How much does PolyAI cost?

PolyAI is a paid product. Published pricing: Custom (per-minute).

What does PolyAI integrate with?

PolyAI integrates with Salesforce, HubSpot, Zendesk, Microsoft Dynamics, OpenTable, and Zapier.

What compliance standards does PolyAI meet?

Based on the vendor's own security and trust pages, PolyAI claims SOC 2, HIPAA, GDPR, ISO 27001, and PCI DSS compliance.

Is PolyAI HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for PolyAI on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does PolyAI cover?

PolyAI handles customer conversations over voice.

Can PolyAI take actions, or does it only answer questions?

PolyAI can take actions in connected systems, not just answer questions, including refunds & returns, billing & subscription changes, bookings & scheduling, and ticket routing & tagging.

Does PolyAI have a free trial?

Yes: Free signup; build your first agent free.

Can I buy PolyAI without talking to sales?

Yes. You can sign up and start on your own.

What are the best PolyAI alternatives?

Popular alternatives include Ajoxi, Amazon Connect, and Balto.

PolyAI

Contact Center & CCaaS Enterprise Voice & Phone AI

Voice AI agents that sound human and resolve calls for enterprises: no hold time, 24/7.

Best for

Enterprises in hospitality, banking, utilities and other high-call-volume sectors that want voice agents that sound human, survive interruptions and accents, and can take payments or health information on the phone, with SOC 2, HIPAA, PCI DSS, GDPR and ISO 27001 coverage, 75+ languages and a free build-your-first-agent signup.

Look elsewhere if

Your support is chat and email: PolyAI is voice-only. Pricing is per minute by quote, and its verified facts do not include a stated data residency.

Pricing: Paid from Custom (per-minute)
Founded: 2017
Free trial: Free signup; build your first agent free
How you buy: Self-serve signup
Company: Independent, venture-backed $200M+ raised; latest: Series D, $86M (December 2025)
Channels: Voice
Languages: 75+ languages
Compliance: SOC 2 HIPAA GDPR ISO 27001 PCI DSS
Integrations: Salesforce HubSpot Zendesk Microsoft Dynamics OpenTable Zapier

PolyAI answers the phone. While most of this directory started with chat and added voice later, PolyAI has been voice-first since three Cambridge machine-learning PhDs, Nikola Mrkšić, Pei-Hao Su, and Tsung-Hsien Wen, founded it in London in 2017 out of the university's Machine Intelligence Lab. Its agents are known for sounding genuinely human and for surviving the things that break lesser systems: interruptions, accents, background noise, and callers who change their mind mid-sentence. Restaurants, hotels, banks, and utilities use it to answer every call instantly, day and night, with customers like PG&E, UniCredit, Golden Nugget, and Fogo de Chao on the roster.

The platform matured into what the company calls an agentic dialog platform: Agent Studio for building and managing agents without code, a developer kit for deeper work, and Raven, a proprietary conversation model trained on more than a billion enterprise conversations. Compliance boxes (SOC 2, HIPAA, PCI) are ticked, which matters because taking payments and health information over the phone is exactly where voice AI earns its keep.

Investors have noticed the wedge. In December 2025 PolyAI raised an $86 million Series D at a valuation around $750 million, with NVIDIA's venture arm participating, bringing total funding past $200 million. Commercially it bills on usage, priced per minute of conversation, with rates scoped to your call volume rather than published on the site.

Choose PolyAI when the phone is your problem. If most of your support pain is hold music, missed calls, and staffing the night shift, a voice-native specialist will beat a chat-first platform's bolted-on telephony, and PolyAI is one of the most proven voice specialists in the market.

Key features

Voice-first agentic dialog platform
Agent Studio no-code builder
Raven and Dialog-RSN-1 dialog models
Multilingual enterprise voice agents
SOC 2, HIPAA, and PCI compliance

What the AI can do

Takes actions, not just answers. PolyAI can complete tasks in your other systems: Refunds & returns Billing & subscription changes Bookings & scheduling Ticket routing & tagging
Hands off to a human with the conversation context when it cannot resolve an issue.

