How much does Yuma AI cost?

Yuma AI uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The listed starting price is $14,400/yr (~$1.20/resolution).

What does Yuma AI integrate with?

Yuma AI integrates with Shopify, Gorgias, Zendesk, Kustomer, Salesforce, and Recharge.

What compliance standards does Yuma AI meet?

Based on the vendor's own security and trust pages, Yuma AI claims SOC 2 and GDPR compliance.

Which support channels does Yuma AI cover?

Yuma AI handles customer conversations over chat, email, voice, SMS, WhatsApp, and social media.

What languages does Yuma AI support?

Yuma AI supports 180+ languages.

Can Yuma AI take actions, or does it only answer questions?

Yuma AI can take actions in connected systems, not just answer questions, including refunds & returns and billing & subscription changes.

What are the best Yuma AI alternatives?

Popular alternatives include Certainly, Consio, and Gladly Sidekick.

Yuma AI

AI Agents & Chatbots E-commerce Support

Autonomous AI agent for e-commerce support, purpose-built for Shopify brands.

Best for

Shopify brands with enough ticket volume to justify a $14,400 annual plan that want order tracking, address changes, returns, refunds and subscription changes handled fully, including the actions in Shopify, across email, chat, voice, SMS, WhatsApp and social in 180+ languages, with a 30-day trial.

Look elsewhere if

You are a small store or outside e-commerce: the annual plan is the entry point, there is no self-serve start, and the product is built around Shopify and the DTC help desks.

Pricing: Per resolution from $14,400/yr (~$1.20/resolution)
Founded: 2022
Free trial: 30-day free trial
Company: Independent, venture-backed $5M (as of 2024) raised; latest: Seed, $5M (2024)
Channels: Chat, Email, Voice, SMS, WhatsApp, Social
Languages: 180+ languages
Compliance: SOC 2 GDPR
Integrations: Shopify Gorgias Zendesk Kustomer Salesforce Recharge

Yuma AI has one of the better origin stories in the category. Founder Guillaume Luccisano, a three-time Y Combinator founder who previously sold Socialcam to Autodesk and co-founded Triplebyte, shipped an experimental GPT-powered support app on the Gorgias app store in November 2022, days before ChatGPT launched. Merchants flooded his inbox overnight, and Yuma became one of the first companies to apply modern generative AI to e-commerce support specifically.

That head start shows in how complete the automation is. Yuma does not draft replies for humans to send; it fully handles the classic retail scenarios, order tracking, address changes, returns, refunds, and subscription management, including taking the actions in Shopify and your help desk. The platform now spans four products, Support AI, Sales AI, Social AI, and Chat AI, covering everything from ticket resolution to social-media DMs and review replies, with brand-voice and safety controls throughout. Case studies claim automation rates up to 89 percent, with customers like Glossier, EvryJewels, and Javvy Coffee.

Commercially Yuma bills on outcomes: brands pay only for tickets the AI fully resolves, with rates quoted to your volume rather than published, a 30-day trial, and onboarding help included. It deploys on top of Gorgias, Zendesk, Kustomer, or Salesforce, so your existing help desk stays.

Yuma is built for high-volume Shopify and e-commerce brands, and that focus is the reason to pick it: the retail scenarios are pre-built and genuinely autonomous rather than generically possible. If most of your queue is order-related and you want the majority of it handled without a human, Yuma belongs on a very short shortlist next to Gorgias's own AI and Zowie.

Key features

Autonomous e-commerce ticket resolution
Order, returns, and refunds automation
Social DM and review replies
Pre-purchase sales AI
Brand voice and safety controls

What the AI can do

Takes actions, not just answers. Yuma AI can complete tasks in your other systems: Refunds & returns Billing & subscription changes
Hands off to a human with the conversation context when it cannot resolve an issue.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

EvryJewels: 89% automation; cost per ticket cut from $5.50 to $2 across 150,000+ tickets Source, February 2026
Clove: 70% automation and 3x ROI within three months Source, May 2025
Glossier: 91% accuracy on complex shipping tickets; 87% drop in response times Source

Visit Yuma AI →

See the best Yuma AI alternatives →

What does Yuma AI cost? →

Frequently asked questions

Who is Yuma AI best for?: Shopify brands with enough ticket volume to justify a $14,400 annual plan that want order tracking, address changes, returns, refunds and subscription changes handled fully, including the actions in Shopify, across email, chat, voice, SMS, WhatsApp and social in 180+ languages, with a 30-day trial. Look elsewhere if you are a small store or outside e-commerce: the annual plan is the entry point, there is no self-serve start, and the product is built around Shopify and the DTC help desks.
How much does Yuma AI cost?: Yuma AI uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The listed starting price is $14,400/yr (~$1.20/resolution). Compare pricing across all listed tools →
What does Yuma AI integrate with?: Yuma AI integrates with Shopify, Gorgias, Zendesk, Kustomer, Salesforce, and Recharge.
What compliance standards does Yuma AI meet?: Based on the vendor's own security and trust pages, Yuma AI claims SOC 2 and GDPR compliance. See how that compares across vendors →
Which support channels does Yuma AI cover?: Yuma AI handles customer conversations over chat, email, voice, SMS, WhatsApp, and social media.
What languages does Yuma AI support?: Yuma AI supports 180+ languages.
Can Yuma AI take actions, or does it only answer questions?: Yuma AI can take actions in connected systems, not just answer questions, including refunds & returns and billing & subscription changes.
Does Yuma AI have a free trial?: Yes: 30-day free trial.
When was Yuma AI founded?: Yuma AI was founded in 2022.
What are the best Yuma AI alternatives?: Popular alternatives include Certainly, Consio, and Gladly Sidekick. See all Yuma AI alternatives →

Listing history

Updates to the facts on this page, from vendor changes and our own re-checks.

August 2026 Starting price updated from Custom to $14,400/yr (~$1.20/resolution).

See every change across the directory →

Sources for the facts on this page

Pricing page: yuma.ai Pay only when Yuma fully resolves a ticket. No charge for conversations or escalations. checked September 2026
AI takes actions: yuma.ai take real actions across your tools (Shopify, Recharge, Loop, shipping carriers) checked September 2026
Human handoff: yuma.ai When the AI detects low confidence, customer frustration, or a topic outside its scope, it escalates to a human agent with full conversation context, so customers never have to repeat themselves. checked September 2026
AI actions: yuma.ai resolves WISMO, returns, refunds, exchanges, subscription changes, order edits, and repetitive product questions end to end checked September 2026
Free trial: yuma.ai Brands can start with a free 30-day trial on real ticket data. checked September 2026
Company: yuma.ai Y Combinator-backed and founded by Guillaume Luccisano checked September 2026
Latest funding: yuma.ai today announced the successful completion of a $5 million funding round. checked October 2026
Total funding: yuma.ai $5M raised in 2024 checked October 2026

Updated October 2026

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