Salesforce Agentforce claims SOC 2 compliance.

Which support channels does Salesforce Agentforce cover?

Salesforce Agentforce handles customer conversations over chat, voice, SMS, and WhatsApp.

What languages does Salesforce Agentforce support?

Salesforce Agentforce supports 7 languages (English, Japanese, Spanish, French, German, Italian, Portuguese).

Can Salesforce Agentforce take actions, or does it only answer questions?

Salesforce Agentforce can take actions in connected systems, not just answer questions, including refunds & returns, account updates, and bookings & scheduling.

Does Salesforce Agentforce have a free trial?

Yes: Free tier (Salesforce Foundations).

Can I buy Salesforce Agentforce without talking to sales?

Yes. You can sign up and start on your own.

When was Salesforce Agentforce founded?

Salesforce Agentforce was founded in 1999.

What are the best Salesforce Agentforce alternatives?

Popular alternatives include Ada, Agentkit, and Atomicwork.

Salesforce Agentforce

AI Agents & Chatbots Enterprise

Autonomous AI agents on the Salesforce platform, grounded in your CRM data.

Best for

Organizations already running Service Cloud and Data Cloud that want autonomous agents grounded in their CRM, built with a low-code builder inside the guardrails admins define, across chat, voice, SMS and WhatsApp, at a published $2 per conversation with a free Foundations tier to start.

Look elsewhere if

You are not a Salesforce customer: Agentforce's value is the CRM grounding, and buying into Salesforce for it is a platform decision. Its verified compliance list is SOC 2 only and residency and languages are unverified.

Pricing: Per resolution from $2/conversation
Founded: 1999
Free trial: Free tier (Salesforce Foundations)
How you buy: Self-serve signup
Company: Public company (NYSE: CRM)
Channels: Chat, Voice, SMS, WhatsApp
Languages: 7 languages (English, Japanese, Spanish, French, German, Italian, Portuguese)
Data residency: Hyperforce regions: US, UK, Germany, India, Japan, and more
Compliance: SOC 2
Integrations: Slack Salesforce CRM Data Cloud MuleSoft Tableau WhatsApp

Agentforce is Salesforce's platform for autonomous AI agents, with customer service as its flagship act. Because it is grounded in your CRM through Data Cloud, an Agentforce service agent can resolve cases using live customer records, knowledge articles, and Flow automations, all inside the guardrails your admins define, then escalate to a human in Service Cloud when needed. Its Atlas reasoning engine works out intent, gathers the right data, and executes actions, and a low-code Agent Builder lets teams assemble agents from topics and actions without deep engineering. In late 2025 Salesforce added Agentforce Voice, giving those agents a natural phone presence.

Salesforce is not shy about eating its own cooking. The company runs Agentforce on itself as what it calls customer zero, and CEO Marc Benioff has said AI now handles roughly half of Salesforce's own support, letting it shrink support headcount substantially. At the 2024 Dreamforce launch, attendees reportedly built around ten thousand agents in just three days, which tells you something about how quickly the low-code builder puts people to work.

The results customers report are eye-catching: 1-800Accountant says it resolves the majority of its chat conversations autonomously, OpenTable reports similar deflection, and Reddit cut its resolution time dramatically after switching on service agents. Pricing is flexible, spanning a per-conversation rate and a consumption-based credit model, plus per-user editions for teams that want a predictable add-on.

For the vast population of companies already running sales and service on Salesforce, Agentforce is the natural next step, because the agent lives right next to the data and processes it needs and requires no separate integration project to get going. If your business is already built end to end on the Salesforce platform, this is the AI agent that fits your world with the least possible friction and the most context.

