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Help Desk & Ticketing

27 curated AI customer support tools in this category.

Modern help desks combine ticketing, shared inboxes, and omnichannel routing with built-in AI: auto-triage, suggested replies, conversation summaries, and intent detection. If your team still works out of a plain inbox, these platforms are the upgrade path. Compare the leading AI-powered help desk and ticketing systems below.

Atomicwork

AI-native ITSM and employee service platform whose Atom assistant answers, files, and resolves IT requests without leaving Slack or Teams.

Capacity

AI-powered support automation platform: helpdesk, knowledge base, and chatbots that answer from everywhere.

Chatsy

AI customer-support platform with help-content answers, human handoff, live chat, knowledge base, ticketing, and team inbox.

Crisp

All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.

DevRev

AgentOS connecting support to product development, with AI agents that resolve and route issues.

Entergram

Entergram is a Telegram CRM for sales and support teams. Connect the personal Telegram accounts customers already message, then manage chats in one shared workspace with CRM records, tickets, assignments and team analytics.

eveningDesk

Email-first support inbox for e-commerce teams, with AI-drafted replies a person approves, WooCommerce order context and a store chat widget.

Fin by Intercom

Intercom's AI agent resolves customer questions instantly using your support content, and hands off to your team when it can't.

Freshdesk with Freddy AI

Freshworks' help desk with Freddy AI agents, copilot, and insights built in.

Freshservice

Freshworks' ITSM platform with a Freddy AI agent that raises, fulfils, and updates employee requests from inside Slack and Teams.

Front

Customer operations platform built on shared inboxes, with AI chatbots, drafts, and summaries.

Gladly Sidekick

Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.

Gorgias

The conversational AI platform for e-commerce brands, deeply integrated with Shopify.

Help Scout

Customer support platform known for simplicity, with AI drafts, summaries, and an answers assistant.

Helpin

AI support that answers and ships the fix. Helpin: one workspace for support, projects, CRM & docs. AI agents answer tickets, ship fixes, and follow up from shared customer history. Self-host free or Cloud.

Hiver

NLP for context identification, and intelligent template suggestions. Intuitive interface.

HubSpot Breeze

HubSpot's AI: a customer agent that resolves tickets using your knowledge base and CRM context.

Kustomer

CRM-based customer service platform with AI agents that see the full customer, not just the ticket.

Mixdesk

Shared inbox and AI Agents for global sales and customer support teams.

Plain

API-first support platform for technical B2B teams, with AI that understands your product.

Pylon

The support system for B2B companies: shared Slack channels, ticketing, and AI in one platform.

Re:amaze

Helpdesk, live chat, and AI for e-commerce brands, owned by GoDaddy.

Siit

Slack-first internal service desk for IT and HR teams, with AI agents that answer employee requests from your existing knowledge base.

Supportifier

Supportifier is a Swedish ticketing system for customer service with AI agents, built by Successifier AB in Stockholm. It builds a knowledge base from your existing documents, website and past tickets. Your team reviews it, and it then powers a public help centre, AI form, AI and live chat, shared inbox with AI drafts and a customer portal.

Unthread

Slack-native helpdesk that turns channel conversations and DMs into tickets, with AI that drafts answers and deflects repeat questions.

Zendesk AI Agents

Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.

Zoho Desk

Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.

New Help Desk & Ticketing tools, once a month

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