Freshdesk with Freddy AI
AI Agents & Chatbots Help Desk & Ticketing
Freshworks' help desk with Freddy AI agents, copilot, and insights built in.
- Pricing
- Per resolution from $0.49/session
- Founded
- 2010
- Languages
- 60+ languages (live translation)
- Integrations
- Slack Shopify Salesforce Jira WhatsApp Microsoft Teams
Freshdesk is Freshworks' omnichannel help desk, and Freddy AI is the intelligence woven through every corner of it. Freddy AI Agent handles customer conversations autonomously across chat, email, WhatsApp, and social, resolving common questions and even taking back-end actions like issuing refunds in more than sixty languages. Freddy Copilot rides shotgun with human agents, drafting replies, summarizing tickets, and translating on the fly, while Freddy AI Insights hands leaders the trends buried in their queue. It all runs on the Freshworks Neo platform, which means shared data, a big integrations marketplace, and low-code setup.
The founding story is the best part. Freshdesk was born in 2010 in Chennai, India, after co-founder Girish Mathrubootham read a wave of complaints about a competitor raising its prices and decided to build a friendlier, cheaper alternative from a rented room. That scrappy start led to a Microsoft startup contest win, a hundred customers in barely a hundred days, and eventually a Nasdaq listing under the Freshworks name. Fittingly, the company reached its first-ever full year of profitability in 2025.
Freddy AI Agent is priced by session rather than by seat, at roughly fifty cents per resolution session on top of a Pro or Enterprise plan, with a batch of sessions included to get you started. That makes Freshdesk one of the more approachable ways to add genuine AI automation without an enterprise-scale contract, which suits its large base of small and mid-size teams.
The result is a mainstream, well-rounded ticketing system with AI included rather than bolted on as an afterthought. If you want a recognizable help desk that covers every channel, scales gracefully from a tiny team upward, and layers autonomous resolution, agent assist, and analytics into one tidy and affordable package, Freshdesk with Freddy AI is an easy one to put on the list.
Key features
- Freddy AI Agent auto-resolution
- Copilot for human agents
- Autonomous email and chat bots
- AI-drafted ticket replies
- Multilingual support
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Frequently asked questions
- How much does Freshdesk with Freddy AI cost?
- Freshdesk with Freddy AI uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The listed starting price is $0.49/session. Compare pricing across all listed tools →
- What does Freshdesk with Freddy AI integrate with?
- Freshdesk with Freddy AI integrates with Slack, Shopify, Salesforce, Jira, WhatsApp, and Microsoft Teams.
- What compliance standards does Freshdesk with Freddy AI meet?
- Based on the vendor's own security and trust pages, Freshdesk with Freddy AI claims SOC 2 and ISO 27001 compliance. See how that compares across vendors →
- What languages does Freshdesk with Freddy AI support?
- Freshdesk with Freddy AI supports 60+ languages (live translation).
- When was Freshdesk with Freddy AI founded?
- Freshdesk with Freddy AI was founded in 2010.
- What are the best Freshdesk with Freddy AI alternatives?
- Popular alternatives include Atomicwork, Capacity, and Crisp. See all Freshdesk with Freddy AI alternatives →
Updated July 2026
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