# supportrequest.ai

> A curated directory of AI customer-support software — AI agents and chatbots, help desks, voice AI, agent-assist copilots, QA analytics and more. Every listing carries structured facts (pricing model, starting price, key features, integrations, founded year) plus a hand-written description, and each tool has "alternatives" and head-to-head comparison pages built for buyers researching a switch.

The directory currently lists 49 approved AI customer-support tools across 9 categories. Listings are hand-reviewed; vendors can add a product at /submit (a free tier and a paid "Instant Listing"). All content below is unique to this site — no scraped or auto-generated filler.

## Main pages

- [AI customer-support directory (home)](https://supportrequest.ai/): browse every approved tool, filter by category, featured listings first.
- [Submit a listing](https://supportrequest.ai/submit): how vendors get listed — what a listing includes and the free vs paid ($49 Instant Listing) tiers.
- [Pricing compared](https://supportrequest.ai/pricing): every tool's pricing model and published starting price in one table, with an explainer of per-seat vs per-resolution vs freemium billing.

## Categories

- [Agent Assist & Copilots](https://supportrequest.ai/tags/agent-assist): Agent-assist copilots make human agents faster instead of replacing them: drafting replies in your brand voice, surfacing the right knowledge mid-conversation, and automating wrap-up work like tagging and summaries. (9 tools)
- [AI Agents & Chatbots](https://supportrequest.ai/tags/ai-agents): AI agents and chatbots resolve customer questions end-to-end: answering from your knowledge base, taking real actions like refunds and account changes, and escalating to a human when they should. (33 tools)
- [B2B & Technical Support](https://supportrequest.ai/tags/b2b-support): B2B and technical support runs on fewer, higher-stakes tickets from customers who expect engineers, not scripts. (5 tools)
- [E-commerce Support](https://supportrequest.ai/tags/ecommerce): Support tools built for online stores integrate deeply with Shopify and order systems, so AI can handle the questions that dominate e-commerce queues — order status, returns, exchanges, and cancellations — automatically. (9 tools)
- [Enterprise](https://supportrequest.ai/tags/enterprise): Enterprise support platforms are built for scale and security review: SSO and fine-grained permissions, audit logs, compliance certifications, and deployment options that satisfy IT and legal. (14 tools)
- [Help Desk & Ticketing](https://supportrequest.ai/tags/helpdesk): Modern help desks combine ticketing, shared inboxes, and omnichannel routing with built-in AI: auto-triage, suggested replies, conversation summaries, and intent detection. (16 tools)
- [Knowledge Base & Self-Service](https://supportrequest.ai/tags/knowledge-base): Knowledge base and self-service software keeps answers current and findable — powering public help centers, in-product guidance, and internal docs. (6 tools)
- [QA & Conversation Analytics](https://supportrequest.ai/tags/qa-analytics): QA and conversation-analytics tools score every customer interaction automatically instead of the 1-2% a human QA team can sample: surfacing coaching opportunities, compliance risks, sentiment trends, and the real reasons customers contact you. (5 tools)
- [Voice & Phone AI](https://supportrequest.ai/tags/voice): Voice AI answers the phone: natural-language replacements for touch-tone IVR menus, AI phone agents that resolve calls outright, and real-time transcription and guidance for live calls. (11 tools)

## Use cases

Hand-curated shortlists for specific buyer situations, each pick with a one-line justification:

