How much does Richpanel cost?

Richpanel uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The listed starting price is $99/seat + $0.20/AI conversation.

What does Richpanel integrate with?

Richpanel integrates with Shopify, WooCommerce, Magento, Klaviyo, Recharge, and Aircall.

What compliance standards does Richpanel meet?

Based on the vendor's own security and trust pages, Richpanel claims SOC 2, HIPAA, and GDPR compliance.

Is Richpanel HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Richpanel on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Richpanel cover?

Richpanel handles customer conversations over chat, email, and social media.

Can Richpanel take actions, or does it only answer questions?

Richpanel can take actions in connected systems, not just answer questions, including order status, refunds & returns, billing & subscription changes, and account updates.

What are the best Richpanel alternatives?

Popular alternatives include Certainly, Consio, and Gladly Sidekick.

Richpanel

AI Agents & Chatbots E-commerce Support

AI-first customer service for e-commerce: self-service portal plus AI that drafts and resolves.

Best for

Online stores on Shopify, WooCommerce or Magento that want an Amazon-style self-service portal in front of the inbox, AI that resolves tickets end to end, published usage pricing of $99 per seat plus $0.20 per AI conversation, and a money-back guarantee if the AI does not resolve half of tickets, with SOC 2, HIPAA and GDPR coverage.

Look elsewhere if

You are not an e-commerce brand, need voice as a verified channel or hosting outside the US, or want a free trial: Richpanel replaces the trial with its guarantee and carries a $200 monthly AI minimum.

Pricing: Per resolution from $99/seat + $0.20/AI conversation
Founded: 2019
Minimum commitment: $200/mo AI minimum
Company: Independent, venture-backed (Sequoia Capital), profitable
Channels: Chat, Email, Social
Data residency: US
Compliance: SOC 2 HIPAA GDPR
Integrations: Shopify WooCommerce Magento Klaviyo Recharge Aircall

Richpanel started from a heretical observation: the best support ticket is the one that never gets created. Founded in 2019 by Amit RG and backed by Y Combinator and Sequoia India's Surge program, it leads with an Amazon-style self-service portal for online stores, where shoppers track packages, change addresses, and start returns from their own account page without ever writing to support. Whatever still becomes a conversation lands in an omnichannel inbox, email, chat, social, and voice, where AI resolves tickets end to end in your brand voice, trained on your past tickets, with one-click migration from the help desk you are leaving.

The company sells confidence in numbers. Pricing is a clean usage model, roughly $0.20 per AI-handled conversation plus $99 per month per human seat, so a thousand AI conversations and one agent runs about $299 a month, and it advertises around 30 percent savings versus Gorgias, Zendesk, or Fin. The remarkable part is the guarantee: a 30-day full refund if the AI does not resolve at least half your tickets, which replaces the free trial and tells you how the team thinks.

Richpanel integrates deeply with Shopify, WooCommerce, and Magento plus the DTC stack of Klaviyo, Recharge, and Aftership, and positions squarely as the e-commerce alternative to bigger names, with more than 2,000 brands aboard.

Choose Richpanel if you run an online store, believe most tickets should be self-served out of existence, and like pricing you can verify on a napkin. It is one of the few vendors in the directory willing to be graded on outcomes.

Key features

Self-service customer portal
AI resolves tickets end to end
Omnichannel inbox with voice
One-click helpdesk migration
50% AI-resolution money-back guarantee

What the AI can do

Takes actions, not just answers. Richpanel can complete tasks in your other systems: Order status Refunds & returns Billing & subscription changes Account updates
Hands off to a human with the conversation context when it cannot resolve an issue.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Ridge: 70% lower cost per ticket; CSAT up from 88% to 96% Source
Aeons: 63% of conversations resolved end to end by AI Source
Haus: 55% of conversations close with no human Source

Visit Richpanel →

See the best Richpanel alternatives →

What does Richpanel cost? →

Frequently asked questions

Who is Richpanel best for?: Online stores on Shopify, WooCommerce or Magento that want an Amazon-style self-service portal in front of the inbox, AI that resolves tickets end to end, published usage pricing of $99 per seat plus $0.20 per AI conversation, and a money-back guarantee if the AI does not resolve half of tickets, with SOC 2, HIPAA and GDPR coverage. Look elsewhere if you are not an e-commerce brand, need voice as a verified channel or hosting outside the US, or want a free trial: Richpanel replaces the trial with its guarantee and carries a $200 monthly AI minimum.
How much does Richpanel cost?: Richpanel uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The listed starting price is $99/seat + $0.20/AI conversation. Compare pricing across all listed tools →
What does Richpanel integrate with?: Richpanel integrates with Shopify, WooCommerce, Magento, Klaviyo, Recharge, and Aircall.
What compliance standards does Richpanel meet?: Based on the vendor's own security and trust pages, Richpanel claims SOC 2, HIPAA, and GDPR compliance. See how that compares across vendors →
Is Richpanel HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Richpanel on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Richpanel cover?: Richpanel handles customer conversations over chat, email, and social media.
Can Richpanel take actions, or does it only answer questions?: Richpanel can take actions in connected systems, not just answer questions, including order status, refunds & returns, billing & subscription changes, and account updates.
When was Richpanel founded?: Richpanel was founded in 2019.
What are the best Richpanel alternatives?: Popular alternatives include Certainly, Consio, and Gladly Sidekick. See all Richpanel alternatives →

Sources for the facts on this page

Pricing page: richpanel.com Roughly 15x cheaper than a human, 5x cheaper than other AI checked September 2026
AI takes actions: richpanel.com It acts. Tracking, address edits, exchanges, store credit, subscription skips and pauses, cancellations and returns run against Shopify, Recharge, Loop and Skio. Each action carries its own permission. checked September 2026
Human handoff: richpanel.com Write your SOPs and connect your tools. It follows them exactly and escalates the rest. checked September 2026
AI actions: richpanel.com It acts. Tracking, address edits, exchanges, store credit, subscription skips and pauses, cancellations and returns run against Shopify, Recharge, Loop and Skio. checked September 2026
Minimum commitment: richpanel.com About $0.20 per AI resolved conversation on the annual rate, $200 a month minimum, plus $99 per human seat. checked September 2026
Data residency: richpanel.com Data Hosting and Storage Hosted on AWS in Oregon (us-west-2). checked September 2026
Company: richpanel.com Richpanel was founded in 2020, is profitable, and is backed by Sequoia Capital. checked October 2026

Updated October 2026

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