How much does Sendbird delight.ai cost?

Sendbird delight.ai uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The vendor does not publish prices, so expect a custom quote from sales.

What does Sendbird delight.ai integrate with?

Sendbird delight.ai integrates with Salesforce, Zendesk, Freshworks, ServiceNow, Intercom, Sprinklr, NICE CXone, RingCentral, Zoom Phone, Amazon Connect, Cisco Finesse, Confluence, Notion, Google Drive, Amazon S3, and Constructor.io.

What compliance standards does Sendbird delight.ai meet?

Based on the vendor's own security and trust pages, Sendbird delight.ai claims SOC 2, HIPAA, and GDPR compliance.

Is Sendbird delight.ai HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Sendbird delight.ai on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Sendbird delight.ai cover?

Sendbird delight.ai handles customer conversations over chat, email, voice, SMS, and WhatsApp.

What languages does Sendbird delight.ai support?

Sendbird delight.ai supports 50+ languages (Desk translation).

Can Sendbird delight.ai take actions, or does it only answer questions?

Sendbird delight.ai can take actions in connected systems, not just answer questions.

Can I buy Sendbird delight.ai without talking to sales?

Yes. You can sign up and start on your own. Minimum commitment: No annual commitment.

When was Sendbird delight.ai founded?

Sendbird delight.ai was founded in 2013.

What are the best Sendbird delight.ai alternatives?

Popular alternatives include Consio, Dixa, and eDesk.

Sendbird delight.ai

AI Agents & Chatbots E-commerce Support Help Desk & Ticketing Voice & Phone AI

Sendbird's AI agent for customer service and revenue across chat, email, SMS, WhatsApp and voice, with a free AI-native helpdesk and per-resolution billing.

Best for

Consumer brands in retail, travel and home services that want one AI agent across chat, messaging and voice for both service and sales, with a free helpdesk and billing only on AI resolutions.

Look elsewhere if

You want a published per-resolution price up front or a support-only tool without a revenue-agent focus.

Pricing: Per resolution from Custom
Founded: 2013
How you buy: Self-serve signup
Minimum commitment: No annual commitment
Company: Product of Sendbird (private, venture-backed)
Channels: Chat, Email, Voice, SMS, WhatsApp
Languages: 50+ languages (Desk translation)
Data residency: Regional hosting options (regions not listed)
Compliance: SOC 2 HIPAA GDPR
Integrations: Salesforce Zendesk Freshworks ServiceNow Intercom Sprinklr NICE CXone RingCentral Zoom Phone Amazon Connect Cisco Finesse Confluence Notion Google Drive Amazon S3 Constructor.io

delight.ai is Sendbird's AI customer experience platform: a customer-facing AI agent that handles support and sales in the same conversation. It resolves service requests across chat, SMS, WhatsApp, email and voice, holding one thread across channels so a conversation that starts in chat can finish on the phone. Teams define Actionbooks, playbooks for each ticket type that the AI follows and that can be generated from past resolutions, and test against real traffic before committing. Trust OS provides observability, grading of responses and the ability to pause AI instantly. Desk, delight.ai's own helpdesk, gives human agents ticketing, skills-based routing, a shared knowledge base, an AI copilot and translation across more than 50 languages, and can import Zendesk ticket history.

Two things are worth understanding. First, the positioning has shifted: delight.ai now leads with revenue (conversion, average order value, upsell, recovering stalled bookings), with service as one part of the job. Buyers who only want ticket deflection should know they are buying into that broader pitch. Second, the economics: Desk is free with no seat fees or tier limits, and you pay only for successful AI resolutions, while escalations to a human cost nothing. The per-resolution rate itself is not published. If you prefer to keep your help desk, delight.ai connects to Salesforce, Zendesk, Freshworks, ServiceNow, Intercom, Sprinklr and NICE CXone, routes voice into RingCentral, Zoom Phone, Amazon Connect and Cisco Finesse, and syncs knowledge from Confluence, Notion, Google Drive and S3.

