How much does SysAid cost?

SysAid is a paid product. The listed starting price is $89/agent/mo (Professional, by quote).

What does SysAid integrate with?

SysAid integrates with Microsoft Teams, Slack, Google Chat, Microsoft Entra ID, Active Directory, Microsoft Intune, SharePoint, Microsoft 365, Google Workspace, Okta, Salesforce, and Workato.

What compliance standards does SysAid meet?

Based on the vendor's own security and trust pages, SysAid claims SOC 2, GDPR, and ISO 27001 compliance.

Which support channels does SysAid cover?

SysAid handles customer conversations over chat and email.

Can SysAid take actions, or does it only answer questions?

SysAid can take actions in connected systems, not just answer questions, including account updates and ticket routing & tagging.

Does SysAid have a free trial?

Yes: 30-day free trial, no credit card.

Can I buy SysAid without talking to sales?

No. Access starts with a demo or a conversation with sales. Minimum commitment: 20 agents minimum (Enterprise).

What are the best SysAid alternatives?

Popular alternatives include Atomicwork, ClearFeed, and Jira Service Management.

SysAid

AI Agents & Chatbots Help Desk & Ticketing Internal IT & Employee Support

ITSM platform with agentic AI that resolves incidents and requests, plus Dex, an autonomous IT engineer priced per technician.

Best for

Mid-size and enterprise IT teams that want a full ITIL service desk with agentic AI, Copilots and 100+ prebuilt agents included in a per-agent price.

Look elsewhere if

You want a lightweight, Slack-native request tool rather than a complete ITSM suite with change, problem and asset management to configure.

Pricing: Paid from $89/agent/mo (Professional, by quote)
Founded: 2002
Free trial: 30-day free trial, no credit card
How you buy: Sales-led (demo first)
Minimum commitment: 20 agents minimum (Enterprise)
Company: Independent, private (founded 2002)
Channels: Chat, Email
Languages: 42 languages
Data residency: UK data centre available (opened June 2026); other regions not listed on the pages read
Compliance: SOC 2 GDPR ISO 27001
Integrations: Microsoft Teams Slack Google Chat Microsoft Entra ID Active Directory Microsoft Intune SharePoint Microsoft 365 Google Workspace Okta Salesforce Workato

SysAid is a long-established IT service management platform (incident, request, change and problem management, CMDB, asset and license management, SLAs and a self-service portal) that has rebuilt its pitch around agentic AI. Employees can raise tickets through the portal, email, chat or Microsoft Teams. The SysAid Copilot chatbot for end users resolves issues in natural language, runs AI agents to fix requests automatically, and collects the right details before creating a ticket for a human. A separate Copilot for IT agents prioritizes the queue, recommends next steps, summarizes cases and drafts replies. Behind both sit 100+ prebuilt AI agents that take action in SysAid and connected systems such as Azure AD, Intune, SharePoint, Office 365, Slack and Salesforce, a no-code agent builder, and AI Automations that turn a plain-language prompt into a working automation.

Two things are worth understanding. First, governance: SysAid logs every AI action and ties it to rules your team sets, answers come only from sources you choose (tickets, docs, SharePoint, the knowledge base), and data stays in your tenant rather than training anyone else's model. Second, Dex, a newer product sold separately and billed per technician rather than per employee or resolution. Employees ask Dex Go in Teams, Slack, Google Chat, the portal or email; technicians drive Dex Pro from a console; capacity is counted in weighted tasks, so a password reset counts as about a quarter of a task and a hard device fault about eight. On Copilot, SysAid reports a 68 percent average AI containment rate across 1.11 million tickets handled monthly.

Israel Lifshitz founded SysAid Technologies in 2002, and Avi Kedmi is now CEO. SysAid says 5,000+ IT teams in 140 countries run on it and that the product is available in 42 languages. In June 2026 it opened a UK data centre for customers that need data kept in the country, and it cites SOC 2 Type II, ISO 27001, 27017 and 27018, Cyber Essentials and Cloud Security Alliance certification. Customer stories on the homepage include a 93 percent AI-contained resolution rate and an 8x return on investment.