Key features

Autonomous AI service agents
Grounded on Salesforce Data Cloud
Atlas reasoning engine
Low-code Agent Builder
Guardrails and topic scoping

What the AI can do

Takes actions, not just answers. Salesforce Agentforce can complete tasks in your other systems: Refunds & returns Account updates Bookings & scheduling
Hands off to a human with the conversation context when it cannot resolve an issue.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Agibank: 22,500 loan status inquiries a month with a 75% deflection rate Source, September 2026
Trustpilot: Support backlog cut 99% within six months; 28% of support cases deflected Source, August 2026

Visit Salesforce Agentforce →

See the best Salesforce Agentforce alternatives →

What does Salesforce Agentforce cost? →

Frequently asked questions

Who is Salesforce Agentforce best for?: Organizations already running Service Cloud and Data Cloud that want autonomous agents grounded in their CRM, built with a low-code builder inside the guardrails admins define, across chat, voice, SMS and WhatsApp, at a published $2 per conversation with a free Foundations tier to start. Look elsewhere if you are not a Salesforce customer: Agentforce's value is the CRM grounding, and buying into Salesforce for it is a platform decision. Its verified compliance list is SOC 2 only and residency and languages are unverified.
How much does Salesforce Agentforce cost?: Salesforce Agentforce uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The listed starting price is $2/conversation. Compare pricing across all listed tools →
What does Salesforce Agentforce integrate with?: Salesforce Agentforce integrates with Slack, Salesforce CRM, Data Cloud, MuleSoft, Tableau, and WhatsApp.
What compliance standards does Salesforce Agentforce meet?: Based on the vendor's own security and trust pages, Salesforce Agentforce claims SOC 2 compliance. See how that compares across vendors →
Which support channels does Salesforce Agentforce cover?: Salesforce Agentforce handles customer conversations over chat, voice, SMS, and WhatsApp.
What languages does Salesforce Agentforce support?: Salesforce Agentforce supports 7 languages (English, Japanese, Spanish, French, German, Italian, Portuguese).
Can Salesforce Agentforce take actions, or does it only answer questions?: Salesforce Agentforce can take actions in connected systems, not just answer questions, including refunds & returns, account updates, and bookings & scheduling.
Does Salesforce Agentforce have a free trial?: Yes: Free tier (Salesforce Foundations).
Can I buy Salesforce Agentforce without talking to sales?: Yes. You can sign up and start on your own.
When was Salesforce Agentforce founded?: Salesforce Agentforce was founded in 1999.
What are the best Salesforce Agentforce alternatives?: Popular alternatives include Ada, Agentkit, and Atomicwork. See all Salesforce Agentforce alternatives →

Sources for the facts on this page

Pricing page: salesforce.com Pay per Conversation as you scale Agentforce. checked September 2026
AI takes actions: salesforce.com This allows it to access real-time customer data, update records, and trigger automated workflows to provide personalized and efficient service. checked September 2026
Human handoff: salesforce.com When a query is beyond its scope, it seamlessly transfers the call to a live human agent with the full conversation history and relevant customer context, ensuring a smooth and informed hand-off. checked September 2026
AI actions: salesforce.com Looks like you've got a return on your recent order. Good news, I already took care of it! Your refund should be back to you in two to three days. checked September 2026
AI actions: salesforce.com Schedule appointments based on history and context, send appointment follow-ups, send reschedule and reminder notifications. checked September 2026
Free trial: salesforce.com Get started with Agentforce for free, for any use case. checked September 2026
Company: salesforce.com Salesforce (NYSE: CRM), the #1 AI CRM, and Live Nation Entertainment (NYSE: LYV) announced an expansion checked September 2026
Channels: salesforce.com resolves customer service issues across voice, SMS, WhatsApp, and web chat, with pre-built support for FAQs, returns, account management, human escalation, and more. checked September 2026
Data residency: salesforce.com Select global regions on where your Salesforce applications will run with options for the U.S., U.K., Germany, India, Japan, and more. checked October 2026
Languages: salesforce.com Today, these seven languages cover 94% of global case volume, delivering fast, 24/7 answers at scale. checked October 2026
How you buy: salesforce.com Get started with Agentforce for free, for any use case. checked October 2026

Updated October 2026

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