Sendbird, founded in 2013 and headquartered in San Mateo with offices in Seoul and Singapore, is best known for its chat and calls APIs; it reports more than $220 million in funding and 7 billion conversations a month on its infrastructure, which delight.ai runs on. Named delight.ai customers include BJ's Wholesale Club (whose shopping and support assistant Bev runs on it), Norse Atlantic Airways, Mixpanel and Hipages. It claims SOC 2 Type 2, HIPAA and GDPR, with regional hosting options for data residency.

Choose delight.ai if you are a consumer brand in retail, travel or home services that wants one AI agent spanning service and sales across messaging and voice, and you like paying only for resolutions with a free helpdesk included. Skip it if you want a published per-resolution price before talking to sales, or a pure support tool without the revenue-agent emphasis.

Key features

AI agent for support and sales in one thread
Actionbooks built from past resolutions
Free Desk helpdesk with AI copilot
Trust OS observability, grading and instant pause
Voice handoff into RingCentral, Zoom Phone, Amazon Connect

What the AI can do

Takes actions, not just answers. Sendbird delight.ai can complete tasks in your other systems.
Hands off to a human with the conversation context when it cannot resolve an issue.

Visit Sendbird delight.ai →

See the best Sendbird delight.ai alternatives →

Frequently asked questions

Who is Sendbird delight.ai best for?: Consumer brands in retail, travel and home services that want one AI agent across chat, messaging and voice for both service and sales, with a free helpdesk and billing only on AI resolutions. Look elsewhere if you want a published per-resolution price up front or a support-only tool without a revenue-agent focus.
How much does Sendbird delight.ai cost?: Sendbird delight.ai uses per-resolution pricing: you pay for each conversation the AI resolves, not per seat. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Sendbird delight.ai integrate with?: Sendbird delight.ai integrates with Salesforce, Zendesk, Freshworks, ServiceNow, Intercom, Sprinklr, NICE CXone, RingCentral, Zoom Phone, Amazon Connect, Cisco Finesse, Confluence, Notion, Google Drive, Amazon S3, and Constructor.io.
What compliance standards does Sendbird delight.ai meet?: Based on the vendor's own security and trust pages, Sendbird delight.ai claims SOC 2, HIPAA, and GDPR compliance. See how that compares across vendors →
Is Sendbird delight.ai HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Sendbird delight.ai on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Sendbird delight.ai cover?: Sendbird delight.ai handles customer conversations over chat, email, voice, SMS, and WhatsApp.
What languages does Sendbird delight.ai support?: Sendbird delight.ai supports 50+ languages (Desk translation).
Can Sendbird delight.ai take actions, or does it only answer questions?: Sendbird delight.ai can take actions in connected systems, not just answer questions.
Can I buy Sendbird delight.ai without talking to sales?: Yes. You can sign up and start on your own. Minimum commitment: No annual commitment.
When was Sendbird delight.ai founded?: Sendbird delight.ai was founded in 2013.
What are the best Sendbird delight.ai alternatives?: Popular alternatives include Consio, Dixa, and eDesk. See all Sendbird delight.ai alternatives →

Sources for the facts on this page

Pricing model: delight.ai You only pay for successful AI resolutions checked October 2026
Channels: delight.ai Chat, SMS, WhatsApp, email, and voice. checked October 2026
Compliance: delight.ai GDPR, CCPA, HIPAA, and SOC 2 Type 2 checked October 2026
Data residency: delight.ai Regional hosting to support data residency needs checked October 2026
Languages: delight.ai 50+ language translation checked October 2026
Human handoff: delight.ai When the AI hits an approval gate or a confidence threshold, it escalates to Desk with full context: everything it tried, every system it queried, and why it stopped. checked October 2026
AI takes actions: delight.ai uses commercial judgment to choose the next best action checked October 2026
Founded year: techcrunch.com Founded in South Korea in 2013, SendBird has 98 employees checked October 2026
Minimum commitment: delight.ai The full helpdesk with no seat fees, no tier limits, and no annual commitment. checked October 2026
How you buy: delight.ai Ready to run a smarter support team? Start free checked October 2026

Updated October 2026

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