How much does Octocom cost?

Octocom is a paid product. The listed starting price is $100/mo (up to 199 conversations).

What does Octocom integrate with?

Octocom integrates with Shopify, WooCommerce, PrestaShop, Adobe Commerce (Magento), BigCommerce, Stripe, PayPal, Braintree, Adyen, AfterShip, ShipStation, Narvar, Loop Returns, Happy Returns, Recharge, Skio, Bold, Stay AI, Klaviyo, Mailchimp, QuickBooks, Xero, Zendesk, Gorgias, Intercom, Slack, Trustpilot, Google Business Profile, Okendo, Judge.me, and Google Analytics.

What compliance standards does Octocom meet?

Based on the vendor's own security and trust pages, Octocom claims GDPR compliance.

Which support channels does Octocom cover?

Octocom handles customer conversations over chat, email, voice, SMS, WhatsApp, and social media.

What languages does Octocom support?

Language coverage for Octocom: Multi-language detection.

Can Octocom take actions, or does it only answer questions?

Octocom can take actions in connected systems, not just answer questions, including refunds & returns and billing & subscription changes.

Does Octocom have a free trial?

Yes: Free trial (no credit card required).

Can I buy Octocom without talking to sales?

Yes. You can sign up and start on your own.

What are the best Octocom alternatives?

Popular alternatives include Dixa, eDesk, and Gladly Sidekick.

Octocom

AI Agents & Chatbots E-commerce Support Help Desk & Ticketing

AI agents for consumer brands that resolve support requests and take guarded actions like refunds and address changes across chat, email, social and voice.

Best for

Shopify, WooCommerce, Magento and PrestaShop brands handling up to 5,000 conversations a month that want an action-taking AI agent with strict per-action guardrails, from $100 a month.

Look elsewhere if

You need named security certifications or published customer references, since Octocom lists GDPR support and encryption but no audits, founders or case studies.

Pricing: Paid from $100/mo (up to 199 conversations)
Free trial: Free trial (no credit card required)
How you buy: Self-serve signup
Channels: Chat, Email, Voice, SMS, WhatsApp, Social
Languages: Multi-language detection
Data residency: Region selection (Scale plan)
Compliance: GDPR
Integrations: Shopify WooCommerce PrestaShop Adobe Commerce (Magento) BigCommerce Stripe PayPal Braintree Adyen AfterShip ShipStation Narvar Loop Returns Happy Returns Recharge Skio Bold Stay AI Klaviyo Mailchimp QuickBooks Xero Zendesk Gorgias Intercom Slack Trustpilot Google Business Profile Okendo Judge.me Google Analytics

Octocom builds AI agents for consumer businesses, mostly online retailers, and packages them as one platform with a shared team inbox. There are four agent roles: a customer service agent that handles inbound conversations end to end, a shopping consultant that recommends from your live catalog, a voice agent that answers inbound phone calls and routes complex cases to a person, and a social media agent that replies to comments and DMs, hides spam and toxic comments, and moves order problems from public comments into a DM. Answers come from your catalog, order data, help articles and uploaded documents, with hallucination mitigation and jailbreak prevention listed as standard on every plan.

The distinctive part is how much the agent is allowed to do, and how tightly you can limit it. Octocom ships more than 200 prebuilt actions, such as refunds, returns, product swaps, subscription pauses, address changes and discounts, across tools like Shopify, Stripe, AfterShip, Loop, Recharge, Skio and ShipStation. Each action carries its own boundaries: a maximum refund without approval, conditions such as a photo of the damage or an order inside the return window, and rules that always escalate VIP customers, sensitive topics, low-confidence answers or anyone who asks for a human. Workflows, rules and documents keep a version history with one-click rollback, and developers can add API or Python actions, webhooks and sidebar widgets. Storefront integrations cover Shopify, WooCommerce, PrestaShop, Magento 2 and BigCommerce, and a two-way sync with Zendesk, Gorgias and Intercom is available as an add-on.

The site's footer reads Octocom, Inc., and the company says more than 1,000 companies use it, but octocom.ai does not publish its founders, founding year, funding or named customer results, so this listing records none of them. On security, it lists encryption in transit and at rest, GDPR support with data processing agreements and EU sub-processors, role-based access and audit logs, with region selection for data residency on the Scale plan only.