- [Best AI Customer Support on a Budget](https://supportrequest.ai/best/on-a-budget): You do not need a six-figure contract to put a competent AI agent in front of customers.
- [Best AI Customer Support for Regulated Industries](https://supportrequest.ai/best/regulated-industries): In banking, insurance, healthcare, and fintech, a hallucinated answer is not an embarrassment — it is a compliance incident.
- [Best AI Customer Support for SaaS Startups](https://supportrequest.ai/best/saas-startups): A SaaS startup's support queue is small but sharp: technical questions from users who expect answers in the product, in email, and increasingly in shared Slack channels.
- [Best AI Customer Support for Shopify Stores](https://supportrequest.ai/best/shopify-stores): Shopify support has a shape of its own: most tickets are about order status, address changes, returns, and exchanges, and the right AI tool should read your store's order data and act on it, not just paste your refund policy back at customers.
- [Best AI Customer Support for Slack Channels](https://supportrequest.ai/best/slack-support): For B2B companies, real support increasingly happens in shared Slack Connect channels — great for customers, chaos for the team, because Slack threads are not tickets.
- [Best AI Agents for Teams Already on Zendesk](https://supportrequest.ai/best/zendesk-users): Plenty of teams like their Zendesk setup fine — the macros, the views, the years of ticket history — and just want AI resolution added on top without a migration.

## Tools

- [Ada](https://supportrequest.ai/software/ada): Ada’s AI Agent automates seamless, delightful customer service across the channels your customers prefer.
- [AiseraGPT](https://supportrequest.ai/software/aiseragpt): Deliver Exceptional Customer Experiences with AiseraGPT & Generative AI
- [Aivo](https://supportrequest.ai/software/aivo): Automate customer service interaction across chat and social channels.
- [Assembled](https://supportrequest.ai/software/assembled): Support operations platform combining workforce management with AI issue resolution.
- [Balto](https://supportrequest.ai/software/balto): Real-time guidance for contact center agents: the right thing to say, on every call.
- [boost.ai](https://supportrequest.ai/software/boost-ai): Enterprise conversational AI for banks, insurers, and public sector — high accuracy chat and voice automation.
- [Capacity](https://supportrequest.ai/software/capacity): AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.
- [Certainly](https://supportrequest.ai/software/certainly): Certainly harnesses the power of Generative AI and Conversational AI tailored specifically for your business and operations, freeing you from the constraints and discomfort of one-size-fits-all solutions.
- [Chatbase](https://supportrequest.ai/software/chatbase): Build a custom AI support agent trained on your data and embed it on your site in minutes.
- [Cognigy](https://supportrequest.ai/software/cognigy): Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat
- [Cresta](https://supportrequest.ai/software/cresta): Real-time agent assist and AI insights for contact centers, trained on your best performers.
- [Crisp](https://supportrequest.ai/software/crisp): All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.
- [Decagon](https://supportrequest.ai/software/decagon): Hire our generative AI agents to give customers a mind-blowing experience.
- [DevRev](https://supportrequest.ai/software/devrev): AgentOS connecting support to product development, with AI agents that resolve and route issues.
- [Dialpad Ai](https://supportrequest.ai/software/dialpad-ai): AI-powered business communications and contact center with built-in transcription, coaching, and virtual agents.
- [Duckie](https://supportrequest.ai/software/duckie): AI support engineer for B2B software teams: investigates technical issues using logs, code, and docs.
- [eesel AI](https://supportrequest.ai/software/eesel-ai): Plug-and-play AI agent that trains on your docs and past tickets, and works inside your existing help desk.
- [Fin by Intercom](https://supportrequest.ai/software/fin-by-intercom): Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.
- [Forethought](https://supportrequest.ai/software/forethought): The most powerful AI Agent for customer support.
