How much does Serval cost?

Serval is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does Serval integrate with?

Serval integrates with Slack, Microsoft Teams, Okta, Jamf, Google Workspace, Microsoft Graph, Active Directory, CrowdStrike, BambooHR, HiBob, Rippling, GitHub, Confluence, Notion, PingID, ServiceNow, Jira, Zendesk, and Freshservice.

Which support channels does Serval cover?

Serval handles customer conversations over chat and email.

Can Serval take actions, or does it only answer questions?

Serval can take actions in connected systems, not just answer questions, including password & access resets.

Can I buy Serval without talking to sales?

No. Access starts with a demo or a conversation with sales.

What are the best Serval alternatives?

Popular alternatives include Atomicwork, ClearFeed, and Espressive Barista.

Serval

AI Agents & Chatbots Internal IT & Employee Support

AI-native ITSM where admins build automations from plain English and a help desk agent resolves employee requests using only approved workflows.

Best for

Fast-growing, SaaS-heavy companies that want an AI-built automation layer for IT, access and onboarding, with a guided pilot and a 50 percent automation guarantee.

Look elsewhere if

You need transparent list pricing or a self-serve trial, since Serval is sold through a demo-led pilot with a platform fee.

Pricing: Paid from Custom
Founded: 2024
How you buy: Sales-led (demo first)
Company: Independent, venture-backed (Sequoia, Redpoint)
Channels: Chat, Email
Integrations: Slack Microsoft Teams Okta Jamf Google Workspace Microsoft Graph Active Directory CrowdStrike BambooHR HiBob Rippling GitHub Confluence Notion PingID ServiceNow Jira Zendesk Freshservice

Serval is an AI-native IT service management platform for employee support. It covers requests, incidents, problems, changes and HR journeys, a CMDB with hardware and software asset management, and access management with just-in-time grants that revoke automatically and user access reviews. The AI is split into two agents with deliberately different powers. Catalyst, the admin agent, turns a natural-language prompt into a code-based workflow, from a password reset to a full onboarding journey, which admins can then edit in plain English or in code. The help desk agent, which employees reach through Slack, Microsoft Teams, email or the web, reasons over each request but can only act through workflows admins have reviewed and published, so actions against your systems stay deterministic and auditable.

Serval also tries to find the automation work for you. An Automation Opportunity Finder reads recent tickets, spots repetitive requests with no workflow or knowledge behind them, and drafts the workflows and help desk skills for an admin to review and publish. Background agents look for problems before anyone files a ticket (the homepage example is Macs whose FileVault recovery keys never escrowed to the MDM) and draft a fix, and knowledge suggestions flag missing or stale articles based on ticket data. You can replace your ITSM outright or run Serval on top of it, with bi-directional sync to systems like ServiceNow, Jira and Zendesk. The integrations catalog lists 179 apps, including Okta, Jamf, Google Workspace, Microsoft Graph, CrowdStrike, BambooHR and PingID, and anything else can be connected by API, MCP or A2A.

Serval is a San Francisco company. Its $47 million Series A in October 2025 was led by Redpoint Ventures with First Round, General Catalyst, Box Group, Bessemer and Chemistry, and in December 2025 it announced a $75 million Series B led by Sequoia at a $1 billion valuation, $127 million raised since August. Serval says revenue grew 500 percent in the 90 days between the two rounds. Perplexity's head of IT says Serval automates more than half of its IT tickets and fully automates onboarding and offboarding; Ramp, SeatGeek, Together AI, Mercor, Cribl, Abridge, Clay and Verkada are also named customers.

There is no list price. The pricing page describes one platform fee, a guided pilot with a dedicated deployment engineering team, and a guarantee that 50 percent of your tickets will be automated. Choose Serval if you are a fast-growing, cloud-heavy company that wants IT automation built by describing it, with hard limits on what the AI may do. Skip it if you need published pricing or a self-serve start, or if your environment is mostly on-premises tools outside its integration catalog.

Key features

Catalyst agent that builds workflows from natural language
Help desk agent limited to admin-approved tools
Automation Opportunity Finder and proactive background agents
Just-in-time access and user access reviews
Runs standalone or on top of ServiceNow, Jira or Zendesk

What the AI can do

Takes actions, not just answers. Serval can complete tasks in your other systems: Password & access resets
Hands off to a human with the conversation context when it cannot resolve an issue.

Visit Serval →

See the best Serval alternatives →

Frequently asked questions

Who is Serval best for?: Fast-growing, SaaS-heavy companies that want an AI-built automation layer for IT, access and onboarding, with a guided pilot and a 50 percent automation guarantee. Look elsewhere if you need transparent list pricing or a self-serve trial, since Serval is sold through a demo-led pilot with a platform fee.
How much does Serval cost?: Serval is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Serval integrate with?: Serval integrates with Slack, Microsoft Teams, Okta, Jamf, Google Workspace, Microsoft Graph, Active Directory, CrowdStrike, BambooHR, HiBob, Rippling, GitHub, Confluence, Notion, PingID, ServiceNow, Jira, Zendesk, and Freshservice.
Which support channels does Serval cover?: Serval handles customer conversations over chat and email.
Can Serval take actions, or does it only answer questions?: Serval can take actions in connected systems, not just answer questions, including password & access resets.
Can I buy Serval without talking to sales?: No. Access starts with a demo or a conversation with sales.
When was Serval founded?: Serval was founded in 2024.
What are the best Serval alternatives?: Popular alternatives include Atomicwork, ClearFeed, and Espressive Barista. See all Serval alternatives →

Sources for the facts on this page

Pricing model: serval.com Serval ITSM software pricing: One platform fee, no surprises checked October 2026
Starting price: serval.com Serval ITSM software pricing: One platform fee, no surprises checked October 2026
Channels: serval.com Chat-first employee experience that resolves requests instantly across Slack, email, and web. checked October 2026
How you buy: serval.com Experience a pilot built around real results, with a dedicated deployed engineering team on the ground checked October 2026
AI actions: serval.com Reset my MFA because I got a new phone checked October 2026
Human handoff: serval.com Unified workspace for both AI-handled and human-escalated issues to eliminate tool switching. checked October 2026
AI takes actions: serval.com Done, I’ve reset your Microsoft Entra MFA. Next time you sign in, you’ll be prompted to set up MFA again. checked October 2026
Founded year: serval.com This new round brings Serval’s total funding to $52 million since its founding in 2024. checked October 2026

Updated October 2026

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