Published customer results

Outcomes named customers have reported, as published by the vendor or the customer.

Carter's: 60% reduction in seasonal hiring, saving over $1M a year, with 80% chat containment Source
Audibel: Wait times cut 87% and call abandonment cut 44% Source
Golden Nugget: Voice assistant handles 34% of all calls to central reservations Source

Visit PolyAI →

See the best PolyAI alternatives →

Frequently asked questions

Who is PolyAI best for?: Enterprises in hospitality, banking, utilities and other high-call-volume sectors that want voice agents that sound human, survive interruptions and accents, and can take payments or health information on the phone, with SOC 2, HIPAA, PCI DSS, GDPR and ISO 27001 coverage, 75+ languages and a free build-your-first-agent signup. Look elsewhere if your support is chat and email: PolyAI is voice-only. Pricing is per minute by quote, and its verified facts do not include a stated data residency.
How much does PolyAI cost?: PolyAI is a paid product. Published pricing: Custom (per-minute). Compare pricing across all listed tools →
What does PolyAI integrate with?: PolyAI integrates with Salesforce, HubSpot, Zendesk, Microsoft Dynamics, OpenTable, and Zapier.
What compliance standards does PolyAI meet?: Based on the vendor's own security and trust pages, PolyAI claims SOC 2, HIPAA, GDPR, ISO 27001, and PCI DSS compliance. See how that compares across vendors →
Is PolyAI HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for PolyAI on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does PolyAI cover?: PolyAI handles customer conversations over voice.
What languages does PolyAI support?: PolyAI supports 75+ languages.
Can PolyAI take actions, or does it only answer questions?: PolyAI can take actions in connected systems, not just answer questions, including refunds & returns, billing & subscription changes, bookings & scheduling, and ticket routing & tagging.
Does PolyAI have a free trial?: Yes: Free signup; build your first agent free.
Can I buy PolyAI without talking to sales?: Yes. You can sign up and start on your own.
When was PolyAI founded?: PolyAI was founded in 2017.
What are the best PolyAI alternatives?: Popular alternatives include Ajoxi, Amazon Connect, and Balto. See all PolyAI alternatives →

Listing history

Updates to the facts on this page, from vendor changes and our own re-checks.

August 2026 Pricing model updated from Per resolution to Paid.

See every change across the directory →

Sources for the facts on this page

Pricing page: poly.ai Ongoing use of the voice agent is priced on a per-minute basis, which includes proactive performance improvements, maintenance and 24/7 support. checked September 2026
AI takes actions: poly.ai Take and pre-authenticate payments securely over the phone. checked September 2026
Human handoff: poly.ai Take down essential information ask clarifying questions and hand everything over to your people, creating a seamless customer experience with no need for repetition. checked September 2026
AI actions: poly.ai Update billing information. checked September 2026
AI actions: poly.ai Within just two months of launch, the voice assistant already averages over 300 completed reservations per week, which includes taking secure payment details over the phone. checked September 2026
AI actions: poly.ai A 24/7 omnichannel agent handling 100% of interactions in English, Spanish, and French, scaling automatically with call surges to support contact center staff across FAQs, price adjustments, refunds, and callback scheduling. checked September 2026
AI actions: poly.ai transfer calls to where they need to go with a conversational agent that feels like talking to your best member of staff. checked September 2026
How you buy: poly.ai Sign up, describe your use case in plain language, and have an enterprise-ready voice agent built in under 10 minutes. checked September 2026
Company: poly.ai PolyAI has raised $86 million in Series D funding, co-led by Georgian, Hedosophia, and Khosla Ventures. checked September 2026
Total funding: poly.ai PolyAI has now surpassed $200 million in total funding checked September 2026
Latest funding: poly.ai Dec 15, 2025 ... PolyAI has raised $86 million in Series D funding, co-led by Georgian, Hedosophia, and Khosla Ventures. checked September 2026
Free trial: docs.poly.ai Sign up self-serve at studio.poly.ai, build your first agent free, and deploy it in minutes. checked September 2026

Updated October 2026

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Know when PolyAI changes

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