Re:amaze
E-commerce Support Help Desk & Ticketing
Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.
- Pricing
- Paid from $29/user/mo
- Founded
- 2012
- Channels
- Chat, Email, Voice, SMS, Social
Re:amaze is the help desk that came with the domain name. Founded in 2012 and acquired by GoDaddy in 2021, it serves more than 5,000 e-commerce brands with a practical bundle: multi-brand shared inboxes, live chat, chatbots, an FAQ center, status pages, and proactive messaging, with tight integrations into Shopify, BigCommerce, and WooCommerce so agents see orders next to conversations. For a store owner it covers the whole support surface from one tool at an SMB price.
Its AI arrived without ceremony and without an enterprise gate: an AI Agent that resolves common customer questions from your FAQ and content is included in every plan, alongside AI that drafts and improves agent replies and summarizes threads. Each tier includes a monthly allowance of AI resolutions per user, with overage at $0.85 a resolution, so small teams get real automation without a separate AI contract.
Pricing is refreshingly plain: Basic at $29 per team member per month, Pro at $49, Plus at $69, a 14-day full-featured trial, and, the genuinely unusual option, a $59 flat-rate Starter plan with unlimited team members capped at 500 conversations a month, a shape almost nobody else offers and a gift to seasonal businesses.
Re:amaze is the sensible pick for small and mid-size online stores that want everything in one affordable tool, with the GoDaddy backing as a stability signal. High-volume brands chasing maximum automation rates will graduate to Gorgias or a dedicated AI agent; plenty of stores never need to.
Key features
- Multi-brand shared inbox
- Live chat and chatbots
- FAQ and help center
- Workflow automation rules
- AI Agent in every plan
See the best Re:amaze alternatives →
Frequently asked questions
- How much does Re:amaze cost?
- Re:amaze is a paid product. The listed starting price is $29/user/mo. Compare pricing across all listed tools →
- What does Re:amaze integrate with?
- Re:amaze integrates with Shopify, BigCommerce, WordPress, Stripe, Slack, and Zapier.
- Which support channels does Re:amaze cover?
- Re:amaze handles customer conversations over chat, email, voice, SMS, and social media.
- When was Re:amaze founded?
- Re:amaze was founded in 2012.
- What are the best Re:amaze alternatives?
- Popular alternatives include Gladly Sidekick, Gorgias, and Atomicwork. See all Re:amaze alternatives →
Updated July 2026
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