- [Freshdesk with Freddy AI](https://supportrequest.ai/software/freshdesk-freddy-ai): Freshworks' help desk with Freddy AI agents, copilot, and insights built in.
- [Front](https://supportrequest.ai/software/front): Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.
- [Gladly Sidekick](https://supportrequest.ai/software/gladly-sidekick): Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
- [Gorgias](https://supportrequest.ai/software/gorgias): The conversational AI platform for e-commerce brands, deeply integrated with Shopify.
- [Help Scout](https://supportrequest.ai/software/help-scout): Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.
- [Hiver](https://supportrequest.ai/software/hiver): NLP for context identification, and intelligent template suggestions.
- [HubSpot Breeze](https://supportrequest.ai/software/hubspot-breeze): HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.
- [Kore.ai](https://supportrequest.ai/software/kore-ai): Enterprise agentic AI platform for building customer and employee-facing assistants across chat and voice.
- [Kustomer](https://supportrequest.ai/software/kustomer): CRM-based customer service platform with AI agents that see the full customer, not just the ticket.
- [Level AI](https://supportrequest.ai/software/level-ai): AI-first quality assurance and analytics for customer service teams.
- [Levity](https://supportrequest.ai/software/levity): Levity connects to your inboxes, extracts information from emails and automates the actions that follow — so your teams can focus on building customer relationships instead of grunt work.
- [Lorikeet](https://supportrequest.ai/software/lorikeet): AI concierge for high-stakes support in fintech, healthcare, and marketplaces — follows your procedures exactly.
- [Mavenoid](https://supportrequest.ai/software/mavenoid): AI product support for hardware and consumer electronics: guided troubleshooting and visual self-service.
- [My AskAI](https://supportrequest.ai/software/my-askai): Affordable AI support agent that deflects tickets and hands off to your existing live chat.
- [Netomi](https://supportrequest.ai/software/netomi): Enterprise AI customer service platform with sanctioned, brand-safe generative agents.
- [Observe.AI](https://supportrequest.ai/software/observe-ai): Conversation intelligence, auto QA, and real-time agent assist for contact centers.
- [Parloa](https://supportrequest.ai/software/parloa): AI Agent Management Platform focused on natural, human-sounding phone automation for contact centers.
- [Plain](https://supportrequest.ai/software/plain): API-first support platform for technical B2B teams, with AI that understands your product.
- [PolyAI](https://supportrequest.ai/software/polyai): Voice AI agents that sound human and resolve calls for enterprises — no hold time, 24/7.
- [Pylon](https://supportrequest.ai/software/pylon): The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.
- [Re:amaze](https://supportrequest.ai/software/reamaze): Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.
- [Richpanel](https://supportrequest.ai/software/richpanel): AI-first customer service for e-commerce: self-service portal plus AI that drafts and resolves.
- [Salesforce Agentforce](https://supportrequest.ai/software/salesforce-agentforce): Autonomous AI agents on the Salesforce platform, grounded in your CRM data.
- [Siena AI](https://supportrequest.ai/software/siena-ai): Empathic AI customer service for commerce brands, blending automation with brand personality.
- [Sierra AI](https://supportrequest.ai/software/sierra-ai): AI agent mirrors the nuances of human communication, ensuring seamless and organic customer service interactions while improving customer satisfaction.
- [SupportLogic](https://supportrequest.ai/software/supportlogic): Support experience management for B2B: predict and prevent escalations from ticket signals.
- [Tidio Lyro](https://supportrequest.ai/software/tidio-lyro): AI customer service agent for small and mid-size businesses, bundled with live chat and a simple help desk.
- [Yuma AI](https://supportrequest.ai/software/yuma-ai): Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.
- [Zendesk AI Agents](https://supportrequest.ai/software/zendesk-ai-agents): Zendesk AI agents can handle the most sophisticated matters across any channel.
- [Zowie](https://supportrequest.ai/software/zowie): AI customer service agent for e-commerce, focused on resolving tickets and driving revenue.

