Pylon
B2B & Technical Support Help Desk & Ticketing
The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.
- Pricing
- Paid from $59/agent/mo
- Founded
- 2022
- Channels
- Chat, Email, Voice, SMS, WhatsApp
- Compliance
- SOC 2
- Integrations
- Slack Microsoft Teams Discord WhatsApp Telegram Salesforce HubSpot Jira Linear Notion Confluence
Pylon is what a help desk looks like when you start from Slack instead of email. Founded in late 2022 by Advith Chelikani, Marty Kausas, and Robert Eng through Y Combinator, it noticed that modern B2B support had quietly moved into shared Slack Connect and Teams channels, where traditional ticketing systems are blind. Pylon makes those channels first-class support surfaces: threads become tracked issues with owners and SLAs, AI answers routine questions in-channel from your docs and past conversations, and everything rolls up into proper reporting alongside email and in-app chat.
The company has grown at a pace that turned heads, reporting five-fold-plus revenue growth in consecutive years, over a thousand B2B customers including Together AI, Cognition, Temporal, AssemblyAI, and HackerRank, and a $31 million Series B co-led by Andreessen Horowitz and Bain Capital Ventures in 2025, bringing total funding to $51 million. Its positioning has sharpened into "the agentic support platform" for B2B, with a family of named AI agents, Support, Assist, Background, and Slack, plus account intelligence that surfaces health signals across every customer conversation.
Pricing starts at $59 per seat per month billed annually, with AI capabilities sold as add-ons, including a per-resolved-ticket component for the autonomous agents; there is no free plan, and Enterprise carries seat minimums.
Pylon is the obvious shortlist item for post-sales teams at B2B software companies, especially where customers already live in shared Slack channels and the support, success, and solutions functions blur together. If your support is consumer email and chat volume, the e-commerce and SMB tools in this directory will fit better.
Key features
- Slack and Teams ticketing
- Omnichannel AI support agent
- Assist and background agents
- Account intelligence analytics
- Knowledge base and CSAT
See the best Pylon alternatives →
Frequently asked questions
- How much does Pylon cost?
- Pylon is a paid product. The listed starting price is $59/agent/mo. Compare pricing across all listed tools →
- What does Pylon integrate with?
- Pylon integrates with Slack, Microsoft Teams, Discord, WhatsApp, Telegram, Salesforce, HubSpot, Jira, Linear, Notion, and Confluence.
- What compliance standards does Pylon meet?
- Based on the vendor's own security and trust pages, Pylon claims SOC 2 compliance. See how that compares across vendors →
- Which support channels does Pylon cover?
- Pylon handles customer conversations over chat, email, voice, SMS, and WhatsApp.
- When was Pylon founded?
- Pylon was founded in 2022.
- What are the best Pylon alternatives?
- Popular alternatives include DevRev, Plain, and Unthread. See all Pylon alternatives →
Updated August 2026
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