How much does Webex Contact Center cost?

Webex Contact Center is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does Webex Contact Center integrate with?

Webex Contact Center integrates with Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Epic, Microsoft Teams, Splunk, Google Gemini Enterprise for CX, and NVIDIA Nemotron.

Which support channels does Webex Contact Center cover?

Webex Contact Center handles customer conversations over chat, email, voice, SMS, WhatsApp, and social media.

What languages does Webex Contact Center support?

Language coverage for Webex Contact Center: Over 10 languages (AI Agent).

Can I buy Webex Contact Center without talking to sales?

No. Access starts with a demo or a conversation with sales.

When was Webex Contact Center founded?

Webex Contact Center was founded in 1995.

What are the best Webex Contact Center alternatives?

Popular alternatives include ASAPP, RingCX, and Vonage Contact Center.

Webex Contact Center

Agent Assist & Copilots AI Agents & Chatbots Contact Center & CCaaS Enterprise Voice & Phone AI

Cisco's cloud contact center with Webex AI Agent for autonomous self-service and Cisco AI Assistant for agents and supervisors; enterprise, quote-only.

Best for

Enterprises already on Cisco calling or Webex that want cloud and on-premises contact centers from one vendor, with LLM or scripted AI agents across voice and six digital channels.

Look elsewhere if

You want published per-seat pricing and self-serve signup, or you are a small team that needs a helpdesk-first tool rather than an enterprise contact center.

Pricing: Paid from Custom
Founded: 1995
How you buy: Sales-led (demo first)
Company: Product of Cisco (public, NASDAQ: CSCO)
Channels: Chat, Email, Voice, SMS, WhatsApp, Social
Languages: Over 10 languages (AI Agent)
Integrations: Salesforce Microsoft Dynamics 365 ServiceNow Zendesk Epic Microsoft Teams Splunk Google Gemini Enterprise for CX NVIDIA Nemotron

Webex Contact Center is Cisco's cloud contact center, and Webex AI Agent is the self-service layer that has become the headline. AI Agent went generally available on 31 March 2025 and can be built two ways: autonomous agents that use LLMs for open-ended conversations, or scripted agents with pre-configured responses for sensitive flows. It runs across voice, SMS, email, live chat, Facebook Messenger, Apple Messages for Business and WhatsApp, converses in more than 10 languages, and hands off to human agents with the full context. AI Agent Studio is where teams design agents, and AI Agent 360 tests them before launch with simulated conversations, automatic scoring and red-team testing, then monitors them in production. On the human side, Cisco AI Assistant for Webex Contact Center adds suggested responses, live transcription, wrap-up and transfer summaries, topic analysis, CSAT scores generated for every voice interaction, and burnout detection that can reroute calls or schedule a break.

What sets Webex apart is Cisco's security and network stack and its openness to other vendors' agents. Cisco AI Defense applies guardrails to agents, Splunk feeds AI Agent 360's observability, and the Bring-Your-Own-Virtual-Agent program connects third-party bots, with Google's Gemini Enterprise for CX and NVIDIA Nemotron voice agents among announced additions. Cisco is also pushing AI Agent into its on-premises Contact Center Enterprise product. Be aware that the roadmap moves fast and announcements outrun shipping: at WebexOne 2026 Cisco previewed Dialog, an agentic harness for long-running customer journeys, with beta not expected until early 2027.

Webex is a Cisco business, and Cisco is listed on NASDAQ. The most concrete published result is Community Health Network in Indiana, which integrated Webex AI Agent with its Epic EHR and now contains 40 percent of appointment-related calls with AI, with 95 percent patient-matching accuracy and 15 percent lower agent attrition.

Cisco publishes no Contact Center or AI Agent prices; everything goes through sales or partners, and third-party price estimates vary widely. Choose Webex Contact Center if you are an enterprise already invested in Cisco calling or Webex, or if you need on-premises and cloud contact centers under one vendor with strong security tooling around AI agents. Skip it if you want transparent per-seat pricing, a quick self-serve start, or a lightweight helpdesk-first tool for a small support team.

Key features

Webex AI Agent, autonomous or scripted
AI Agent 360 testing, red-teaming and monitoring
Cisco AI Assistant summaries, suggested replies and transcription
Auto-generated CSAT for every voice interaction
Bring-your-own virtual agent support

Visit Webex Contact Center →

See the best Webex Contact Center alternatives →

Frequently asked questions

Who is Webex Contact Center best for?: Enterprises already on Cisco calling or Webex that want cloud and on-premises contact centers from one vendor, with LLM or scripted AI agents across voice and six digital channels. Look elsewhere if you want published per-seat pricing and self-serve signup, or you are a small team that needs a helpdesk-first tool rather than an enterprise contact center.
How much does Webex Contact Center cost?: Webex Contact Center is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Webex Contact Center integrate with?: Webex Contact Center integrates with Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Epic, Microsoft Teams, Splunk, Google Gemini Enterprise for CX, and NVIDIA Nemotron.
Which support channels does Webex Contact Center cover?: Webex Contact Center handles customer conversations over chat, email, voice, SMS, WhatsApp, and social media.
What languages does Webex Contact Center support?: Language coverage for Webex Contact Center: Over 10 languages (AI Agent).
Can I buy Webex Contact Center without talking to sales?: No. Access starts with a demo or a conversation with sales.
When was Webex Contact Center founded?: Webex Contact Center was founded in 1995.
What are the best Webex Contact Center alternatives?: Popular alternatives include ASAPP, RingCX, and Vonage Contact Center. See all Webex Contact Center alternatives →

Sources for the facts on this page

Channels: webex.com Scale conversations across a wide range of channels, including Voice, SMS, Email, Livechat, Facebook Messenger, Apple Messages for Business, and Whatsapp. checked October 2026
Languages: webex.com Overcome language barriers with a single AI Agent that is capable of conversing in over 10 languages. checked October 2026
How you buy: webex.com Get in touch with our team of experts to learn more about what the Webex AI Agent can do you for your business. checked October 2026
Company: sec.gov Cisco (NASDAQ: CSCO) today reported second quarter results checked October 2026
Founded year: newsroom.cisco.com WebEx was founded in 1995 and held its Initial Public Offering (IPO) in July 2000. checked October 2026

Updated October 2026

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