## Alternatives & comparisons

One "best <brand> alternatives" page exists for every tool, plus 171 "<brand> vs <brand>" head-to-head comparison pages. The alternatives pages:

- [Ada alternatives](https://supportrequest.ai/alternatives/ada)
- [AiseraGPT alternatives](https://supportrequest.ai/alternatives/aiseragpt)
- [Aivo alternatives](https://supportrequest.ai/alternatives/aivo)
- [Assembled alternatives](https://supportrequest.ai/alternatives/assembled)
- [Balto alternatives](https://supportrequest.ai/alternatives/balto)
- [boost.ai alternatives](https://supportrequest.ai/alternatives/boost-ai)
- [Capacity alternatives](https://supportrequest.ai/alternatives/capacity)
- [Certainly alternatives](https://supportrequest.ai/alternatives/certainly)
- [Chatbase alternatives](https://supportrequest.ai/alternatives/chatbase)
- [Cognigy alternatives](https://supportrequest.ai/alternatives/cognigy)
- [Cresta alternatives](https://supportrequest.ai/alternatives/cresta)
- [Crisp alternatives](https://supportrequest.ai/alternatives/crisp)
- [Decagon alternatives](https://supportrequest.ai/alternatives/decagon)
- [DevRev alternatives](https://supportrequest.ai/alternatives/devrev)
- [Dialpad Ai alternatives](https://supportrequest.ai/alternatives/dialpad-ai)
- [Duckie alternatives](https://supportrequest.ai/alternatives/duckie)
- [eesel AI alternatives](https://supportrequest.ai/alternatives/eesel-ai)
- [Fin by Intercom alternatives](https://supportrequest.ai/alternatives/fin-by-intercom)
- [Forethought alternatives](https://supportrequest.ai/alternatives/forethought)
- [Freshdesk with Freddy AI alternatives](https://supportrequest.ai/alternatives/freshdesk-freddy-ai)
- [Front alternatives](https://supportrequest.ai/alternatives/front)
- [Gladly Sidekick alternatives](https://supportrequest.ai/alternatives/gladly-sidekick)
- [Gorgias alternatives](https://supportrequest.ai/alternatives/gorgias)
- [Help Scout alternatives](https://supportrequest.ai/alternatives/help-scout)
- [Hiver alternatives](https://supportrequest.ai/alternatives/hiver)
- [HubSpot Breeze alternatives](https://supportrequest.ai/alternatives/hubspot-breeze)
- [Kore.ai alternatives](https://supportrequest.ai/alternatives/kore-ai)
- [Kustomer alternatives](https://supportrequest.ai/alternatives/kustomer)
- [Level AI alternatives](https://supportrequest.ai/alternatives/level-ai)
- [Levity alternatives](https://supportrequest.ai/alternatives/levity)
- [Lorikeet alternatives](https://supportrequest.ai/alternatives/lorikeet)
- [Mavenoid alternatives](https://supportrequest.ai/alternatives/mavenoid)
- [My AskAI alternatives](https://supportrequest.ai/alternatives/my-askai)
- [Netomi alternatives](https://supportrequest.ai/alternatives/netomi)
- [Observe.AI alternatives](https://supportrequest.ai/alternatives/observe-ai)
- [Parloa alternatives](https://supportrequest.ai/alternatives/parloa)
- [Plain alternatives](https://supportrequest.ai/alternatives/plain)
- [PolyAI alternatives](https://supportrequest.ai/alternatives/polyai)
- [Pylon alternatives](https://supportrequest.ai/alternatives/pylon)
- [Re:amaze alternatives](https://supportrequest.ai/alternatives/reamaze)
- [Richpanel alternatives](https://supportrequest.ai/alternatives/richpanel)
- [Salesforce Agentforce alternatives](https://supportrequest.ai/alternatives/salesforce-agentforce)
- [Siena AI alternatives](https://supportrequest.ai/alternatives/siena-ai)
- [Sierra AI alternatives](https://supportrequest.ai/alternatives/sierra-ai)
- [SupportLogic alternatives](https://supportrequest.ai/alternatives/supportlogic)
- [Tidio Lyro alternatives](https://supportrequest.ai/alternatives/tidio-lyro)
- [Yuma AI alternatives](https://supportrequest.ai/alternatives/yuma-ai)
- [Zendesk AI Agents alternatives](https://supportrequest.ai/alternatives/zendesk-ai-agents)
- [Zowie alternatives](https://supportrequest.ai/alternatives/zowie)

## Optional

- [XML sitemap](https://supportrequest.ai/sitemap.xml): every URL, including all 171 comparison pages, with freshness dates.
- [robots.txt](https://supportrequest.ai/robots.txt): crawl rules and sitemap pointer.