AI Agents & Chatbots Knowledge Base & Self-Service
Website-trained AI support chatbot for small businesses, with human escalation, lead capture, and a Zendesk Messaging AI agent mode.
Small businesses and SaaS teams that want an inexpensive chatbot trained on their own site, from $39 a month, including Zendesk teams adding an AI first responder.
You need an agent that takes actions in billing or account systems, or a full help desk, since SiteGPT is a content-trained chatbot first.
SiteGPT trains a support chatbot on your own content and embeds it on any site you like. You give it a URL, a sitemap or YouTube videos, upload files, paste raw text, or connect Notion, Google Drive, Dropbox, OneDrive, Box or GitHub, and the bot answers visitors from that material. Quick prompts start conversations, a button hands a visitor to a live agent when the AI should not continue, lead forms capture contact details, and a weekly email digest reports last week's numbers, the top topics and the questions the bot could not answer. Beyond the website widget it runs in Slack, Google Chat, Messenger, Crisp, Freshdesk Messaging, Zoho SalesIQ and WhatsApp (an add-on).
Two things set it apart from the many tools like it. The first is the Zendesk AI Agent on the Scale plan: SiteGPT installs as the first responder inside Zendesk Messaging and hands conversations to human agents with full history, which lets a Zendesk team add AI without moving help desks. The second is how agent-friendly it has become: there is a CLI, a remote MCP server, a REST API and SDKs, and an AI coding agent can create and train a working bot from a single URL with no account, then hand back a claim link. The iOS app gives a team a live inbox with push alerts when a visitor asks for a human.
SiteGPT does not publish founder or company history on its site, so none is recorded here. It claims a SOC 2 Type II examination with no exceptions, GDPR certification and a HIPAA assessment by DPLMC International, with a BAA available on Enterprise, and support for more than 95 languages. Infrastructure runs on Cloudflare Workers. The one named reference on the site is CBS Bahamas, which escalates to Zendesk.
Pricing is published and message-based. Starter is $39 a month billed yearly ($59 monthly) for one chatbot and up to 4,000 GPT-4.1-mini messages; Growth is $79 yearly ($129 monthly) with API access, analytics and integrations; Scale is $259 yearly ($429 monthly) and adds webhooks, AI conversation insights and the Zendesk AI agent; Enterprise is custom. Every self-serve plan starts with a 7-day trial that needs a credit card. Choose SiteGPT if you are a small business or SaaS team that wants a straightforward, inexpensive bot trained on your site, especially one that can sit inside Zendesk. Skip it if you need agentic actions in billing or account systems, which this product does not emphasize, or if you want no credit card at signup.
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Starter plan pricing: $59/month billed monthly, or $468/year billed yearly (equivalent to $39/month).checked October 2026
Starter plan pricing: $59/month billed monthly, or $468/year billed yearly (equivalent to $39/month).checked October 2026
Every self-serve plan starts with a 7-day free trialchecked October 2026
credit card required, cancel anytime before it endschecked October 2026
WhatsApp Offer immediate, intelligent responses to customer queries directly in this popular messaging app.checked October 2026
SOC 2 Type II GDPR Compliant HIPAA Compliantchecked October 2026
95+ languages supportedchecked October 2026
While AI can handle a vast majority of inquiries, some conversations require human touch. Users can seamlessly transition the conversation to a live agent at the push of a button.checked October 2026
SiteGPT launched in March 2023.checked October 2026
Updated October 2026
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