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AI Agents & Chatbots E-commerce Support

AI-first customer service for e-commerce: self-service portal plus AI that drafts and resolves.

Pricing

Per resolution from $99/seat + $0.20/AI conversation

Founded

2019

Channels

Chat, Email, Social

Compliance

SOC 2 HIPAA GDPR

Integrations

Shopify WooCommerce Magento Klaviyo Recharge Aircall

Richpanel started from a heretical observation: the best support ticket is the one that never gets created. Founded in 2019 by Amit RG and backed by Y Combinator and Sequoia India's Surge program, it leads with an Amazon-style self-service portal for online stores, where shoppers track packages, change addresses, and start returns from their own account page without ever writing to support. Whatever still becomes a conversation lands in an omnichannel inbox, email, chat, social, and voice, where AI resolves tickets end to end in your brand voice, trained on your past tickets, with one-click migration from the help desk you are leaving.

The company sells confidence in numbers. Pricing is a clean usage model, roughly $0.20 per AI-handled conversation plus $99 per month per human seat, so a thousand AI conversations and one agent runs about $299 a month, and it advertises around 30 percent savings versus Gorgias, Zendesk, or Fin. The remarkable part is the guarantee: a 30-day full refund if the AI does not resolve at least half your tickets, which replaces the free trial and tells you how the team thinks.

Richpanel integrates deeply with Shopify, WooCommerce, and Magento plus the DTC stack of Klaviyo, Recharge, and Aftership, and positions squarely as the e-commerce alternative to bigger names, with more than 2,000 brands aboard.

Choose Richpanel if you run an online store, believe most tickets should be self-served out of existence, and like pricing you can verify on a napkin. It is one of the few vendors in the directory willing to be graded on outcomes.

Key features

• Self-service customer portal
• AI resolves tickets end to end
• Omnichannel inbox with voice
• One-click helpdesk migration
• 50% AI-resolution money-back guarantee

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Frequently asked questions

How much does Richpanel cost?

Richpanel uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The listed starting price is $99/seat + $0.20/AI conversation. Compare pricing across all listed tools →

What does Richpanel integrate with?

Richpanel integrates with Shopify, WooCommerce, Magento, Klaviyo, Recharge, and Aircall.

What compliance standards does Richpanel meet?

Based on the vendor's own security and trust pages, Richpanel claims SOC 2, HIPAA, and GDPR compliance. See how that compares across vendors →

Is Richpanel HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Richpanel on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Richpanel cover?

Richpanel handles customer conversations over chat, email, and social media.

When was Richpanel founded?

Richpanel was founded in 2019.

What are the best Richpanel alternatives?

Popular alternatives include Certainly, Gladly Sidekick, and Gorgias. See all Richpanel alternatives →

Updated July 2026

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