How much does Jira Service Management cost?

Jira Service Management is freemium: a free tier covers the basics, and paid plans unlock more. The listed starting price is $21.50/agent/mo billed monthly.

What does Jira Service Management integrate with?

Jira Service Management integrates with Slack, Microsoft Teams, Confluence, Jira, Atlassian Assets, Atlassian Guard, and Atlassian Marketplace (1000+ apps).

What compliance standards does Jira Service Management meet?

Based on the vendor's own security and trust pages, Jira Service Management claims SOC 2, HIPAA, GDPR, ISO 27001, and FedRAMP compliance.

Is Jira Service Management HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Jira Service Management on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Jira Service Management cover?

Jira Service Management handles customer conversations over chat and email.

Can I buy Jira Service Management without talking to sales?

Yes. You can sign up and start on your own. Minimum commitment: Annual subscription (Enterprise).

When was Jira Service Management founded?

Jira Service Management was founded in 2013.

What are the best Jira Service Management alternatives?

Popular alternatives include ClearFeed, Helpin, and Atomicwork.

Jira Service Management

AI Agents & Chatbots B2B & Technical Support Help Desk & Ticketing Internal IT & Employee Support Knowledge Base & Self-Service

Atlassian's service desk for IT, employee and customer support, with Rovo AI agents and a free plan for 3 agents; now sold as Service Collection.

Best for

IT, ops and internal service teams already on Jira and Confluence that want Rovo AI agents and Slack or Teams intake, starting free for 3 agents and $21.50 per agent on Standard.

Look elsewhere if

You run high-volume external customer support and want a purpose-built customer helpdesk, since JSM's strengths are IT service management and its customer-service app is a newer add-on.

Pricing: Freemium from $21.50/agent/mo billed monthly
Founded: 2013
Free trial: 14-day free trial
How you buy: Self-serve signup
Minimum commitment: Annual subscription (Enterprise)
Company: Product of Atlassian (public, NASDAQ: TEAM)
Channels: Chat, Email
Data residency: Australia, Canada, EU, Germany, India, Japan, Singapore, South Korea, Switzerland, United Kingdom, USA (Standard and above)
Compliance: SOC 2 HIPAA GDPR ISO 27001 FedRAMP
Integrations: Slack Microsoft Teams Confluence Jira Atlassian Assets Atlassian Guard Atlassian Marketplace (1000+ apps)

Jira Service Management is Atlassian's service desk, used for IT support, HR, facilities and other internal teams as well as external customer service. Requests arrive through a customer portal, email, an embedded widget, Slack and Microsoft Teams, and land in Jira-style queues with forms, workflows, SLAs and an embedded knowledge base. The AI is Rovo: Rovo Agents, search and chat answer employee questions from existing knowledge, spot gaps and draft new articles, while a virtual service agent on Premium handles conversational support. On the operations side, AI groups related alerts into incidents and writes post-incident reviews.

Two things are worth understanding. First, Atlassian now sells Jira Service Management inside Service Collection, a bundle that also contains Assets and a separate Customer Service Management app aimed at external support, which adds a Rovo-powered omnichannel workspace and Voice AI that answers calls around the clock. If your use is customer support rather than IT, that app is the part to evaluate. Second, the Slack heritage is real: Atlassian acquired Halp, the Slack-based conversational ticketing tool, in May 2020, and its Slack page now describes a lightweight help desk that creates and manages requests directly in Slack with Jira Service Management. That is why JSM keeps appearing on shortlists for IT support in Slack.

Atlassian was founded in 2002 by Mike Cannon-Brookes and Scott Farquhar and listed on NASDAQ as TEAM in 2015. Jira Service Desk joined the suite in 2013 and was relaunched as Jira Service Management in 2020. Atlassian says more than 60,000 customers use Jira Service Management, and cites a Forrester Total Economic Impact study finding a 275 percent ROI over three years.

Pricing is published per agent, and customers (requesters) are free. The Free plan covers up to 3 agents; Standard is shown at $21.50 per agent per month and Premium at $55.28 on monthly billing, with Enterprise annual-only by quote. Standard and up include Rovo credits, Assets and multi-region data residency, and there is a 14-day trial. Choose Jira Service Management if your engineering teams already live in Jira and you want IT, ops and service requests in the same system. Skip it if you need a polished, customer-facing support suite out of the box, where helpdesks built for customer service will feel more natural.

Key features

Rovo Agents, search and chat for employee and customer questions
Requests via portal, email, widget, Slack and Teams
Incident, problem and change management
Assets and configuration management
Free unlimited customers, paid per agent

Visit Jira Service Management →

See the best Jira Service Management alternatives →

Frequently asked questions

Who is Jira Service Management best for?: IT, ops and internal service teams already on Jira and Confluence that want Rovo AI agents and Slack or Teams intake, starting free for 3 agents and $21.50 per agent on Standard. Look elsewhere if you run high-volume external customer support and want a purpose-built customer helpdesk, since JSM's strengths are IT service management and its customer-service app is a newer add-on.
How much does Jira Service Management cost?: Jira Service Management is freemium: a free tier covers the basics, and paid plans unlock more. The listed starting price is $21.50/agent/mo billed monthly. Compare pricing across all listed tools →
What does Jira Service Management integrate with?: Jira Service Management integrates with Slack, Microsoft Teams, Confluence, Jira, Atlassian Assets, Atlassian Guard, and Atlassian Marketplace (1000+ apps).
What compliance standards does Jira Service Management meet?: Based on the vendor's own security and trust pages, Jira Service Management claims SOC 2, HIPAA, GDPR, ISO 27001, and FedRAMP compliance. See how that compares across vendors →
Is Jira Service Management HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Jira Service Management on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Jira Service Management cover?: Jira Service Management handles customer conversations over chat and email.
Does Jira Service Management have a free trial?: Yes: 14-day free trial.
Can I buy Jira Service Management without talking to sales?: Yes. You can sign up and start on your own. Minimum commitment: Annual subscription (Enterprise).
When was Jira Service Management founded?: Jira Service Management was founded in 2013.
What are the best Jira Service Management alternatives?: Popular alternatives include ClearFeed, Helpin, and Atomicwork. See all Jira Service Management alternatives →

Sources for the facts on this page

Pricing model: atlassian.com Free forever for 3 agents $0 checked October 2026
Starting price: atlassian.com $21.50 per agent / month checked October 2026
Channels: atlassian.com Employees and customers can submit requests via email, Microsoft Teams and Slack, an embedded widget, or a customer portal. checked October 2026
Free trial: atlassian.com To purchase a Service Collection subscription, start a free 14-day trial. checked October 2026
How you buy: atlassian.com Cancel any time, no payment information required. checked October 2026
Data residency: support.atlassian.com Consists of Asia Pacific (Singapore) region checked October 2026
Data residency: atlassian.com Audit logs and multi-region data residency checked October 2026
Compliance: atlassian.com System and Organization Controls (SOC) 2 reports are independent third-party examination reports … GDPR imposes privacy and security regulations onto organizations checked October 2026
Compliance: atlassian.com SOC2/ISO27001 compliance checked October 2026
Founded year: atlassian.com Jira Service Desk (a former ShipIt project!) joins Atlassian's suite of tools. checked October 2026
Minimum commitment: atlassian.com Contact our sales team for Enterprise pricing, available only for annual subscriptions. checked October 2026

Updated October 2026

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