How much does Pylon cost?

Pylon is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does Pylon integrate with?

Pylon integrates with Slack, Microsoft Teams, Discord, WhatsApp, Telegram, Salesforce, HubSpot, Jira, Linear, Notion, and Confluence.

What compliance standards does Pylon meet?

Based on the vendor's own security and trust pages, Pylon claims SOC 2 compliance.

Which support channels does Pylon cover?

Pylon handles customer conversations over chat, email, voice, SMS, and WhatsApp.

Can Pylon take actions, or does it only answer questions?

Pylon can take actions in connected systems, not just answer questions.

What are the best Pylon alternatives?

Popular alternatives include DevRev, Helpin, and Plain.

Pylon

B2B & Technical Support Help Desk & Ticketing

The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.

Best for

B2B companies whose customers live in shared Slack Connect and Teams channels and want those threads tracked as tickets with SLAs, AI answers in-channel, email and chat alongside, account health signals, US or EU hosting and SOC 2 coverage.

Look elsewhere if

You run consumer support, want a free plan or a self-serve start, or need to see prices first: Pylon is quote-led, has no free tier, sells AI as add-ons with per-resolution components, and carries seat minimums on Enterprise.

Pricing: Paid from Custom
Founded: 2022
Company: Independent, venture-backed $20M+ raised; latest: Series A, $17M (August 2024)
Channels: Chat, Email, Voice, SMS, WhatsApp
Data residency: US, EU
Compliance: SOC 2
Integrations: Slack Microsoft Teams Discord WhatsApp Telegram Salesforce HubSpot Jira Linear Notion Confluence

Pylon is what a help desk looks like when you start from Slack instead of email. Founded in late 2022 by Advith Chelikani, Marty Kausas, and Robert Eng through Y Combinator, it noticed that modern B2B support had quietly moved into shared Slack Connect and Teams channels, where traditional ticketing systems are blind. Pylon makes those channels first-class support surfaces: threads become tracked issues with owners and SLAs, AI answers routine questions in-channel from your docs and past conversations, and everything rolls up into proper reporting alongside email and in-app chat.

The company has grown at a pace that turned heads, reporting five-fold-plus revenue growth in consecutive years, over a thousand B2B customers including Together AI, Cognition, Temporal, AssemblyAI, and HackerRank, and a $31 million Series B co-led by Andreessen Horowitz and Bain Capital Ventures in 2025, bringing total funding to $51 million. Its positioning has sharpened into "the agentic support platform" for B2B, with a family of named AI agents, Support, Assist, Background, and Slack, plus account intelligence that surfaces health signals across every customer conversation.

Pricing starts at $59 per seat per month billed annually, with AI capabilities sold as add-ons, including a per-resolved-ticket component for the autonomous agents; there is no free plan, and Enterprise carries seat minimums.

Pylon is the obvious shortlist item for post-sales teams at B2B software companies, especially where customers already live in shared Slack channels and the support, success, and solutions functions blur together. If your support is consumer email and chat volume, the e-commerce and SMB tools in this directory will fit better.

Key features

Slack and Teams ticketing
Omnichannel AI support agent
Assist and background agents
Account intelligence analytics
Knowledge base and CSAT

What the AI can do

Takes actions, not just answers. Pylon can complete tasks in your other systems.
Hands off to a human with the conversation context when it cannot resolve an issue.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Wispr Flow: Support grew from about 500 to 2,000+ tickets a week after switching from Front Source
Starbridge: Unlocked 25% more team capacity Source

Visit Pylon →

See the best Pylon alternatives →

Frequently asked questions

Who is Pylon best for?: B2B companies whose customers live in shared Slack Connect and Teams channels and want those threads tracked as tickets with SLAs, AI answers in-channel, email and chat alongside, account health signals, US or EU hosting and SOC 2 coverage. Look elsewhere if you run consumer support, want a free plan or a self-serve start, or need to see prices first: Pylon is quote-led, has no free tier, sells AI as add-ons with per-resolution components, and carries seat minimums on Enterprise.
How much does Pylon cost?: Pylon is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Pylon integrate with?: Pylon integrates with Slack, Microsoft Teams, Discord, WhatsApp, Telegram, Salesforce, HubSpot, Jira, Linear, Notion, and Confluence.
What compliance standards does Pylon meet?: Based on the vendor's own security and trust pages, Pylon claims SOC 2 compliance. See how that compares across vendors →
Which support channels does Pylon cover?: Pylon handles customer conversations over chat, email, voice, SMS, and WhatsApp.
Can Pylon take actions, or does it only answer questions?: Pylon can take actions in connected systems, not just answer questions.
When was Pylon founded?: Pylon was founded in 2022.
What are the best Pylon alternatives?: Popular alternatives include DevRev, Helpin, and Plain. See all Pylon alternatives →

Listing history

Updates to the facts on this page, from vendor changes and our own re-checks.

September 2026 Starting price updated from $59/agent/mo to Custom.

See every change across the directory →

Sources for the facts on this page

Pricing page: usepylon.com Schedule a personalized 30-minute demo checked September 2026
AI takes actions: docs.usepylon.com Skills allow the agent to take action checked September 2026
Human handoff: usepylon.com Resolve customer questions automatically across every channel, bringing in humans when judgment is needed. checked September 2026
Company: techcrunch.com The $17 million investment was led by Andreessen Horowitz with participation from existing investors General Catalyst, Y Combinator and other unnamed angels. checked September 2026
Total funding: techcrunch.com The company has now raised more than $20 million. checked September 2026
Latest funding: techcrunch.com Pylon announced a $17 million Series A on Wednesday. checked September 2026
Starting price: usepylon.com Schedule a personalized 30-minute demo checked September 2026
Data residency: docs.usepylon.com We operate two regions: the United States (us-west-2, Oregon) and the European Union (eu-central-1, Frankfurt). checked September 2026

Updated October 2026

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Know when Pylon changes

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