AI Customer Support Software by Integration

Amazon Connect (13 tools)

Amazon Connect is AWS's contact-center platform, popular with teams that want cloud infrastructure they can compose.

Five9 (12 tools)

Five9 runs the telephony for many mid-market and enterprise contact centers, and the AI tools below integrate with it: voice agents answering calls before they hit a queue, real-time coaching for agents on live calls, and QA scoring the recordings afterwards.

Freshdesk (6 tools)

Freshdesk teams get AI two ways: the features built into the Freshworks platform itself, and an independent AI layer that plugs in on top.

Genesys (19 tools)

Genesys is one of the major contact-center platforms, and an ecosystem of AI vendors integrates with it rather than competing head-on: virtual agents that answer calls and chats routed through Genesys, real-time agent assist, and QA tools that analyze its interactions.

Gorgias (5 tools)

Gorgias is a help desk built for e-commerce, and these tools integrate with it rather than replace it: AI agents that resolve tickets inside Gorgias, QA tools that score its conversations, and brand-voice specialists that answer through it.

HubSpot (11 tools)

A HubSpot integration lets a support tool see the CRM picture behind a conversation: the contact, the company, the deal stage.

Instagram (6 tools)

For consumer brands, Instagram DMs and comments are support tickets whether you staff them or not.

Intercom (9 tools)

These tools plug into Intercom: some deploy AI agents in its Messenger and inbox, others add quality assurance or analytics on top of the conversations happening there.

Jira (13 tools)

For B2B and technical support, the hard tickets end in engineering, and a Jira integration is how they get there without losing context.

Kustomer (8 tools)

Kustomer's timeline-first CRM approach made it a common base for retail and marketplace support teams, and an ecosystem of AI tools deploys on top of it.

Microsoft Dynamics 365 (11 tools)

Enterprises running Microsoft Dynamics 365 for customer service need AI tools that read and write its cases and contacts, and the list below is filtered to tools that publish exactly that integration.

Microsoft Teams (13 tools)

Teams is where support happens for a lot of enterprises, both for employees asking IT and HR questions and for B2B customers in shared channels.

Salesforce (53 tools)

A Salesforce integration usually means Service Cloud: reading and writing cases, pulling CRM context into a conversation, and handing off to agents inside the console.

ServiceNow (18 tools)

A ServiceNow integration signals a tool built for enterprise service management: creating and updating records, following ITSM workflow, and often serving employees (IT, HR) as much as external customers.

Shopify (28 tools)

For a Shopify store, the integration is the whole point: an AI agent that can look up an order, edit a shipping address, or start a return resolves tickets, while one that cannot just recites policy.

Slack (25 tools)

Slack integrations come in two very different flavors.

Stripe (7 tools)

Billing questions are a huge slice of support volume, and a Stripe integration lets an AI agent actually answer them: looking up a charge, checking subscription status, sometimes processing a refund under policy.

Twilio (15 tools)

Twilio provides the programmable voice and messaging layer many custom support stacks are built on, including Twilio Flex contact centers.

WhatsApp (13 tools)

In much of the world WhatsApp is the default way customers contact a business, and support tooling has caught up.

Zendesk (45 tools)

Zendesk is the help desk the modern AI support ecosystem grew up around, and most vendors treat it as a first-class deployment target.