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Zoho Desk

AI Agents & Chatbots Help Desk & Ticketing Knowledge Base & Self-Service

Affordable omnichannel help desk with Zia AI for replies, sentiment, and triage, a free plan, and published per-agent pricing.

Best for

Teams of three to several hundred that want a full omnichannel help desk at the lowest published prices in the directory, free for up to three agents and from $7 per agent, with Zia AI for replies, sentiment and triage, bring-your-own-key generative AI, SOC 2, GDPR and ISO 27001 coverage and deep Zoho CRM integration.

Look elsewhere if

You want an autonomous AI agent that takes actions as the centerpiece, or stated data residency: Zia assists more than it resolves on the entry plans, and residency is not among Zoho Desk's verified facts.

Pricing
Freemium from Free; $7/agent/mo
Founded
1996
Free trial
Free plan; 15-day free trial
How you buy
Self-serve signup
Minimum commitment
No lock-ins
Company
Product of Zoho (private, never VC-funded)
Channels
Chat, Email, Voice, WhatsApp, Social
Languages
40+ languages (help center)
Compliance
SOC 2 GDPR ISO 27001
Integrations
Zoho CRM Slack Microsoft Teams Jira Salesforce HubSpot Twilio Zapier

Zoho Desk is a full omnichannel help desk: ticketing across email, chat, phone, social, and web forms, SLAs and workflow automation, multi-brand self-service help centers with knowledge bases, and dashboards. Its AI layer, Zia, brings generative, predictive, and analytical capabilities: reply assistance, sentiment analysis, ticket triage and auto-tagging, and answer-bot style self-service. Zoho also supports a bring-your-own-key model, letting any paid plan plug in OpenAI or DeepSeek keys for generative features without upgrading tiers.

Desk comes from Zoho Corporation, the famously bootstrapped software company founded in 1996 that built a suite of dozens of business apps without venture funding. Zoho Desk launched in 2016 as, in Zoho's framing, the industry's first context-aware help desk, leaning on the deep native hookup with Zoho CRM. It targets everyone from three-person teams on the free plan to enterprises running multi-brand support operations.

Pricing is fully public and unusually low for the category. A free plan covers up to three agents with basic email ticketing. Paid tiers billed annually run $7 per agent per month for Express, $14 for Standard, $23 for Professional, and $40 for Enterprise, with monthly billing costing more. The Zia AI suite is included on Professional and Enterprise at no separate AI fee, and the full autonomous feature set concentrates in Enterprise, so realistic AI budgeting means the upper tiers, still cheaper than most rivals plus their AI add-ons.

Choose Zoho Desk if you are price-sensitive, want real published numbers, or already live in the Zoho ecosystem, where the CRM integration pays off daily. It is a strong pick for small and mid-sized teams growing into AI features without per-resolution fees. Look elsewhere if you need best-of-breed conversation QA, heavy enterprise contact center tooling, or if your stack is deeply non-Zoho, since Zia shines brightest inside Zoho's own walls.

Key features

What the AI can do

Visit Zoho Desk →

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What does Zoho Desk cost? →

Frequently asked questions

Who is Zoho Desk best for?
Teams of three to several hundred that want a full omnichannel help desk at the lowest published prices in the directory, free for up to three agents and from $7 per agent, with Zia AI for replies, sentiment and triage, bring-your-own-key generative AI, SOC 2, GDPR and ISO 27001 coverage and deep Zoho CRM integration. Look elsewhere if you want an autonomous AI agent that takes actions as the centerpiece, or stated data residency: Zia assists more than it resolves on the entry plans, and residency is not among Zoho Desk's verified facts.
How much does Zoho Desk cost?
Zoho Desk is freemium: a free tier covers the basics, and paid plans unlock more. Published pricing: Free; $7/agent/mo. Compare pricing across all listed tools →
What does Zoho Desk integrate with?
Zoho Desk integrates with Zoho CRM, Slack, Microsoft Teams, Jira, Salesforce, HubSpot, Twilio, and Zapier.
What compliance standards does Zoho Desk meet?
Based on the vendor's own security and trust pages, Zoho Desk claims SOC 2, GDPR, and ISO 27001 compliance. See how that compares across vendors →
Which support channels does Zoho Desk cover?
Zoho Desk handles customer conversations over chat, email, voice, WhatsApp, and social media.
What languages does Zoho Desk support?
Zoho Desk supports 40+ languages (help center).
Can Zoho Desk take actions, or does it only answer questions?
Zoho Desk can take actions in connected systems, not just answer questions, including order status and refunds & returns.
Does Zoho Desk have a free trial?
Yes: Free plan; 15-day free trial.
Can I buy Zoho Desk without talking to sales?
Yes. You can sign up and start on your own. Minimum commitment: No lock-ins.
When was Zoho Desk founded?
Zoho Desk was founded in 1996.
What are the best Zoho Desk alternatives?
Popular alternatives include Capacity, Chatsy, and Helpin. See all Zoho Desk alternatives →
Sources for the facts on this page

Updated October 2026

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