How much does Helpshift cost?

Helpshift is a paid product. The vendor does not publish prices, so expect a custom quote from sales.

What does Helpshift integrate with?

Helpshift integrates with iOS, Android, Unity, Unreal Engine, Cocos2d-x, Discord, WhatsApp, Facebook, Instagram, and X (Twitter).

What compliance standards does Helpshift meet?

Based on the vendor's own security and trust pages, Helpshift claims SOC 2, HIPAA, GDPR, and ISO 27001 compliance.

Is Helpshift HIPAA compliant?

Yes. The vendor advertises HIPAA compliance for Helpshift on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.

Which support channels does Helpshift cover?

Helpshift handles customer conversations over chat, email, SMS, WhatsApp, and social media.

What languages does Helpshift support?

Helpshift supports 70+ languages (AI); 150+ with machine translation for human agents.

Can I buy Helpshift without talking to sales?

No. Access starts with a demo or a conversation with sales.

What are the best Helpshift alternatives?

Popular alternatives include ASAPP, Bland AI, and boost.ai.

Helpshift

AI Agents & Chatbots Contact Center & CCaaS Enterprise

AI-native player support platform for games, with an in-game SDK, Care AI agents, and Keywords Studios human agents behind it.

Best for

Mobile, PC and console game studios that want in-game support, AI resolution and gaming-specialist human agents from one vendor, as EA, Supercell and Rovio do.

Look elsewhere if

You are not a games company or just need a website support bot, since Helpshift is built and priced around player engagement programs.

Pricing: Paid from Custom
Founded: 2011
How you buy: Sales-led (demo first)
Company: Acquired by Keywords Studios (2022)
Channels: Chat, Email, SMS, WhatsApp, Social
Languages: 70+ languages (AI); 150+ with machine translation for human agents
Compliance: SOC 2 HIPAA GDPR ISO 27001
Integrations: iOS Android Unity Unreal Engine Cocos2d-x Discord WhatsApp Facebook Instagram X (Twitter)

Helpshift is a player support and engagement platform built only for games, and that focus explains most of what is different about it. Support lives inside the game through native SDKs for iOS, Android, Unity, Unreal Engine, Cocos2d-x, web, PC and console, so a player raises an issue without leaving the session, and the conversation arrives with the player's identity, attributes and history from Helpshift's User Hub. The AI layer is Care AI, which Helpshift deploys as a team of specialist agents (player support, escalations and appeals, promotions and monetization) rather than one generalist bot, each grounded in a studio's approved knowledge, scored for confidence, and able to take actions such as processing refunds through API integrations. A Guardrails layer monitors every AI and human conversation for policy and brand safety, Language AI handles translation across more than 70 languages, and an AI Agent Copilot drafts replies and summarizes for human agents.

The distinctive part is what sits around the software. Helpshift sells Technology, AI and Human Services as one platform: the human pillar is gaming-specialist agents, VIP concierge teams, content moderators and community managers supplied through its parent company. Its console handoff is also worth knowing about: a player on a console scans a QR code and continues the support conversation on their phone with context carried over, which Gameloft credits with lifting CSAT on what had been its weakest channel. Trust and safety (toxicity detection, moderation, threat escalation) and community tools for Discord and forums are sold as separate solutions on the same platform.

Helpshift was founded in 2011 and was acquired by Keywords Studios, the large games services provider, in 2022. It says it serves more than 500 game studios and more than 2 billion devices. Named customers include EA, Ubisoft, Supercell, Zynga, SEGA, Playrix, Rovio, SYBO, KRAFTON, Gameloft and Jam City. Published results include 91 percent deflection across 23 Rovio titles in under eight months, 77 percent automation at 4.3 CSAT for SYBO's Subway Surfers, and $10.6 million in savings at 75 percent automation for KRAFTON's BGMI launch in India. The platform claims SOC 2 Type II, ISO 27001 and HIPAA, with GDPR and COPPA support.

Pricing is not published. Helpshift prices by interaction volume, the solutions and capabilities you activate, and regions and languages covered, and every quote starts with a sales conversation. Choose Helpshift if you run a live mobile, PC or console game and want in-game support, AI resolution and outsourced player services under one contract. Skip it if you are not a games company, or if you only need a website chatbot, where a general support AI tool will be cheaper and faster to stand up.

Key features

In-game support SDKs for mobile, PC, console and web
Care AI specialist agents with confidence scoring and actions
Guardrails monitoring of AI and human conversations
Language AI translation across 70+ languages
QR code console-to-mobile support handoff

Visit Helpshift →

See the best Helpshift alternatives →

Frequently asked questions

Who is Helpshift best for?: Mobile, PC and console game studios that want in-game support, AI resolution and gaming-specialist human agents from one vendor, as EA, Supercell and Rovio do. Look elsewhere if you are not a games company or just need a website support bot, since Helpshift is built and priced around player engagement programs.
How much does Helpshift cost?: Helpshift is a paid product. The vendor does not publish prices, so expect a custom quote from sales. Compare pricing across all listed tools →
What does Helpshift integrate with?: Helpshift integrates with iOS, Android, Unity, Unreal Engine, Cocos2d-x, Discord, WhatsApp, Facebook, Instagram, and X (Twitter).
What compliance standards does Helpshift meet?: Based on the vendor's own security and trust pages, Helpshift claims SOC 2, HIPAA, GDPR, and ISO 27001 compliance. See how that compares across vendors →
Is Helpshift HIPAA compliant?: Yes. The vendor advertises HIPAA compliance for Helpshift on its own site. Confirm the specifics, such as whether a business associate agreement (BAA) is offered, with the vendor before you buy.
Which support channels does Helpshift cover?: Helpshift handles customer conversations over chat, email, SMS, WhatsApp, and social media.
What languages does Helpshift support?: Helpshift supports 70+ languages (AI); 150+ with machine translation for human agents.
Can I buy Helpshift without talking to sales?: No. Access starts with a demo or a conversation with sales.
When was Helpshift founded?: Helpshift was founded in 2011.
What are the best Helpshift alternatives?: Popular alternatives include ASAPP, Bland AI, and boost.ai. See all Helpshift alternatives →

Sources for the facts on this page

Pricing model: helpshift.com Helpshift pricing is solution-based and modular, not one-size-fits-all plans. checked October 2026
Starting price: helpshift.com pricing is customized to your engagement model and not locked into predefined bundles checked October 2026
How you buy: helpshift.com Share a few details about your game and your goals. We’ll recommend the right setup and provide transparent pricing aligned to your usage. checked October 2026
Founded year: helpshift.com Founded: 2011 checked October 2026
Channels: helpshift.com Channels Supported: In-game messaging, web widget, email, Discord, WhatsApp, social media (Facebook, Twitter/X, Instagram), SMS, push notifications checked October 2026
Compliance: helpshift.com SOC 2 Type II, GDPR, COPPA, HIPAA, and ISO 27001 certified checked October 2026
Languages: helpshift.com seamlessly resolving player issues in over 70 languages checked October 2026

Updated October 2026

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