The ITSM Professional plan starts at $89 per agent per month with unlimited agentic AI, the Copilots, prebuilt agents and 100K Workato credits included, but it is sold through a quote; Enterprise is custom from 20 agents. Dex is self-serve: a free 30-day trial with no credit card, then Standard at $89 per technician per month billed annually for about 150 tasks, or Max at $189 for about 450. Choose SysAid if you want a full ITIL service desk where the AI is included rather than metered, and you value audit trails on what it does. Skip it if you only need a light Slack-first request tool, because SysAid is a complete ITSM suite with the setup that implies.

Key features

Copilot chatbots for end users and IT agents
100+ prebuilt AI agents and no-code agent builder
Dex autonomous IT engineer in Teams, Slack and Google Chat
AI action logging and governance guardrails
Full ITSM with CMDB and asset management

What the AI can do

Takes actions, not just answers. SysAid can complete tasks in your other systems: Account updates Ticket routing & tagging
Hands off to a human with the conversation context when it cannot resolve an issue.

Visit SysAid →

See the best SysAid alternatives →

Frequently asked questions

Who is SysAid best for?: Mid-size and enterprise IT teams that want a full ITIL service desk with agentic AI, Copilots and 100+ prebuilt agents included in a per-agent price. Look elsewhere if you want a lightweight, Slack-native request tool rather than a complete ITSM suite with change, problem and asset management to configure.
How much does SysAid cost?: SysAid is a paid product. The listed starting price is $89/agent/mo (Professional, by quote). Compare pricing across all listed tools →
What does SysAid integrate with?: SysAid integrates with Microsoft Teams, Slack, Google Chat, Microsoft Entra ID, Active Directory, Microsoft Intune, SharePoint, Microsoft 365, Google Workspace, Okta, Salesforce, and Workato.
What compliance standards does SysAid meet?: Based on the vendor's own security and trust pages, SysAid claims SOC 2, GDPR, and ISO 27001 compliance. See how that compares across vendors →
Which support channels does SysAid cover?: SysAid handles customer conversations over chat and email.
What languages does SysAid support?: SysAid supports 42 languages.
Can SysAid take actions, or does it only answer questions?: SysAid can take actions in connected systems, not just answer questions, including account updates and ticket routing & tagging.
Does SysAid have a free trial?: Yes: 30-day free trial, no credit card.
Can I buy SysAid without talking to sales?: No. Access starts with a demo or a conversation with sales. Minimum commitment: 20 agents minimum (Enterprise).
When was SysAid founded?: SysAid was founded in 2002.
What are the best SysAid alternatives?: Popular alternatives include Atomicwork, ClearFeed, and Jira Service Management. See all SysAid alternatives →

Sources for the facts on this page

Pricing model: sysaid.com $89 agent/month Get a quote checked October 2026
Starting price: sysaid.com $89 agent/month Get a quote checked October 2026
Founded year: sysaid.com In 2002, he founded SysAid Technologies checked October 2026
Channels: sysaid.com Accept tickets via portal, email, chat, or Microsoft Teams checked October 2026
Compliance: sysaid.com SOC 2 Type 2 · ISO 27001/27017/27018 · GDPR checked October 2026
Data residency: sysaid.com UK customers can now have their data hosted entirely within the United Kingdom checked October 2026
Languages: sysaid.com 42 Languages Available checked October 2026
Free trial: sysaid.com Every account starts free for 30 days with no credit card. checked October 2026
How you buy: sysaid.com $89 agent/month Get a quote checked October 2026
AI actions: sysaid.com Purpose-built AI agents that handle routine ITSM tasks across SysAid and your connected systems, resolving tickets, managing users, and taking action without manual intervention. checked October 2026
Human handoff: sysaid.com And when an issue genuinely needs a human, it automatically lands in the right hands with the right information. checked October 2026
AI takes actions: sysaid.com Let your AI resolve incidents, fulfill requests, trigger workflows, and build automations on its own. checked October 2026
Minimum commitment: sysaid.com Custom starting at 20 agents Contact sales checked October 2026

Updated October 2026

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