How much does HelpCrunch cost?

HelpCrunch is a paid product. The listed starting price is $12/team member/mo billed annually.

What does HelpCrunch integrate with?

HelpCrunch integrates with WhatsApp, Instagram, Facebook Messenger, Telegram, Viber, X (Twitter), Twilio, Slack, Shopify, WordPress, Adobe Commerce (Magento), PrestaShop, HubSpot, Salesforce, Pipedrive, Jira, Segment, Aircall, Zendesk, Google Analytics, and Google Tag Manager.

What compliance standards does HelpCrunch meet?

Based on the vendor's own security and trust pages, HelpCrunch claims GDPR compliance.

Which support channels does HelpCrunch cover?

HelpCrunch handles customer conversations over chat, email, SMS, WhatsApp, and social media.

Can I buy HelpCrunch without talking to sales?

Yes. You can sign up and start on your own.

When was HelpCrunch founded?

HelpCrunch was founded in 2016.

What are the best HelpCrunch alternatives?

Popular alternatives include Atomicwork, Capacity, and Chatsy.

HelpCrunch

AI Agents & Chatbots Help Desk & Ticketing

Budget customer communication platform with live chat, shared inbox, knowledge base and AI agents, pitched as an affordable Intercom alternative.

Best for

Small SaaS and ecommerce teams that want live chat, a shared inbox, a help center, AI agents and email marketing in one tool from $20 per team member on the Pro plan.

Look elsewhere if

You are buying primarily for AI resolution at volume, since Pro includes only 50 AI conversations a month and the agents answer from content rather than taking actions.

Pricing: Paid from $12/team member/mo billed annually
Founded: 2016
Free trial: 14-day free trial
How you buy: Self-serve signup
Channels: Chat, Email, SMS, WhatsApp, Social
Data residency: EU
Compliance: GDPR
Integrations: WhatsApp Instagram Facebook Messenger Telegram Viber X (Twitter) Twilio Slack Shopify WordPress Adobe Commerce (Magento) PrestaShop HubSpot Salesforce Pipedrive Jira Segment Aircall Zendesk Google Analytics Google Tag Manager

HelpCrunch is a customer communication platform for small and mid-sized online businesses that combines support and marketing in one tool: a live chat widget and in-app messenger with iOS, Android and React Native SDKs, a shared inbox that pulls in email, WhatsApp, Instagram, Messenger, Telegram, Viber and Twilio SMS, a knowledge base, a no-code chatbot flow builder, plus email campaigns, auto messages and popups. It sells itself directly against Intercom and Zendesk, and most of the reviews it publishes come from teams that switched for price.

The AI arrives in two pieces. AI Agents are trained on your custom answers and knowledge base articles, can be built separately for specific customer segments or tasks, and run across websites, messengers and mobile apps; HelpCrunch claims they can automate up to 80 percent of queries. The AI Editor helps agents expand a few words into a full reply and helps write help articles. This is a lighter AI layer than the agentic platforms on this site: the vendor pages describe answering from your content and handing off, not taking actions in other systems, so judge it as a capable chatbot inside an affordable inbox rather than an autonomous agent.

HelpCrunch Corporation lists a registered address in Wilmington, Delaware, and does not publish a founding year or funding history on its site; it has described itself as GDPR-compliant since 2018. Published customer results include SE Ranking, which moved from Intercom and reports over 95 percent CSAT while closing more than 1,500 chats a month, and Fitlap, which reports 14.8 euros returned for every euro spent. PR-Dashboard, Maidily, Kotiko CRM, Pentest-Tools.com and RentCast also appear.

Pricing is per team member, read from the vendor's live pricing feed: Basic at $12 billed annually or $15 monthly, Pro at $20 annually or $25 monthly, and an Unlimited plan for unlimited team members at $495 a month billed annually ($620 monthly) with 50,000 emails. Plan prices also rise with the email volume you choose, and contacts and chats are unlimited. Read the tiers carefully: Basic includes no AI Agents and no WhatsApp channel, so the AI starts at Pro, which includes 5 AI Agents and only 50 AI conversations a month. Extra AI conversations cost $29 per 100 a month on monthly billing, falling with volume. There is a 14-day trial with no card and free migration. Choose HelpCrunch if you are a small SaaS or ecommerce team that wants chat, inbox, help center and email marketing in one cheap tool. Skip it if AI resolution is the main thing you are buying, since the included AI volume is small and actions beyond answering are not documented.

Key features

Live chat widget and mobile SDKs
AI Agents trained on custom answers and KB articles
Shared inbox for email and messengers
Knowledge base with AI Editor
Email campaigns, auto messages and popups

Visit HelpCrunch →

See the best HelpCrunch alternatives →

Frequently asked questions

Who is HelpCrunch best for?: Small SaaS and ecommerce teams that want live chat, a shared inbox, a help center, AI agents and email marketing in one tool from $20 per team member on the Pro plan. Look elsewhere if you are buying primarily for AI resolution at volume, since Pro includes only 50 AI conversations a month and the agents answer from content rather than taking actions.
How much does HelpCrunch cost?: HelpCrunch is a paid product. The listed starting price is $12/team member/mo billed annually. Compare pricing across all listed tools →
What does HelpCrunch integrate with?: HelpCrunch integrates with WhatsApp, Instagram, Facebook Messenger, Telegram, Viber, X (Twitter), Twilio, Slack, Shopify, WordPress, Adobe Commerce (Magento), PrestaShop, HubSpot, Salesforce, Pipedrive, Jira, Segment, Aircall, Zendesk, Google Analytics, and Google Tag Manager.
What compliance standards does HelpCrunch meet?: Based on the vendor's own security and trust pages, HelpCrunch claims GDPR compliance. See how that compares across vendors →
Which support channels does HelpCrunch cover?: HelpCrunch handles customer conversations over chat, email, SMS, WhatsApp, and social media.
Does HelpCrunch have a free trial?: Yes: 14-day free trial.
Can I buy HelpCrunch without talking to sales?: Yes. You can sign up and start on your own.
When was HelpCrunch founded?: HelpCrunch was founded in 2016.
What are the best HelpCrunch alternatives?: Popular alternatives include Atomicwork, Capacity, and Chatsy. See all HelpCrunch alternatives →

Sources for the facts on this page

Pricing model: organizations.helpcrunch.com "usdMonthlyCost":15,"usdAnnualCost":12 checked October 2026
Starting price: organizations.helpcrunch.com "name":"Basic \/ 1 team member","type":"basic","usdMonthlyCost":15,"usdAnnualCost":12 checked October 2026
Channels: helpcrunch.com provide assistance via live chat, email, messengers, like WhatsApp, Instagram, etc. checked October 2026
Channels: helpcrunch.com Connect your Twilio SMS number to HelpCrunch for conversations checked October 2026
Compliance: helpcrunch.com HelpCrunch is, sure thing, GDPR-compliant checked October 2026
How you buy: helpcrunch.com Free trial. Set up in minutes. No credit card required. checked October 2026
Data residency: helpcrunch.com We keep all our data on the territory of the EU. checked October 2026
Founded year: helpcrunch.com On September 3, 2016, HelpCrunch was born checked October 2026

Updated October 2026

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