How much does Crisp cost?

Crisp is freemium: a free tier covers the basics, and paid plans unlock more. Published pricing: Free; $45/mo per workspace.

What does Crisp integrate with?

Crisp integrates with Shopify, Slack, WhatsApp, Instagram, Messenger, and WordPress.

What compliance standards does Crisp meet?

Based on the vendor's own security and trust pages, Crisp claims GDPR compliance.

Which support channels does Crisp cover?

Crisp handles customer conversations over chat, email, WhatsApp, and social media.

What languages does Crisp support?

Crisp supports 50+ languages (translation).

Can Crisp take actions, or does it only answer questions?

Crisp can take actions in connected systems, not just answer questions, including order status, refunds & returns, and custom API actions.

Does Crisp have a free trial?

Yes: Free plan; 14-day free trial.

Can I buy Crisp without talking to sales?

Yes. You can sign up and start on your own.

What are the best Crisp alternatives?

Popular alternatives include Atomicwork, Capacity, and Chatsy.

Crisp

AI Agents & Chatbots Help Desk & Ticketing

All-in-one business messaging platform with an AI bot, shared inbox, CRM, and knowledge base.

Best for

Startups and small businesses, especially in Europe, that want a shared inbox, live chat, knowledge base, CRM and an AI agent in one package billed per workspace rather than per seat, with a permanent free plan, EU hosting and Shopify, WhatsApp and Instagram built in.

Look elsewhere if

You need voice, published certifications beyond GDPR, or an enterprise sales relationship: Crisp is a bootstrapped product aimed at SMBs, and its chat and messaging roots show in those gaps.

Pricing: Freemium from Free; $45/mo per workspace
Founded: 2015
Free trial: Free plan; 14-day free trial
How you buy: Self-serve signup
Company: Independent, bootstrapped
Channels: Chat, Email, WhatsApp, Social
Languages: 50+ languages (translation)
Data residency: EU (Netherlands, Germany)
Compliance: GDPR
Integrations: Shopify Slack WhatsApp Instagram Messenger WordPress

Crisp is the rare all-in-one support platform that is bootstrapped, profitable, and run by a small team, and that shapes everything about it. Founded in 2015 in Nantes, France, by Baptiste Jamin and Valerian Saliou, it grew from a simple live-chat widget into an omnichannel toolkit that bundles a shared inbox, a lightweight CRM, campaigns, and a knowledge base into one affordable package. Its autonomous AI agent, Hugo, answers customer questions from your knowledge base and past conversations and can run no-code workflows, while an AI overlay adds self-service search that deflects a healthy share of questions before they ever reach a person.

What makes Crisp stand out in a crowded field is its pricing philosophy. Where most rivals charge per agent and watch your bill balloon as you hire, Crisp charges a flat rate per workspace on most tiers, so adding teammates does not cost extra. On top of that it offers a genuinely permanent free plan for two seats, not a countdown trial, plus generous discounts for early-stage startups, nonprofits, and students. For a scrappy team watching every euro, that math is very appealing.

Because it started life as a messaging widget, Crisp is strong on the channels small businesses actually use, syncing with Shopify, WooCommerce, WordPress, Slack, and well over a hundred other tools. It is popular with startups and SMBs precisely because it puts live chat, automation, a help center, and a CRM in one place at a price that does not require a procurement committee.

You will not find Crisp chasing giant enterprise voice deployments, and that is rather the whole point of it. It is a focused, friendly, well-priced platform for smaller teams that want modern AI support without the complexity or the steadily climbing per-seat penalty. If that describes your team, Crisp deserves a serious look.

Key features

Shared team inbox
AI chatbot and copilot
Live chat widget
Knowledge base and help center
Campaigns and co-browsing

What the AI can do

Takes actions, not just answers. Crisp can complete tasks in your other systems: Order status Refunds & returns Custom API actions
Hands off to a human with the conversation context when it cannot resolve an issue.
Choice of LLM: you can pick or bring the model provider.

Visit Crisp →

See the best Crisp alternatives →

Frequently asked questions

Who is Crisp best for?: Startups and small businesses, especially in Europe, that want a shared inbox, live chat, knowledge base, CRM and an AI agent in one package billed per workspace rather than per seat, with a permanent free plan, EU hosting and Shopify, WhatsApp and Instagram built in. Look elsewhere if you need voice, published certifications beyond GDPR, or an enterprise sales relationship: Crisp is a bootstrapped product aimed at SMBs, and its chat and messaging roots show in those gaps.
How much does Crisp cost?: Crisp is freemium: a free tier covers the basics, and paid plans unlock more. Published pricing: Free; $45/mo per workspace. Compare pricing across all listed tools →
What does Crisp integrate with?: Crisp integrates with Shopify, Slack, WhatsApp, Instagram, Messenger, and WordPress.
What compliance standards does Crisp meet?: Based on the vendor's own security and trust pages, Crisp claims GDPR compliance. See how that compares across vendors →
Which support channels does Crisp cover?: Crisp handles customer conversations over chat, email, WhatsApp, and social media.
What languages does Crisp support?: Crisp supports 50+ languages (translation).
Can Crisp take actions, or does it only answer questions?: Crisp can take actions in connected systems, not just answer questions, including order status, refunds & returns, and custom API actions.
Does Crisp have a free trial?: Yes: Free plan; 14-day free trial.
Can I buy Crisp without talking to sales?: Yes. You can sign up and start on your own.
When was Crisp founded?: Crisp was founded in 2015.
What are the best Crisp alternatives?: Popular alternatives include Atomicwork, Capacity, and Chatsy. See all Crisp alternatives →

Listing history

Updates to the facts on this page, from vendor changes and our own re-checks.

September 2026 Starting price updated from Free plan available to Free; $45/mo per workspace.

See every change across the directory →

Sources for the facts on this page

Pricing page: crisp.chat 14 days free trial, All Crisp features, No card required checked September 2026
AI takes actions: help.crisp.chat Hugo can also perform real actions through your integrations, such as checking account details, tracking orders, or issuing refunds, always within the rules you define. checked September 2026
Human handoff: crisp.chat When a handoff is needed, AI passes the conversation along with full context, reducing friction and resolution time. checked September 2026
Choice of LLM: help.crisp.chat Provider preference → select OpenAI, Anthropic, Google, Mistral, or a Crisp-hosted model. checked September 2026
AI actions: help.crisp.chat Get order → Retrieves an order and its status, items, and delivery information checked September 2026
AI actions: help.crisp.chat Hugo allows you to build and connect your own MCP servers checked September 2026
Free trial: crisp.chat 14 days free trial, All Crisp features, No card required checked September 2026
How you buy: crisp.chat 14 days free trial, All Crisp features, No card required checked September 2026
Company: crisp.chat Crisp is self-funded. 0% VCs onboard. checked September 2026
Starting price: crisp.chat mini for early-stage companies who want to improve their customer service. $ 45 per month, per workspace checked September 2026
Compliance: help.crisp.chat Crisp is GDPR-compliant, and strictly enforces the regulation as to protect any user data we process and store. checked September 2026

Updated October 2026

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