Pricing is published and tied to conversation volume. Basic is $100 a month for up to 199 conversations, one AI agent and three human seats; Advanced starts at $200 a month and scales in bands up to 5,000 conversations, with up to five agents, ten seats, human handoff, API access and A/B testing of prompts; Scale is custom above 5,000. WhatsApp and SMS are add-ons. You can start a free trial without a credit card and set the agent up yourself. Choose Octocom if you run a Shopify, WooCommerce, Magento or PrestaShop store under 5,000 conversations a month and want an agent that takes real actions inside limits you set. Skip it if your procurement needs named certifications or a vendor with a published track record, which octocom.ai does not provide.

Key features

200+ prebuilt actions for refunds, returns and order edits
Per-action limits, conditions and escalation rules
Voice agent for inbound calls
Social comment and DM automation
Shared team inbox with version history and rollback

What the AI can do

Takes actions, not just answers. Octocom can complete tasks in your other systems: Refunds & returns Billing & subscription changes
Hands off to a human with the conversation context when it cannot resolve an issue.

Visit Octocom →

See the best Octocom alternatives →

Frequently asked questions

Who is Octocom best for?: Shopify, WooCommerce, Magento and PrestaShop brands handling up to 5,000 conversations a month that want an action-taking AI agent with strict per-action guardrails, from $100 a month. Look elsewhere if you need named security certifications or published customer references, since Octocom lists GDPR support and encryption but no audits, founders or case studies.
How much does Octocom cost?: Octocom is a paid product. The listed starting price is $100/mo (up to 199 conversations). Compare pricing across all listed tools →
What does Octocom integrate with?: Octocom integrates with Shopify, WooCommerce, PrestaShop, Adobe Commerce (Magento), BigCommerce, Stripe, PayPal, Braintree, Adyen, AfterShip, ShipStation, Narvar, Loop Returns, Happy Returns, Recharge, Skio, Bold, Stay AI, Klaviyo, Mailchimp, QuickBooks, Xero, Zendesk, Gorgias, Intercom, Slack, Trustpilot, Google Business Profile, Okendo, Judge.me, and Google Analytics.
What compliance standards does Octocom meet?: Based on the vendor's own security and trust pages, Octocom claims GDPR compliance. See how that compares across vendors →
Which support channels does Octocom cover?: Octocom handles customer conversations over chat, email, voice, SMS, WhatsApp, and social media.
What languages does Octocom support?: Language coverage for Octocom: Multi-language detection.
Can Octocom take actions, or does it only answer questions?: Octocom can take actions in connected systems, not just answer questions, including refunds & returns and billing & subscription changes.
Does Octocom have a free trial?: Yes: Free trial (no credit card required).
Can I buy Octocom without talking to sales?: Yes. You can sign up and start on your own.
What are the best Octocom alternatives?: Popular alternatives include Dixa, eDesk, and Gladly Sidekick. See all Octocom alternatives →

Sources for the facts on this page

Starting price: octocom.ai Basic $100 /mo For small teams getting started with AI agents. checked October 2026
Pricing model: octocom.ai Pricing that scales with your conversations. checked October 2026
Channels: octocom.ai AI agents that work 24/7 across chat, voice, and email. checked October 2026
Channels: octocom.ai Two-way WhatsApp Business conversations handled by the same AI agent and team inbox. … Inbound and outbound SMS conversations with dedicated numbers for support and notifications. … Answer Messenger conversations from your Facebook page with the same AI agent and inbox. checked October 2026
Compliance: octocom.ai GDPR support Data processing agreements, EU sub-processors, and support for GDPR data subject requests. checked October 2026
Free trial: octocom.ai No credit card required, and our team is here to help you get to value fast. checked October 2026
How you buy: octocom.ai Get the agent live yourself with guided in-app setup, no professional services required. checked October 2026
AI actions: octocom.ai Refunds, returns, swaps, pauses, across Shopify, Stripe, AfterShip, and more. checked October 2026
Human handoff: octocom.ai Conversation handoff to human agents Seamlessly transfer chats to a human teammate with full context when the AI can't resolve a request. checked October 2026
AI takes actions: octocom.ai Built to act, not just answer. Where most AI hands customers a policy and a to-do list, yours does the work, across your stack, at scale, with a clear audit trail. checked October 2026
Data residency: octocom.ai Data residency Choose where customer data is stored to meet regional compliance and data sovereignty needs. Default region Default region Region selection checked October 2026
Languages: octocom.ai Multi-language detection checked October 2026

Updated October 2026

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