How much does Content Guru cost?

Content Guru is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does Content Guru integrate with?

Content Guru integrates with Salesforce, ServiceNow, Microsoft Teams, Citrix, and Google Chrome Enterprise.

What compliance standards does Content Guru meet?

Based on the vendor's own security and trust pages, Content Guru claims SOC 2, ISO 27001, PCI DSS, and FedRAMP compliance.

Which support channels does Content Guru cover?

Content Guru handles customer conversations over chat, email, voice, and social media.

Can Content Guru take actions, or does it only answer questions?

Content Guru can take actions in connected systems, not just answer questions.

Can I buy Content Guru without talking to sales?

No. Access starts with a demo or a conversation with sales.

When was Content Guru founded?

Content Guru was founded in 2005.

What are the best Content Guru alternatives?

Popular alternatives include ASAPP, Balto, and CallMiner.

Content Guru

Agent Assist & Copilots Contact Center & CCaaS Enterprise Voice & Phone AI

UK enterprise cloud contact center (storm) with the brain AI orchestration layer for agentic workflows, agent assist and live transcription.

Best for

Large regulated and public-sector organizations, such as government agencies, utilities and banks, that need a mission-critical cloud contact center with FedRAMP High and orchestrated AI on top.

Look elsewhere if

You want a self-serve AI support agent with published pricing, since Content Guru is an enterprise procurement sale with no public price list.

Pricing: Paid from Custom
Founded: 2005
How you buy: Sales-led (demo first)
Company: Part of Redwood Technologies Group
Channels: Chat, Email, Voice, Social
Data residency: In-nation data centers (data sovereignty)
Compliance: SOC 2 ISO 27001 PCI DSS FedRAMP
Integrations: Salesforce ServiceNow Microsoft Teams Citrix Google Chrome Enterprise

Content Guru sells two things that work together. storm is its cloud contact center platform: omnichannel engagement across phone, email, social media, web chat and video, the no-code storm FLOW journey designer, workforce engagement, a customer data platform and unified communications. brain is an AI orchestration layer that sits alongside it, and the positioning is deliberate: rather than betting on one model, Content Guru says it acts "as an AI orchestrator, bringing together the best AI solutions from across the market." Through brain you get storm MACHINE AGENT, a virtual agent for chatbots and voicebots built on NLP and large language models with intent-based routing; agentic workflow automation that executes across third-party systems; knowledge assistance and next-best action that searches your knowledge base using live context; real-time transcription and summarization with prompts you configure; and keyword detection that triggers actions or agentic workflows.

What separates Content Guru from most of this directory is its mission-critical and public-sector pedigree. It claims 99.999 percent or better availability and says it is the only cloud communications provider trusted by blue-light emergency services. It also says storm is the first and only full-stack CCaaS platform to reach FedRAMP High (Class D), and it serves multiple US government departments. The scale claims are large: 75,000 concurrent digital agents for a Japanese retailer and 20,000 voice agents for a national Test and Trace program. The accreditation list is unusually long, including SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS, Cyber Essentials Plus and the NHS Data Security and Protection Toolkit. A library of thousands of integrations covers Salesforce, ServiceNow and Microsoft Teams, and the agent interface is WCAG 2.2 compliant.

The company was founded in 2005 by Sean Taylor, now Global CEO, and Martin Taylor, Deputy CEO, and is headquartered in Bracknell, UK, as part of the Redwood Technologies Group. It has offices in Germany, the Netherlands, Scotland, Portugal, Greece, the US East and West Coasts, Japan and Australia. Customers include Vodafone, the NHS, the DVLA, Rakuten, Serco and WWF. Tesco Bank reports a 14 percent improvement in customer satisfaction, UK Power Networks lets 93 percent of customers self-serve, and Together cut average handling time by 50 percent with real-time transcription and summarization. Content Guru was named a Challenger in the 2025 Gartner Magic Quadrant for CCaaS and says it is the only European vendor in it.

Pricing is not published; this is an enterprise sale that usually involves a professional services partner. Choose Content Guru if you are a large regulated or public-sector organization that needs mission-critical availability, FedRAMP High or a long accreditation list, and wants AI from several providers orchestrated inside its contact center. Skip it if you are a mid-market team looking for a self-serve AI agent with a published price, because everything here runs through sales and procurement.

Key features

brain AI orchestration layer across AI providers
storm MACHINE AGENT chat and voice bots
Real-time transcription and summarization
Knowledge assistance and next-best action
FedRAMP High cloud contact center

What the AI can do

Takes actions, not just answers. Content Guru can complete tasks in your other systems.

Visit Content Guru →

See the best Content Guru alternatives →

Frequently asked questions

Who is Content Guru best for?: Large regulated and public-sector organizations, such as government agencies, utilities and banks, that need a mission-critical cloud contact center with FedRAMP High and orchestrated AI on top. Look elsewhere if you want a self-serve AI support agent with published pricing, since Content Guru is an enterprise procurement sale with no public price list.
How much does Content Guru cost?: Content Guru is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Content Guru integrate with?: Content Guru integrates with Salesforce, ServiceNow, Microsoft Teams, Citrix, and Google Chrome Enterprise.
What compliance standards does Content Guru meet?: Based on the vendor's own security and trust pages, Content Guru claims SOC 2, ISO 27001, PCI DSS, and FedRAMP compliance. See how that compares across vendors →
Which support channels does Content Guru cover?: Content Guru handles customer conversations over chat, email, voice, and social media.
Can Content Guru take actions, or does it only answer questions?: Content Guru can take actions in connected systems, not just answer questions.
Can I buy Content Guru without talking to sales?: No. Access starts with a demo or a conversation with sales.
When was Content Guru founded?: Content Guru was founded in 2005.
What are the best Content Guru alternatives?: Popular alternatives include ASAPP, Balto, and CallMiner. See all Content Guru alternatives →

Sources for the facts on this page

Founded year: contentguru.com Founded in 2005, Content Guru is a leading global provider of Customer Experience (CX) solutions. checked October 2026
Compliance: contentguru.com Content Guru storm is the first and only full-stack CCaaS solution to achieve High impact level accreditation … PCI DSS Level 4.0 The highest international standard for payment security. checked October 2026
Compliance: contentguru.com We’ve achieved globally recognized security standards, including SOC 2 Type 2 and ISO 27001. checked October 2026
Channels: contentguru.com From phone to email, social media to web chat, and even video checked October 2026
How you buy: contentguru.com Ask a question, and a member of our sales team from the Americas, EMEA, or ASIAPAC will be in touch checked October 2026
AI takes actions: contentguru.com Agentic Workflow Automation Automates end-to-end execution across third-party systems, to discover services, evaluate options, and deliver successful outcomes. checked October 2026
Data residency: contentguru.com All models used are hosted on in-nation data centers, to ensure complete data sovereignty. checked October 2026

Updated October 2026

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Know when Content Guru changes

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