How much does Fini AI cost?

Fini AI uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The listed starting price is $0.89/resolved ticket (Growth).

What does Fini AI integrate with?

Fini AI integrates with Zendesk, Intercom, Salesforce, HubSpot, LiveChat, Front, Freshdesk, Gorgias, Slack, Discord, Shopify, Stripe, Zoho Desk, and ServiceNow.

What compliance standards does Fini AI meet?

Based on the vendor's own security and trust pages, Fini AI claims SOC 2, HIPAA, GDPR, and ISO 27001 compliance.

Is Fini AI HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Fini AI on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Fini AI cover?

Fini AI handles customer conversations over chat, email, and voice.

What languages does Fini AI support?

Fini AI supports 130+ languages.

Can Fini AI take actions, or does it only answer questions?

Fini AI can take actions in connected systems, not just answer questions, including refunds & returns and account updates.

Does Fini AI have a free trial?

Yes: 90-day free pilot (Enterprise).

What are the best Fini AI alternatives?

Popular alternatives include Alhena AI, Brainfish, and ClearFeed.

Fini AI

AI Agents & Chatbots B2B & Technical Support E-commerce Support

YC-backed AI support agent for chat, email and voice that layers on your help desk, priced per resolved ticket from $0.89 down to $0.49.

Best for

Support teams on Zendesk, Intercom, Salesforce or Gorgias that want an AI agent across chat, email and voice billed only per resolved ticket ($0.89 down to $0.49) with a written resolution guarantee.

Look elsewhere if

You need a complete helpdesk rather than a layer on top of one, or you want a flat monthly price instead of per-resolution billing.

Pricing: Per resolution from $0.89/resolved ticket (Growth)
Founded: 2022
Free trial: 90-day free pilot (Enterprise)
Company: Independent, venture-backed (Y Combinator, Matrix Partners)
Channels: Chat, Email, Voice
Languages: 130+ languages
Data residency: Data residency options on Enterprise (regions not listed)
Compliance: SOC 2 HIPAA GDPR ISO 27001
Integrations: Zendesk Intercom Salesforce HubSpot LiveChat Front Freshdesk Gorgias Slack Discord Shopify Stripe Zoho Desk ServiceNow

Fini is an AI agent for customer support that deploys on top of the help desk you already use rather than replacing it. It connects by one-click OAuth to Zendesk, Intercom, Salesforce, HubSpot, Front, Freshdesk, Gorgias and LiveChat, ingests your knowledge base, and then grows into agentic workflows that act in backend systems such as Stripe and Shopify: processing refunds, updating accounts and pulling customer data, with a full audit trail of each API call. The same reasoning, policies and audit trail cover chat, email and voice. Knowledge Atlas, its structured knowledge layer, detects gaps and is meant to improve itself, and Fini claims support for more than 130 languages.

The interesting part is how Fini sells. The rollout is staged (knowledge agent on day one, agentic workflows by day 14, full autonomy by day 30), and for eligible new enterprise customers it offers a 90-Day Money-Back Guarantee: if Fini does not reach 90 percent resolution in 90 days, you pay nothing. Pricing is per resolved ticket with no seat fees, and a resolution means the issue was solved end to end with no human handover, so escalations are free and reopened conversations within 72 hours are not billed twice. A per-conversation rate is available on request.

Fini launched in 2022, inspired by its team's experience at Uber, and is backed by Y Combinator and Matrix Partners, with angels from Uber, Intercom and SoftBank among others. It reports more than 100 customers. Published case studies include Peaksware, which runs one Fini agent across its TrainingPeaks and Train Heroic brands in a single Zendesk instance (70 percent or more queue reduction at peak, 26-second average response, 12 percent CSAT improvement), and the fintech Atlas, which went from 15 to 70 percent automation on key journeys. It claims SOC 2 Type II, ISO 27001, HIPAA (BAA-eligible) and GDPR, with data residency options on Enterprise.

