Pylon

B2B & Technical Support Help Desk & Ticketing

The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.

Pylon is a modern B2B support platform that treats shared Slack and Teams channels, email, and in-app chat as first-class support surfaces. Its AI agents answer customer questions from your docs and past threads, draft responses for agents, and surface account-level insights. Built for post-sales teams — support, success, and solutions — at B2B software companies.

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