Yuma AI
AI Agents & Chatbots E-commerce Support
Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.
- Pricing
- Per resolution from $14,400/yr (~$1.20/resolution)
- Founded
- 2022
- Integrations
- Shopify Gorgias Zendesk Kustomer Salesforce Recharge
Yuma AI has one of the better origin stories in the category. Founder Guillaume Luccisano, a three-time Y Combinator founder who previously sold Socialcam to Autodesk and co-founded Triplebyte, shipped an experimental GPT-powered support app on the Gorgias app store in November 2022, days before ChatGPT launched. Merchants flooded his inbox overnight, and Yuma became one of the first companies to apply modern generative AI to e-commerce support specifically.
That head start shows in how complete the automation is. Yuma does not draft replies for humans to send; it fully handles the classic retail scenarios, order tracking, address changes, returns, refunds, and subscription management, including taking the actions in Shopify and your help desk. The platform now spans four products, Support AI, Sales AI, Social AI, and Chat AI, covering everything from ticket resolution to social-media DMs and review replies, with brand-voice and safety controls throughout. Case studies claim automation rates up to 89 percent, with customers like Glossier, EvryJewels, and Javvy Coffee.
Commercially Yuma bills on outcomes: brands pay only for tickets the AI fully resolves, with rates quoted to your volume rather than published, a 30-day trial, and onboarding help included. It deploys on top of Gorgias, Zendesk, Kustomer, or Salesforce, so your existing help desk stays.
Yuma is built for high-volume Shopify and e-commerce brands, and that focus is the reason to pick it: the retail scenarios are pre-built and genuinely autonomous rather than generically possible. If most of your queue is order-related and you want the majority of it handled without a human, Yuma belongs on a very short shortlist next to Gorgias's own AI and Zowie.
Key features
- Autonomous e-commerce ticket resolution
- Order, returns, and refunds automation
- Social DM and review replies
- Pre-purchase sales AI
- Brand voice and safety controls
See the best Yuma AI alternatives →
Frequently asked questions
- How much does Yuma AI cost?
- Yuma AI uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The listed starting price is $14,400/yr (~$1.20/resolution). Compare pricing across all listed tools →
- What does Yuma AI integrate with?
- Yuma AI integrates with Shopify, Gorgias, Zendesk, Kustomer, Salesforce, and Recharge.
- When was Yuma AI founded?
- Yuma AI was founded in 2022.
- What are the best Yuma AI alternatives?
- Popular alternatives include Certainly, Gladly Sidekick, and Gorgias. See all Yuma AI alternatives →
Updated August 2026
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