How much does Verint cost?

Verint is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does Verint integrate with?

Verint integrates with Five9, Genesys Cloud, Amazon Connect, Zoom Contact Center, Salesforce Service Cloud, AWS, and Google Cloud.

Which support channels does Verint cover?

Verint handles customer conversations over chat, email, voice, SMS, and social media.

Can Verint take actions, or does it only answer questions?

Verint can take actions in connected systems, not just answer questions, including account updates and bookings & scheduling.

What are the best Verint alternatives?

Popular alternatives include AmplifAI, Authenticx, and CallMiner.

Verint

Contact Center & CCaaS Enterprise QA & Conversation Analytics

Enterprise CX automation platform where Da Vinci AI powers specialized bots for containment, agent assist, and workforce engagement.

Best for

Large contact centers that want workforce management, quality management and interaction analytics with containment bots, agent knowledge suggestions and their own choice of LLM layered on top, across chat, email, voice, SMS and social in 40+ languages, on Five9, Genesys, Amazon Connect or Zoom.

Look elsewhere if

You want published pricing or stated compliance and residency: Verint is quote-based, its verified compliance and residency fields are blank, and since November 2025 it is a Thoma Bravo company merged with Calabrio, so ask about the combined roadmap.

Pricing: Paid from Custom
Founded: 1994
Company: Acquired by Calabrio (November 2025)
Channels: Chat, Email, Voice, SMS, Social
Languages: 40+ languages
Integrations: Five9 Genesys Cloud Amazon Connect Zoom Contact Center Salesforce Service Cloud AWS Google Cloud

Verint calls itself the CX Automation Company, and the pitch is specific: an open platform where Da Vinci AI acts as a bot factory, turning a mix of proprietary, commercial, and generative models into a team of specialized bots. A containment bot answers customers directly on voice and digital channels, a knowledge suggestion bot feeds agents context-specific answers mid-call, a transcription bot covers more than 80 languages, and an intent discovery bot mines conversations for automation opportunities. Around the bots sits the classic Verint stack: workforce management, quality management, interaction analytics, and knowledge management.

The company has been at this longer than most. It started in 1994 as a Comverse Technology subsidiary, took the Verint name at its 2002 IPO, and grew into a workforce engagement giant based in Melville, New York, claiming roughly 10,000 customers in more than 175 countries and over 80 percent of the Fortune 100. In November 2025 the story changed: Thoma Bravo took Verint private in a 2 billion dollar deal and merged it with Calabrio, its other workforce engagement portfolio company, under the Verint name. Customer case studies name Capitec Bank, MSC, and Neo BPO.

Pricing is quote-based, full stop. Verint publishes no platform price list, and while third-party sites float per-user estimates for individual modules like workforce management or knowledge, none of those numbers come from Verint itself. Expect named-user or consumption licensing negotiated per module, with private offers available through AWS Marketplace. Budget for an enterprise sales cycle.

Choose Verint if you run a large contact center and want AI layered onto whatever telephony you already own: it plugs into Five9, Genesys Cloud, Amazon Connect, and Zoom Contact Center rather than replacing them, and it bundles workforce management and quality in the same platform. Skip it if you are a small team that wants transparent pricing and a self-serve start, or if you would rather buy a simple standalone support bot than adopt an entire platform.

Key features

Da Vinci AI bot factory
Voice and digital containment bots
Real-time agent knowledge suggestions
Workforce management and scheduling
Multilingual transcription and analytics

What the AI can do

Takes actions, not just answers. Verint can complete tasks in your other systems: Account updates Bookings & scheduling
Hands off to a human with the conversation context when it cannot resolve an issue.
Choice of LLM: you can pick or bring the model provider.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Amtrak: 'Ask Julie' AI answers over 5 million questions a year with an 8x return on investment Source
AXA Health: 60-second cut in individual AHT across 50,000 calls a week with the Wrap Up Bot Source

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Frequently asked questions

Who is Verint best for?: Large contact centers that want workforce management, quality management and interaction analytics with containment bots, agent knowledge suggestions and their own choice of LLM layered on top, across chat, email, voice, SMS and social in 40+ languages, on Five9, Genesys, Amazon Connect or Zoom. Look elsewhere if you want published pricing or stated compliance and residency: Verint is quote-based, its verified compliance and residency fields are blank, and since November 2025 it is a Thoma Bravo company merged with Calabrio, so ask about the combined roadmap.
How much does Verint cost?: Verint is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Verint integrate with?: Verint integrates with Five9, Genesys Cloud, Amazon Connect, Zoom Contact Center, Salesforce Service Cloud, AWS, and Google Cloud.
Which support channels does Verint cover?: Verint handles customer conversations over chat, email, voice, SMS, and social media.
What languages does Verint support?: Verint supports 40+ languages.
Can Verint take actions, or does it only answer questions?: Verint can take actions in connected systems, not just answer questions, including account updates and bookings & scheduling.
When was Verint founded?: Verint was founded in 1994.
What are the best Verint alternatives?: Popular alternatives include AmplifAI, Authenticx, and CallMiner. See all Verint alternatives →

Sources for the facts on this page

AI takes actions: verint.com From booking appointments to processing payments and updating accounts, they don't just chat, they resolve. checked September 2026
Human handoff: verint.com add human handoffs wherever judgment matters - all governed within a single platform checked September 2026
Choice of LLM: verint.com Access to leading AI models, including bring-your-own-model support, within a single environment checked September 2026
AI actions: verint.com From booking appointments to processing payments and updating accounts, they don't just chat, they resolve. checked September 2026
Company: sec.gov On November 26, 2025 (the 'Closing Date'), Calabrio, Inc., a Delaware corporation ('Parent'), completed the previously announced acquisition of Verint Systems Inc. checked September 2026
Languages: verint.com Verint IVA can answer questions 24/7 in more than 40 languages, proactively assist customers, provide guided resolution, capture insights, and transfer interactions to live agents. checked September 2026
Channels: verint.com It supports phone, chat, email, SMS, social media, and more. checked October 2026

Updated October 2026

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