Published plans: Growth at $0.89 per resolved ticket with up to 3,000 tickets a month, Scale at $0.69 with up to 10,000, and Enterprise at $0.49 with unlimited tickets and a 90-day free pilot. Plans are billed in advance and include a monthly ticket allowance, but the page does not state the plan fee as a dollar figure. Voice is $0.89 per answered call for the first 10,000 a month. Choose Fini if you run Zendesk, Intercom or Salesforce and want an outcome-priced AI agent with a resolution guarantee. Skip it if you need a full helpdesk, or very low volume where a per-seat AI add-on would cost less.

Key features

AI agent across chat, email and voice
Agentic actions in Stripe, Shopify and backend systems
Knowledge Atlas self-improving knowledge base
One-click deployment on existing help desks
90-day 90% resolution money-back guarantee

What the AI can do

Takes actions, not just answers. Fini AI can complete tasks in your other systems: Refunds & returns Account updates
Hands off to a human with the conversation context when it cannot resolve an issue.

Visit Fini AI →

See the best Fini AI alternatives →

Frequently asked questions

Who is Fini AI best for?: Support teams on Zendesk, Intercom, Salesforce or Gorgias that want an AI agent across chat, email and voice billed only per resolved ticket ($0.89 down to $0.49) with a written resolution guarantee. Look elsewhere if you need a complete helpdesk rather than a layer on top of one, or you want a flat monthly price instead of per-resolution billing.
How much does Fini AI cost?: Fini AI uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The listed starting price is $0.89/resolved ticket (Growth). Compare pricing across all listed tools →
What does Fini AI integrate with?: Fini AI integrates with Zendesk, Intercom, Salesforce, HubSpot, LiveChat, Front, Freshdesk, Gorgias, Slack, Discord, Shopify, Stripe, Zoho Desk, and ServiceNow.
What compliance standards does Fini AI meet?: Based on the vendor's own security and trust pages, Fini AI claims SOC 2, HIPAA, GDPR, and ISO 27001 compliance. See how that compares across vendors →
Is Fini AI HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Fini AI on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Fini AI cover?: Fini AI handles customer conversations over chat, email, and voice.
What languages does Fini AI support?: Fini AI supports 130+ languages.
Can Fini AI take actions, or does it only answer questions?: Fini AI can take actions in connected systems, not just answer questions, including refunds & returns and account updates.
Does Fini AI have a free trial?: Yes: 90-day free pilot (Enterprise).
When was Fini AI founded?: Fini AI was founded in 2022.
What are the best Fini AI alternatives?: Popular alternatives include Alhena AI, Brainfish, and ClearFeed. See all Fini AI alternatives →

Sources for the facts on this page

Pricing model: usefini.com You only pay when Fini fully resolves an issue, and escalations to your team are free. checked October 2026
Starting price: usefini.com Growth costs $0.89 per resolved ticket. checked October 2026
Founded year: usefini.com Since launching in 2022 checked October 2026
Channels: usefini.com Fini's AI agent works across voice, chat, and email with 99% accuracy. checked October 2026
Compliance: usefini.com SOC 2 Type II, ISO 27001, HIPAA-compliant and BAA-eligible handling, GDPR, and CCPA checked October 2026
Data residency: usefini.com Enterprise adds data residency options checked October 2026
Languages: usefini.com 130+ Supported Languages checked October 2026
Free trial: usefini.com 90-day free pilot checked October 2026
AI actions: usefini.com Fini starts taking real actions: processing refunds, updating accounts, pulling customer data. checked October 2026
Human handoff: usefini.com A resolution is a customer issue that the Fini AI agent solves end to end with no human handover. You only pay when Fini fully resolves an issue, and escalations to your team are free. checked October 2026
AI takes actions: usefini.com Fini starts taking real actions: processing refunds, updating accounts, pulling customer data. checked October 2026

Updated October 2026

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