How much does Freshdesk with Freddy AI cost?

Freshdesk with Freddy AI uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The listed starting price is $0.49/session.

What does Freshdesk with Freddy AI integrate with?

Freshdesk with Freddy AI integrates with Slack, Shopify, Salesforce, Jira, WhatsApp, and Microsoft Teams.

What compliance standards does Freshdesk with Freddy AI meet?

Based on the vendor's own security and trust pages, Freshdesk with Freddy AI claims SOC 2 and ISO 27001 compliance.

Which support channels does Freshdesk with Freddy AI cover?

Freshdesk with Freddy AI handles customer conversations over chat, email, WhatsApp, social media, and portal.

What languages does Freshdesk with Freddy AI support?

Freshdesk with Freddy AI supports 60+ languages (live translation).

Can Freshdesk with Freddy AI take actions, or does it only answer questions?

Freshdesk with Freddy AI can take actions in connected systems, not just answer questions, including order status, refunds & returns, billing & subscription changes, and bookings & scheduling.

Can I buy Freshdesk with Freddy AI without talking to sales?

Yes. You can sign up and start on your own.

When was Freshdesk with Freddy AI founded?

Freshdesk with Freddy AI was founded in 2010.

What are the best Freshdesk with Freddy AI alternatives?

Popular alternatives include Atomicwork, Capacity, and Chatsy.

Freshdesk with Freddy AI

AI Agents & Chatbots Help Desk & Ticketing

Freshworks' help desk with Freddy AI agents, copilot, and insights built in.

Best for

Teams that want a complete help desk and an AI agent from one public vendor, paying about $0.49 per AI session on top of a plan, with a 14-day trial, a self-serve start, 60+ languages and hosting in the US, EU, UAE, India or Australia.

Look elsewhere if

You need the AI agent on the phone: voice is not among Freddy AI's verified channels. The per-session price also sits on top of a Pro or Enterprise seat plan, so model the combined bill rather than the headline rate.

Pricing: Per resolution from $0.49/session
Founded: 2010
Free trial: 14-day free trial
How you buy: Self-serve signup
Company: Public company (NASDAQ: FRSH)
Channels: Chat, Email, WhatsApp, Social, Portal
Languages: 60+ languages (live translation)
Data residency: US, EU (EEA), UAE, India, Australia
Compliance: SOC 2 ISO 27001
Integrations: Slack Shopify Salesforce Jira WhatsApp Microsoft Teams

Freshdesk is Freshworks' omnichannel help desk, and Freddy AI is the intelligence woven through every corner of it. Freddy AI Agent handles customer conversations autonomously across chat, email, WhatsApp, and social, resolving common questions and even taking back-end actions like issuing refunds in more than sixty languages. Freddy Copilot rides shotgun with human agents, drafting replies, summarizing tickets, and translating on the fly, while Freddy AI Insights hands leaders the trends buried in their queue. It all runs on the Freshworks Neo platform, which means shared data, a big integrations marketplace, and low-code setup.

The founding story is the best part. Freshdesk was born in 2010 in Chennai, India, after co-founder Girish Mathrubootham read a wave of complaints about a competitor raising its prices and decided to build a friendlier, cheaper alternative from a rented room. That scrappy start led to a Microsoft startup contest win, a hundred customers in barely a hundred days, and eventually a Nasdaq listing under the Freshworks name. Fittingly, the company reached its first-ever full year of profitability in 2025.

Freddy AI Agent is priced by session rather than by seat, at roughly fifty cents per resolution session on top of a Pro or Enterprise plan, with a batch of sessions included to get you started. That makes Freshdesk one of the more approachable ways to add genuine AI automation without an enterprise-scale contract, which suits its large base of small and mid-size teams.

The result is a mainstream, well-rounded ticketing system with AI included rather than bolted on as an afterthought. If you want a recognizable help desk that covers every channel, scales gracefully from a tiny team upward, and layers autonomous resolution, agent assist, and analytics into one tidy and affordable package, Freshdesk with Freddy AI is an easy one to put on the list.

Key features

Freddy AI Agent auto-resolution
Copilot for human agents
Autonomous email and chat bots
AI-drafted ticket replies
Multilingual support

What the AI can do

Takes actions, not just answers. Freshdesk with Freddy AI can complete tasks in your other systems: Order status Refunds & returns Billing & subscription changes Bookings & scheduling
Hands off to a human with the conversation context when it cannot resolve an issue.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

iPostal1: Saved up to 12 minutes per customer interaction with agentic workflows Source, November 2025

Visit Freshdesk with Freddy AI →

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What does Freshdesk with Freddy AI cost? →

Frequently asked questions

Who is Freshdesk with Freddy AI best for?: Teams that want a complete help desk and an AI agent from one public vendor, paying about $0.49 per AI session on top of a plan, with a 14-day trial, a self-serve start, 60+ languages and hosting in the US, EU, UAE, India or Australia. Look elsewhere if you need the AI agent on the phone: voice is not among Freddy AI's verified channels. The per-session price also sits on top of a Pro or Enterprise seat plan, so model the combined bill rather than the headline rate.
How much does Freshdesk with Freddy AI cost?: Freshdesk with Freddy AI uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The listed starting price is $0.49/session. Compare pricing across all listed tools →
What does Freshdesk with Freddy AI integrate with?: Freshdesk with Freddy AI integrates with Slack, Shopify, Salesforce, Jira, WhatsApp, and Microsoft Teams.
What compliance standards does Freshdesk with Freddy AI meet?: Based on the vendor's own security and trust pages, Freshdesk with Freddy AI claims SOC 2 and ISO 27001 compliance. See how that compares across vendors →
Which support channels does Freshdesk with Freddy AI cover?: Freshdesk with Freddy AI handles customer conversations over chat, email, WhatsApp, social media, and portal.
What languages does Freshdesk with Freddy AI support?: Freshdesk with Freddy AI supports 60+ languages (live translation).
Can Freshdesk with Freddy AI take actions, or does it only answer questions?: Freshdesk with Freddy AI can take actions in connected systems, not just answer questions, including order status, refunds & returns, billing & subscription changes, and bookings & scheduling.
Does Freshdesk with Freddy AI have a free trial?: Yes: 14-day free trial.
Can I buy Freshdesk with Freddy AI without talking to sales?: Yes. You can sign up and start on your own.
When was Freshdesk with Freddy AI founded?: Freshdesk with Freddy AI was founded in 2010.
What are the best Freshdesk with Freddy AI alternatives?: Popular alternatives include Atomicwork, Capacity, and Chatsy. See all Freshdesk with Freddy AI alternatives →

Sources for the facts on this page

Pricing page: freshworks.com $49 /100 sessions checked September 2026
Data residency: support.freshdesk.com Our Data Centres are located in: US EEA UAE IND AU checked September 2026
AI takes actions: freshworks.com By connecting to your backend systems, it can process refunds, update orders, verify details, and resolve everyday issues automatically. checked September 2026
Human handoff: freshworks.com When human help is needed, AI agents know exactly when (and how) to escalate. They transfer conversations with full context. checked September 2026
AI actions: freshworks.com By connecting to your backend systems, it can process refunds, update orders, verify details, and resolve everyday issues automatically. checked September 2026
Free trial: freshworks.com instantly get access to our Enterprise plan for 14 days checked September 2026
How you buy: freshworks.com instantly get access to our Enterprise plan for 14 days checked September 2026
Company: freshworks.com Freshworks Inc. (NASDAQ: FRSH) unveiled new capabilities at its flagship Refresh event checked September 2026

Updated October 2026

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