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Contact Center & CCaaS Enterprise Voice & Phone AI

Enterprise voice AI that resolves routine contact center calls end to end, with chat and SMS alongside human handoff.

Pricing

Paid from Custom

Founded

2017

Channels

Chat, Voice, SMS

Languages

30+ languages and dialects

Compliance

SOC 2 HIPAA GDPR PCI DSS

Integrations

Five9 Genesys Amazon Connect NICE Twilio Salesforce Service Cloud Zendesk ServiceNow

Replicant builds AI agents for enterprise contact centers, with voice as the flagship channel and chat and SMS alongside. Its agents pick up the phone, understand callers in natural language, and resolve routine requests end to end: roadside assistance dispatch, payments, order status, appointment scheduling. When a call needs a person, it hands off with full context. The company claims more than a billion minutes of production conversations, and its pitch is turning your best recorded calls into a testable AI agent quickly rather than scripting flows from scratch.

Replicant was founded in 2017 out of Atomic, the venture studio, with cofounders Benjamin Gleitzman (CTO) and Atomic's Jack Abraham; Gadi Shamia, previously COO of Talkdesk, joined as CEO in 2019. Customers have included AAA clubs and Xenial, the restaurant tech provider whose support lines serve Burger King and Wendy's locations. Funding totals roughly $113 million: a $27 million Series A led by Norwest in 2020 and a $78 million Series B led by Stripes in 2022, with Salesforce Ventures participating.

There are no published prices. Replicant sells three tiers (Quick Start, Professional, Enterprise) through a sales process, and billing is usage based, scaling with the conversation volume the AI actually handles. The company advertises a money back guarantee if results miss expectations, but budget for an enterprise procurement cycle, not a credit card signup.

Choose Replicant if you run a high volume contact center, want a vendor that owns deployment and tuning rather than a toolkit, and need connections into CCaaS and CRM systems like Five9, Genesys, Amazon Connect, Salesforce, and Zendesk. Skip it if you are a small team or a developer who wants self serve, per minute pricing: platforms like Retell AI or Vapi will get you a working phone agent the same afternoon, at published rates.

Key features

• End-to-end voice call resolution
• Chat and SMS automation
• CCaaS and CRM integrations
• Contextual handoff to agents
• Conversation analytics and reporting

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Frequently asked questions

How much does Replicant cost?

Replicant is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →

What does Replicant integrate with?

Replicant integrates with Five9, Genesys, Amazon Connect, NICE, Twilio, Salesforce Service Cloud, Zendesk, and ServiceNow.

What compliance standards does Replicant meet?

Based on the vendor's own security and trust pages, Replicant claims SOC 2, HIPAA, GDPR, and PCI DSS compliance. See how that compares across vendors →

Is Replicant HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Replicant on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Replicant cover?

Replicant handles customer conversations over chat, voice, and SMS.

What languages does Replicant support?

Replicant supports 30+ languages and dialects.

When was Replicant founded?

Replicant was founded in 2017.

What are the best Replicant alternatives?

Popular alternatives include Amazon Connect, boost.ai, and Cognigy. See all Replicant alternatives →

Updated July 2026

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