How much does Scorebuddy cost?

Scorebuddy is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does Scorebuddy integrate with?

Scorebuddy integrates with Genesys, Amazon Connect, NICE CXone, Five9, Talkdesk, Aircall, Dixa, Zendesk, Intercom, Salesforce, Freshdesk, Kustomer, LivePerson, LiveChat, Assembled, and OpenAPI.

What compliance standards does Scorebuddy meet?

Based on the vendor's own security and trust pages, Scorebuddy claims SOC 2 and ISO 27001 compliance.

Which support channels does Scorebuddy cover?

Scorebuddy handles customer conversations over chat, email, and voice.

Can I buy Scorebuddy without talking to sales?

No. Access starts with a demo or a conversation with sales. Minimum commitment: Annual contract.

When was Scorebuddy founded?

Scorebuddy was founded in 2012.

What are the best Scorebuddy alternatives?

Popular alternatives include AmplifAI, Authenticx, and CallMiner.

Scorebuddy

Contact Center & CCaaS QA & Conversation Analytics

Contact center QA platform with AI auto scoring of every conversation, QA for chatbots, conversation analytics, coaching and a built-in LMS.

Best for

Mid-size and enterprise contact centers and BPOs that want established QA workflows with AI auto scoring for both human agents and chatbots.

Look elsewhere if

You need AI scoring on an entry-level plan or only want light ticket reviews inside your helpdesk.

Pricing: Paid from Custom
Founded: 2012
Free trial: 14-day free trial
How you buy: Sales-led (demo first)
Minimum commitment: Annual contract
Company: Independent, backed by Foresight Group (€5M, Nov 2024)
Channels: Chat, Email, Voice
Data residency: EU, US or UK data regions (Elite plan)
Compliance: SOC 2 ISO 27001
Integrations: Genesys Amazon Connect NICE CXone Five9 Talkdesk Aircall Dixa Zendesk Intercom Salesforce Freshdesk Kustomer LivePerson LiveChat Assembled OpenAPI

Scorebuddy, now marketed as ScorebuddyCX, started as a contact center quality assurance tool and has grown into what it calls a CX intelligence platform. The base is configurable scorecards, QA workflows, calibration, peer-to-peer scoring, agent dashboards, and root cause and compliance reporting. AI Auto Scoring scores voice, chat and email conversations against your own scorecards, with a claimed 90%+ accuracy; conversation analytics adds sentiment and contact-driver trends; and a coaching module plus an integrated learning management system assign training when the data shows a skill gap.

Two things set it apart. QA for Bots applies the same discipline to AI chatbots and voice bots: it checks each bot response against your approved knowledge base to flag hallucinations, monitors guardrail violations and sensitive topics, and scores tone and brand alignment, with human-in-the-loop calibration to validate the AI's scores. That puts human agents and bots on one quality view, which matters more as volume shifts to AI. It is also standalone rather than bundled with a telephony stack, which BenefitMall cites as its reason for choosing it, and connectors cover Genesys, Amazon Connect, NICE CXone, Five9, Talkdesk, Aircall, Zendesk, Intercom, Salesforce, Freshdesk, Kustomer, LivePerson, Dixa and Assembled.

Scorebuddy launched in 2012 and is based in Dublin, Ireland. Its parent company is Sentient Solutions, founded by CEO Derek Corcoran, a former Avaya Ireland country director. It acquired Cx Moments in 2020 and took a €5 million investment from Foresight Group in November 2024 to accelerate its GenAI work. It says more than 50,000 agents in 25+ countries use it, and named customers include Intercom, Tide, Permanent TSB, Sun Life, British Red Cross, Deriv and Games24x7. It is ISO 27001:2022 certified by DNV and states SOC 2 Type 2 compliance, and the top plan offers EU, US or UK data regions.

Pricing is quoted by user count and package, on annual contracts. Foundation covers core QA; Accelerate adds AI Auto Scoring with 500 AI scores a month, BI dashboards, coaching and CCaaS integrations; Elite adds conversation analytics, AI voice transcription, 1,000 AI scores, Salesforce integration, the open API, SSO and a choice of data region. AI scoring and transcription consume credits beyond the included amounts. A 14-day free trial is available. Choose Scorebuddy if you run a mid-size or enterprise contact center or BPO that wants mature QA workflows with AI scoring layered on, including for your bots. Skip it if you need AI scoring on the entry plan, since Foundation has none, or if a lightweight review tool inside your helpdesk would do.

Key features

AI Auto Scoring on your own scorecards across voice, chat and email
QA for Bots with hallucination and guardrail checks
Conversation analytics with sentiment and contact drivers
Coaching plans and integrated LMS
Calibration, peer scoring and compliance reporting

Visit Scorebuddy →

See the best Scorebuddy alternatives →

Frequently asked questions

Who is Scorebuddy best for?: Mid-size and enterprise contact centers and BPOs that want established QA workflows with AI auto scoring for both human agents and chatbots. Look elsewhere if you need AI scoring on an entry-level plan or only want light ticket reviews inside your helpdesk.
How much does Scorebuddy cost?: Scorebuddy is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Scorebuddy integrate with?: Scorebuddy integrates with Genesys, Amazon Connect, NICE CXone, Five9, Talkdesk, Aircall, Dixa, Zendesk, Intercom, Salesforce, Freshdesk, Kustomer, LivePerson, LiveChat, Assembled, and OpenAPI.
What compliance standards does Scorebuddy meet?: Based on the vendor's own security and trust pages, Scorebuddy claims SOC 2 and ISO 27001 compliance. See how that compares across vendors →
Which support channels does Scorebuddy cover?: Scorebuddy handles customer conversations over chat, email, and voice.
Does Scorebuddy have a free trial?: Yes: 14-day free trial.
Can I buy Scorebuddy without talking to sales?: No. Access starts with a demo or a conversation with sales. Minimum commitment: Annual contract.
When was Scorebuddy founded?: Scorebuddy was founded in 2012.
What are the best Scorebuddy alternatives?: Popular alternatives include AmplifAI, Authenticx, and CallMiner. See all Scorebuddy alternatives →

Sources for the facts on this page

Pricing model: scorebuddycx.com Scorebuddy pricing is based on both the number of users and the package you choose checked October 2026
Starting price: scorebuddycx.com Request a price checked October 2026
Founded year: scorebuddycx.com Founded in 2012, we've grown from a contact center QA platform into a full CX intelligence solution checked October 2026
Channels: scorebuddycx.com Auto-score 100% of conversations across voice, chat, and email, with 90%+ accuracy. checked October 2026
Compliance: scorebuddycx.com Scorebuddy is ISO 27001:2022 certified by DNV, a UKAS-accredited certification body, and SOC 2 Type 2 compliant checked October 2026
Data residency: scorebuddycx.com Select Data Regions (EU, US, UK) checked October 2026
Free trial: scorebuddycx.com Yes, a 14-day free trial is available checked October 2026
How you buy: scorebuddycx.com Simply complete the short form at the bottom of this page and a member of the team will reach out checked October 2026
Minimum commitment: scorebuddycx.com We offer flexible annual contracts. This ensures stability for your team and keeps costs predictable. checked October 2026

Updated October 2026

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