Dagmor checks completed customer call recordings and keeps the customer's words beside survey scores, so teams can review what a number alone would miss.
Dagmor helps contact centre teams review completed recorded calls in a chosen campaign. It produces call findings and reports for people to check, and keeps the customer's own words beside survey scores. A high score can still contain a complaint, so managers see both. Dagmor is for review after a call; it does not route live calls or replace a person's judgement. Calls and Analysis are included in the per-campaign price: four cents per recorded minute, rounded to the nearest euro, with no monthly subscription. The first campaign has no upfront charge; if the customer chooses another campaign, the agreed price for the previous one becomes due. The public website includes example reports and a free calculator showing how often a random call sample may miss an assumed issue.
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Updated October 2026
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