How much does Ravenna cost?

Ravenna is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does Ravenna integrate with?

Ravenna integrates with Slack, Microsoft Teams, Okta, Microsoft Entra ID, Google Workspace, JumpCloud, OneLogin, ADP, BambooHR, HiBob, Rippling, UKG, Workday, Jamf, Microsoft Intune, Fleet, Iru, Confluence, Notion, Google Drive, Guru, Coda, SharePoint, GitHub, and Freshservice.

What compliance standards does Ravenna meet?

Based on the vendor's own security and trust pages, Ravenna claims SOC 2, HIPAA, and GDPR compliance.

Is Ravenna HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Ravenna on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Ravenna cover?

Ravenna handles customer conversations over chat.

Can Ravenna take actions, or does it only answer questions?

Ravenna can take actions in connected systems, not just answer questions, including account updates, password & access resets, and ticket routing & tagging.

What are the best Ravenna alternatives?

Popular alternatives include Atomicwork, ClearFeed, and Jira Service Management.

Ravenna

AI Agents & Chatbots Help Desk & Ticketing Internal IT & Employee Support

Agentic service desk for IT, HR and ops that turns Slack and Microsoft Teams messages into tickets and resolves them with AI agents and workflows.

Best for

Mid-market companies whose employees already ask IT, HR and ops for help in Slack or Teams and want AI agents and workflow automation in those channels.

Look elsewhere if

You need full ITIL processes like change and problem management or a CMDB, or want published pricing before a sales conversation.

Pricing: Paid from Custom
Founded: 2024
Company: Independent, venture-backed (Khosla Ventures, Madrona)
Channels: Chat
Compliance: SOC 2 HIPAA GDPR
Integrations: Slack Microsoft Teams Okta Microsoft Entra ID Google Workspace JumpCloud OneLogin ADP BambooHR HiBob Rippling UKG Workday Jamf Microsoft Intune Fleet Iru Confluence Notion Google Drive Guru Coda SharePoint GitHub Freshservice

Ravenna is an AI service desk for internal teams (IT, HR, operations, finance, legal and RevOps) that lives inside Slack and Microsoft Teams instead of a separate portal. You connect the channels where people already ask for help, messages become tickets, and a private triage channel mirrors every request for the responders. Around that sit the usual service desk pieces: categories, forms, statuses, assignees, approvals, task lists, SLAs and CSAT on every request. Ravenna's AI agents classify each request's intent, ask clarifying questions, present AI-filled forms in the conversation, answer from your knowledge base, and trigger workflows when the request needs action rather than an answer.

You configure an agent from a few documented parts: knowledge (imported from Confluence, Notion, Google Drive, Guru, Coda, SharePoint, GitHub or Freshservice), skills written as natural-language instructions, tools it may use, a personality setting for tone and length, employee context, and memory across multi-turn conversations. Agents can also generate knowledge from resolved Slack threads, which addresses the usual problem of the answer living in someone's DMs. For anything with consequences, Ravenna's position is that enterprise AI needs deterministic workflows, built on a visual canvas, for software access requests, onboarding and offboarding, and hardware issues. It connects to Okta, Entra, Google Workspace, JumpCloud and OneLogin for identity; ADP, BambooHR, HiBob, Rippling, UKG and Workday for HR data; and Jamf, Intune, Fleet and Iru for devices. A CoPilot assistant helps the support team itself, and the docs' day-one track says an empty account becomes a working AI service desk in Slack in roughly two hours.

Ravenna is based in Seattle. GeekWire reported in April 2025 that it had raised $15 million from Khosla Ventures, Madrona and Founders' Co-op, with angels including Zapier's founders and Vercel CEO Guillermo Rauch. Co-founders Taylor Halliday, previously director of engineering and AI at Zapier, and Kevin Coleman, who spent four years leading go-to-market teams at AWS, started it the year before; they had earlier run the consultancy Mesh Studio and gone through Y Combinator in 2016. Early design partners included Zapier, Homebase and Futureverse, and the company targets mid-market firms. The site lists SOC 2, HIPAA and GDPR.

Ravenna publishes no pricing; access is through a demo or info request. Choose Ravenna if your employees already ask for help in Slack or Teams and you want ticketing, AI answers and access automation there without adopting a heavyweight ITSM. Skip it if you need ITIL change and problem management or a CMDB, or need to see a price before talking to sales.

Key features

Slack and Microsoft Teams native ticketing
AI agents for intent classification and knowledge answers
Knowledge generation from resolved Slack threads
Visual deterministic workflow builder
SLAs, CSAT, approvals and analytics dashboards

What the AI can do

Takes actions, not just answers. Ravenna can complete tasks in your other systems: Account updates Password & access resets Ticket routing & tagging

Visit Ravenna →

See the best Ravenna alternatives →

Frequently asked questions

Who is Ravenna best for?: Mid-market companies whose employees already ask IT, HR and ops for help in Slack or Teams and want AI agents and workflow automation in those channels. Look elsewhere if you need full ITIL processes like change and problem management or a CMDB, or want published pricing before a sales conversation.
How much does Ravenna cost?: Ravenna is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Ravenna integrate with?: Ravenna integrates with Slack, Microsoft Teams, Okta, Microsoft Entra ID, Google Workspace, JumpCloud, OneLogin, ADP, BambooHR, HiBob, Rippling, UKG, Workday, Jamf, Microsoft Intune, Fleet, Iru, Confluence, Notion, Google Drive, Guru, Coda, SharePoint, GitHub, and Freshservice.
What compliance standards does Ravenna meet?: Based on the vendor's own security and trust pages, Ravenna claims SOC 2, HIPAA, and GDPR compliance. See how that compares across vendors →
Is Ravenna HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Ravenna on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Ravenna cover?: Ravenna handles customer conversations over chat.
Can Ravenna take actions, or does it only answer questions?: Ravenna can take actions in connected systems, not just answer questions, including account updates, password & access resets, and ticket routing & tagging.
When was Ravenna founded?: Ravenna was founded in 2024.
What are the best Ravenna alternatives?: Popular alternatives include Atomicwork, ClearFeed, and Jira Service Management. See all Ravenna alternatives →

Sources for the facts on this page

Founded year: geekwire.com founded last year by former engineering leaders at Zapier and Amazon Web Services checked October 2026
Channels: ravenna.ai AI assistance, all within Slack and Microsoft Teams checked October 2026
Channels: ravenna.ai Slack Transform Slack chats into actionable support requests Teams Automate workflows and solve support requests directly in Teams checked October 2026
Compliance: ravenna.ai SOC2 HIPAA GDPR checked October 2026
AI actions: ravenna.ai Password Reset Help resetting or recovering account passwords. checked October 2026
AI takes actions: ravenna.ai Automate repetitive tasks such as answering common questions based on existing knowledge, or requests that require action checked October 2026

Updated October 2026

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